Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary


Conscientious and compassionate, Knowledgeable and dedicated professional with extensive experience in Pharmaceutical & service industry. 10+years of Rich experience in Marketing, operational administration, & employee relations.

Accomplished Project Coordinator focusing on Learning management system for audit purposes and successfully liaising between various stakeholders. Maintains projects go live checklists, Purchase orders, SLA management and contracts.

Enthusiastic, problem solver and talented performer with superior communication, planning and decision-making skills.

  • Digital Marketing, SEO, SEM, Google Analytics
  • Branding, Budgeting and Allocation 
  • MSDS, EHS &SOP management, Incident Management
  • Customer relations and Point of contact
  • Project records & policies
  • Contract Negotiation & Strategic Planning
  • Catalogue assigning for trainings
  • Learning Management system -POC
  • Business requirements for Project Implementation
  • Functional & Non-Functional Requirements
  • Verbal and written communication, Employee relations, meetings
  • Analytical skills & adherence to Company compliance
  • International/ Overseas experience
  • Status Updates
  • Microsoft Suite/ Excel/ Google Docs
  • Client Service Relationships & Customer-Centric
Expected in 02/2021
Post Graduate : Digital Marketing
Purdue University - West Lafayette, IN

SEO-Keyword research/ Pay Per Click (PPC)/ Social Media Marketing/ Brand Management/ Content Writing/ Google Analytics

Expected in 2004
Master: Business Administration
University of Wales Institute Cardiff - UK,
Expected in 2001
Bachelor Degree: Communicative English & Media Studies
Patna Women’s College - India,

Majored in Organizational Communication & Public Relations

Expected in 2005
Certificate – Human Resources Management:
Indiana University Purdue University - Indianapolis, IN
Work History
06/2021 to Current
Compliance Associate Tenet Healthcare Corporation Oklahoma City, OK,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed team communications and information for New hire meetings.
  • Extensively used compliance wire, LMS training system for new hires and current employees for yearly audits.
  • Assigning trainings and conducting new hires training orientation, under the office of ethics and compliance
  • creating training campaigns for Taro employees for their various location. extensively used LRN-LMS portal.
  • Researched learning topics and worked with drafting scripts and documentation.
  • Created and executed training campaigns for the USA, Canada and Israel’s employees.
12/2019 to Current
HR Manager/Marketing Project Coordinator Infosys Cincinnati, OH,
  • Hiring, onboarding, & training insurance producers using ATS systems.
  • Supervised and mentored employees assisted with conflict resolution during partnership negotiations and acquisitions.
  • Responsible for Customer relations for active clients, insurance carriers & vendors to maximize customer retention.
  • Acquired new clients and developed clientele network by organizing events, community fairs, radio ads, social work campaigns- over-reached 200 active clients in a month.
  • Dealt with project requirements, task mapping & action items tracking used LMS, and Ezlynz to gaze progress
  • Conducted research to analyze stakeholders' behavior, including preferences, trends, and purchasing habits.
  • Planned and executed events and marketing programs, producing 50% of goal of qualified leads.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Inspected various insurance portals to verify assigned trainings, scores and complied parameters for progress assessment.
07/2019 to 12/2019
HR Manager/Project Coordinator HCL AMERICAS ( Client British Petroleum) City, STATE,
  • Monitored projects health and status and timely reporting with concentration on HSSE (health, safety, security and environment), following OSHA regulations for refineries.
  • Employee relations plans were developed and executed with extensive use of yammer, teams, skype, and other social media tools.
  • Facilitated business requirements for add-on projects, maintained a central repository of all deliverables
  • Coordinated all business requirements, periodic reviews, prepared MOMs , SOWs, and tracked to closure of all action items.
  • Owner of the Incident -Request-Change and Escalation processes, ensuring high levels of accurate reporting and establishing service improvement.
  • Documented communication with stakeholders post-incident review.
  • Maintained compliance with federal, state, local employment laws/regulations, and company policies/procedures, and recommended best practices. HITRA, VISA, OSCA, TWIC regulations were practiced as per British petroleum's protocol.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Counseled departmental leaders to determine issues and delivered solutions to individualized problems and concerns.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Liaised between BP facility and IT department, facilitating communications and keeping appropriate parties updated on project developments.
  • Delivered new employee onboarding and training sessions for both HCL and BPs LMS
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Analyzed effectiveness by score assessments of training programs at all levels and recommended updates.
09/2017 to 09/2018
HR & Business Manager ONCOBIOLOGICS INC, Outlook Therapeutics City, STATE,
  • Responsible for leading HR recruitment life cycle process. Ensuring new hires are onboarded with respect to HR systems, New Hire Orientation (NHO).
  • Helped management with writing various job descriptions while liaising with hiring managers and external recruiters.
  • Worked with external agencies and attorneys for the immigration process.
  • Checked compliance of company safety plan (EHS) and delivered recommendations to address regulatory issues.
  • Implemented Revenue Enhancement Strategy for vendors by negotiating supply contracts, inventory control, and standardizing ordering procedures( Purchase order management) thereby achieving savings of $ 50,000 per annum.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Created in-depth training manual for all employees.
  • Decreased training time by designing effective new training programs.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Conducted training courses and prepared videos for long-term use.
10/2015 to 09/2017
  • Involved in decision process with lawyers for determination of visa filing i.e., EB-1 or non-immigrant visa.
  • Implemented training documents and SOPs to support the overall safety of the business.
  • Coordinated workshops, Events during Pharma conferences.
  • Managed Media relations, news releases for company website.
  • Interacted with various companies for clinical trials, worked on vendor contracts and SOWs. Conducted safety audits for the scientific labs.
  • Assisted the managers to set and manage performance targets and ensure staffing levels are met and managed.
  • Handled Conflict Management, New Hire & Benefits Orientation along with Employee Terminations.
  • Came up with new strategies for Employee Engagement.
  • Awarded as Best Speaker for Report & Project Presentation.
  • Distinction in Public Relations.
  • President of Inter College Women’s Association.
  • College Theater- Debate president.
  • Continuing Hindi theater in NJ and NCPage
  • SHRM Member

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School Attended

  • Purdue University
  • University of Wales Institute Cardiff
  • Patna Women’s College
  • Indiana University Purdue University

Job Titles Held:

  • Compliance Associate
  • HR Manager/Marketing Project Coordinator
  • HR Manager/Project Coordinator
  • HR & Business Manager
  • Operations Associate II / HR


  • Post Graduate
  • Master
  • Bachelor Degree
  • Certificate – Human Resources Management

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