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Professional Summary
PROFILE OVERVIEW :
Knowledgeable and dedicated professional with extensive experience in Pharmaceutical & service industry.
Accomplished Project Coordinator, liaising between various stakeholders.
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project coordination, employee relations, team supervision and campaign enhancement. Prepared to bring 15+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Strategic-thinking Business Manager with history of transforming inefficient, underperforming operations into successful enterprises.
Skills
Recruitment life cycle, sales life cycle -training & development,
Experience with leading and managing teams
Team-building & Conflict resolution
Strategically working with B2B and B2C and various stakeholders
Budgeting and Allocation
Benefits and payroll coordination
MSDS, EHS &SOP management, Incident Management
Customer relations and Point of contact
Project records & policies
Contract Negotiation & Strategic Planning
Business requirements for Project Implementation
Verbal and written communication, Employee relations
Analytical skills & adherence to Company compliance
Fluent in English & Hindi -Cultural awareness
International/ Overseas experience
Exceptional Customer Service
Product promotions
Merchandising understanding
Adapt to diverse groups
Sales training
Professional demeanor
Education
Expected in 02/2021Post Graduate | Digital MarketingPurdue University, West Lafayette, INGPA:
SEO-Keyword research/ Pay Per Click (PPC)/ Social Media Marketing/ Brand Management/ Content Writing/ Google Analytics
Expected in 2004Master | Business AdministrationUniversity of Wales Institute Cardiff, UK, GPA:
Expected in 2001Bachelor Degree | Communicative English & Media StudiesPatna Women’s College, India, GPA:
Majored in Organizational Communication & Public Relations
Expected in 2005Certificate – Human Resources Management | Indiana University Purdue University, Indianapolis, INGPA:
Work History
12/2019 to CurrentHR Manager/Marketing Project CoordinatorInfosys | Bolingbrook, IL,
Hiring, onboarding, & training insurance producers using ATS systems.
Supervised and mentored employees assisted with sales during partnership negotiations and acquisitions.
Responsible for Customer relations for active clients, insurance carriers & vendors to maximize customer retention.
Acquired new clients and developed clientele network by organizing events, community fairs, radio ads, social work campaigns- over-reached 200 active clients in a month.
Dealt with project requirements, task mapping & action items tracking.
Rigorous used WordPress, AdobeSpark, Google Ads, Lead generation, Canva, InShot for internal and external marketing campaigns.
Developed extremely comprehensive social media interaction policies with Periodically collaborating with different insurance agency marketers.
Utilized market research data to develop comprehensive demographic profiles of social media platforms. Extensively worked on SEO by using Moz bar and Google analytics.
Prepared Monthly budget planning and budget forecasting.
Planned marketing initiatives and leveraged referral network Compiled market and customer data to forecast accurate sales and profit projections..
Conducted research to analyze stakeholders' behavior, including preferences, trends, and purchasing habits.
Planned and executed events and marketing programs, producing 50% of goal of qualified leads.
Supervised and mentored direct reports and developed strategic sales planning for insurance producers.
Led and strategically directed various insurance carriers
07/2019 to 12/2019HR Manager/Project CoordinatorHCL AMERICAS | City, STATE,
Executed resource management plans/recruiting employees, along with onboarding, retaining and resources release.
Monitored projects health and status and timely reporting with concentration on HSSE (health, safety, security and environment), following OSHA regulations for refineries.
Employee relations plans were developed and executed with extensive use of yammer, teams, skype, and other social media tools.
Facilitated business requirements for add-on projects, maintained a central repository of all deliverables
Coordinated all periodic reviews, prepared MOMs , SOWs, Contract review, and tracked to closure of all action items.
Owner of the Incident -Request-Change and Escalation processes, ensuring high levels of accurate reporting and establishing service improvement.
Documented communication with stakeholders post-incident review.
Monitored, controlled and supported service delivery, ensuring systems, methodologies and procedures.
Maintained compliance with federal, state, local employment laws/regulations, and company policies/procedures, and recommended best practices. HITRA, VISA, OSCA, TWIC regulations were practiced as per British petroleum's protocol.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Counseled departmental leaders to determine issues and delivered solutions to individualized problems and concerns.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
Liaised between BP facility and IT department, facilitating communications and keeping appropriate parties updated on project developments.
Coordinated presentations for customers and project members to detail project scope, progress, and results
Saved $50,000 by implementing cost-saving initiatives that addressed long-standing problems
Delivered laptops to customer locations within specific timeframes
Identified issues, analyzed information and provided solutions to problems
Conducted research, gathered information from multiple sources and presented results
09/2017 to 09/2018HR & Business ManagerONCOBIOLOGICS INC, Outlook Therapeutics | City, STATE,
Responsible for leading HR recruitment life cycle process. Ensuring new hires are onboarded with respect to HR systems, New Hire Orientation (NHO).
Helped management with writing various job descriptions while liaising with hiring managers and external recruiters.
Worked with external agencies and attorneys for the immigration process.
Checked compliance of company safety plan (EHS) and delivered recommendations to address regulatory issues.
Monitoring organization policies and recommended changes as required with SOP management.
Monitored and handled all employee claims, including performance-based and harassment incidents
Managing schedules and led organization of corporate events, board of directors meeting, and oversaw daily operations of office with employees.
Facilitator of the company's cultural committee (CSR) and organized various events, meetings, parties, non-profit drives.
Taking care of Benefits administration- extensively using ADP, Payroll systems like Paychex Flex.
Implemented Revenue Enhancement Strategy for vendors by negotiating supply contracts, inventory control, and standardizing ordering procedures( Purchase order management) thereby achieving savings of $ 50,000 per annum.
10/2015 to 09/2017Operations Associate II / HRSONNET BIOTHERAPEUTICS INC | City, STATE,
Involved in decision process with lawyers for determination of visa filing i.e., EB-1 or non-immigrant visa.
Implemented training documents and SOPs to support the overall safety of the business.
Coordinated workshops, Events during Pharma conferences.
Managed Media relations, news releases for company website.
Interacted with various companies for clinical trials, worked on vendor contracts and SOWs. Conducted safety audits for the scientific labs.
Assisted the managers to set and manage performance targets and ensure staffing levels are met and managed.
Handled Conflict Management, New Hire & Benefits Orientation along with Employee Terminations.
Came up with new strategies for Employee Engagement.
Accomplishments
Awarded as Best Speaker for Report & Project Presentation.
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