Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary


Knowledgeable and dedicated professional with extensive experience in Pharmaceutical & service industry.

Accomplished Project Coordinator, liaising between various stakeholders.

Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project coordination, employee relations, team supervision and campaign enhancement. Prepared to bring 15+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Strategic-thinking Business Manager with history of transforming inefficient, underperforming operations into successful enterprises.

  • Recruitment life cycle, sales life cycle -training & development,
  • Experience with leading and managing teams
  • Team-building & Conflict resolution
  • Strategically working with B2B and B2C and various stakeholders
  • Budgeting and Allocation 
  • Benefits and payroll coordination
  • MSDS, EHS &SOP management, Incident Management
  • Customer relations and Point of contact
  • Project records & policies
  • Contract Negotiation & Strategic Planning
  • Business requirements for Project Implementation
  • Verbal and written communication, Employee relations
  • Analytical skills & adherence to Company compliance
  • Fluent in English & Hindi -Cultural awareness
  • International/ Overseas experience
  • Exceptional Customer Service
  • Product promotions
  • Merchandising understanding
  • Adapt to diverse groups
  • Sales training
  • Professional demeanor
Expected in 02/2021 Post Graduate | Digital Marketing Purdue University, West Lafayette, IN GPA:

SEO-Keyword research/ Pay Per Click (PPC)/ Social Media Marketing/ Brand Management/ Content Writing/ Google Analytics

Expected in 2004 Master | Business Administration University of Wales Institute Cardiff, UK, GPA:
Expected in 2001 Bachelor Degree | Communicative English & Media Studies Patna Women’s College, India, GPA:

Majored in Organizational Communication & Public Relations

Expected in 2005 Certificate – Human Resources Management | Indiana University Purdue University, Indianapolis, IN GPA:
Work History
12/2019 to Current HR Manager/Marketing Project Coordinator Infosys | Bolingbrook, IL,
  • Hiring, onboarding, & training insurance producers using ATS systems.
  • Supervised and mentored employees assisted with sales during partnership negotiations and acquisitions.
  • Responsible for Customer relations for active clients, insurance carriers & vendors to maximize customer retention.
  • Acquired new clients and developed clientele network by organizing events, community fairs, radio ads, social work campaigns- over-reached 200 active clients in a month.
  • Dealt with project requirements, task mapping & action items tracking.
  • Rigorous used WordPress, AdobeSpark, Google Ads, Lead generation, Canva, InShot for internal and external marketing campaigns.
  • Developed extremely comprehensive social media interaction policies with Periodically collaborating with different insurance agency marketers.
  • Utilized market research data to develop comprehensive demographic profiles of social media platforms. Extensively worked on SEO by using Moz bar and Google analytics.
  • Prepared Monthly budget planning and budget forecasting.
  • Planned marketing initiatives and leveraged referral network Compiled market and customer data to forecast accurate sales and profit projections..
  • Conducted research to analyze stakeholders' behavior, including preferences, trends, and purchasing habits.
  • Planned and executed events and marketing programs, producing 50% of goal of qualified leads.
  • Supervised and mentored direct reports and developed strategic sales planning for insurance producers.
  • Led and strategically directed various insurance carriers
07/2019 to 12/2019 HR Manager/Project Coordinator HCL AMERICAS | City, STATE,
  • Executed resource management plans/recruiting employees, along with onboarding, retaining and resources release.
  • Monitored projects health and status and timely reporting with concentration on HSSE (health, safety, security and environment), following OSHA regulations for refineries.
  • Employee relations plans were developed and executed with extensive use of yammer, teams, skype, and other social media tools.
  • Facilitated business requirements for add-on projects, maintained a central repository of all deliverables
  • Coordinated all periodic reviews, prepared MOMs , SOWs, Contract review, and tracked to closure of all action items.
  • Owner of the Incident -Request-Change and Escalation processes, ensuring high levels of accurate reporting and establishing service improvement.
  • Documented communication with stakeholders post-incident review.
  • Monitored, controlled and supported service delivery, ensuring systems, methodologies and procedures.
  • Maintained compliance with federal, state, local employment laws/regulations, and company policies/procedures, and recommended best practices. HITRA, VISA, OSCA, TWIC regulations were practiced as per British petroleum's protocol.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Counseled departmental leaders to determine issues and delivered solutions to individualized problems and concerns.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Liaised between BP facility and IT department, facilitating communications and keeping appropriate parties updated on project developments.
  • Coordinated presentations for customers and project members to detail project scope, progress, and results
  • Saved $50,000 by implementing cost-saving initiatives that addressed long-standing problems
  • Delivered laptops to customer locations within specific timeframes
  • Identified issues, analyzed information and provided solutions to problems
  • Conducted research, gathered information from multiple sources and presented results
09/2017 to 09/2018 HR & Business Manager ONCOBIOLOGICS INC, Outlook Therapeutics | City, STATE,
  • Responsible for leading HR recruitment life cycle process. Ensuring new hires are onboarded with respect to HR systems, New Hire Orientation (NHO).
  • Helped management with writing various job descriptions while liaising with hiring managers and external recruiters.
  • Worked with external agencies and attorneys for the immigration process.
  • Checked compliance of company safety plan (EHS) and delivered recommendations to address regulatory issues.
  • Monitoring organization policies and recommended changes as required with SOP management.
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Managing schedules and led organization of corporate events, board of directors meeting, and oversaw daily operations of office with employees.
  • Facilitator of the company's cultural committee (CSR) and organized various events, meetings, parties, non-profit drives.
  • Taking care of Benefits administration- extensively using ADP, Payroll systems like Paychex Flex.
  • Implemented Revenue Enhancement Strategy for vendors by negotiating supply contracts, inventory control, and standardizing ordering procedures( Purchase order management) thereby achieving savings of $ 50,000 per annum.
10/2015 to 09/2017 Operations Associate II / HR SONNET BIOTHERAPEUTICS INC | City, STATE,
  • Involved in decision process with lawyers for determination of visa filing i.e., EB-1 or non-immigrant visa.
  • Implemented training documents and SOPs to support the overall safety of the business.
  • Coordinated workshops, Events during Pharma conferences.
  • Managed Media relations, news releases for company website.
  • Interacted with various companies for clinical trials, worked on vendor contracts and SOWs. Conducted safety audits for the scientific labs.
  • Assisted the managers to set and manage performance targets and ensure staffing levels are met and managed.
  • Handled Conflict Management, New Hire & Benefits Orientation along with Employee Terminations.
  • Came up with new strategies for Employee Engagement.
  • Awarded as Best Speaker for Report & Project Presentation.
  • Distinction in Public Relations.
  • President of Inter College Women’s Association.
  • College Theater- Debate president.
  • Continuing Hindi theater in NJ and NCPage
  • SHRM Member

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School Attended

  • Purdue University
  • University of Wales Institute Cardiff
  • Patna Women’s College
  • Indiana University Purdue University

Job Titles Held:

  • HR Manager/Marketing Project Coordinator
  • HR Manager/Project Coordinator
  • HR & Business Manager
  • Operations Associate II / HR


  • Post Graduate
  • Master
  • Bachelor Degree
  • Certificate – Human Resources Management

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