Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Human Resources professional with progressive experience and achievements in employee relations, recruiting, project management, compensation analysis, benefits administration, and administrative management. Strengths in skills assessment, training program development, and performance evaluation and management. Proven strengths include: Effective and intuitive facilitation of communication and problem resolution among a broad range Of executive management and employee populations. Promoting an environment that encourages mutual respect, cooperation and collaboration among staff members. Creating organizational systems, policies and procedures to efficiently prioritize goals and manage multi-faceted and long-term projects. Developing strategic programs and creating initiatives that are mutually beneficial to the company and employees.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
HR Manager & HR Business Partner, 10/2006 - 04/2012
Bellwether Coffee Berkeley, CA,
  • Solely responsible for the full range of Human Resources core functions, strategy, organizational development, and support within this high growth, multi-billion dollar investment management firm with more than 130 employees.
  • Counsel and advise all department leaders regarding complicated and sensitive employee relations issues.
  • Leader in establishing mutually beneficial working relationships with business users and management by providing direction and support for recruitment activities, development opportunities and compensation decisions.
  • Successfully recruited, conducted compensation negotiations and on-boarded more than 150 new hires since 2006.
  • Designed, implemented and managed Arrowstreet's company-wide recruitment strategy.
  • Recruiting efforts resulted in phenomenal headcount growth given economic market conditions; from 44 employees at date of hire in 2006 to more than 130 employees through February 2012.
  • Established and defined an employee retention program; designed internal satisfaction surveys to identify areas in need of improvement.
  • Based on internal survey findings and independent research, designed a company-wide program intended to identify and develop high potential employees for succession planning purposes.
  • This program involves all levels of employees across the firm.
  • Reduced employee attrition rate by creating and implementing a recruitment strategy focusing on comprehensive job analysis, highly defined job descriptions, and the utilization of a behavioral-based interviewing model which necessitated the creation of interview training sessions for all hiring managers.
  • Spearheaded annual performance review process which includes a management and employee training program, formalized goal and objective-setting, and employee engagement initiatives; aligned performance review process directly to company business objectives.
  • Created policies and procedures which directly improved office communications and Human Resources functions, including designing and instituting a formal exit interview process.
  • Created an HR audit system to include HR employee files, policies and procedures, and established new policies as needed for the company handbook.
  • Researched and compared software options and upgraded several HR systems, including payroll and benefits.
  • Designed and executed annual total compensation statements for all employees.
  • Analyzed compensation trends and benchmarks to create ad hoc reports as needed.
  • Managed the immigration and visa process for new and existing employees.
  • Responsible for the creation and monitoring of the annual Human Resources department budget.
  • Collaborated effectively with CTO to update, reorganize and expand the company's Business Continuity Plan and IT Security Policy documents; with the CFO and President to create Administration and Facilities department budgets; and with internal and external legal counsel on employment law and HR-related issues.
  • Designed a company-wide Intranet site which includes a company "Facebook" and a self-service component for accessing HR forms and current policies; worked with IT professionals to successfully deploy the product.
  • Acted as the Project Manager for the office relocation of more than 75 employees from 10,000 square feet of office space in Cambridge to 30,000 square feet in Boston.
  • Responsible for acting on behalf of Arrowstreet in dealings with all contractors, architects, consultants, other service vendors, etc.
  • Participated in every aspect of the project from the property search and lease negotiation; to space planning and design; to the move logistics.
Human Resources/Administration Manager, 08/2004 - 09/2006
  • Responsibilities encompassed all areas of Human Resources in this start-up Multi-Strategy Private Hedge Fund.
  • Established all Human Resources policies and procedures, including the creation of the company's first Employee Handbook.
  • Designed, negotiated, implemented and administered all employee benefit programs, including disability and life plans, health and dental plans and the company's 401K plan, as well as administering the company payroll.
  • Responsible for all office administration functions including all facilities issues, security management, liaison for IT issues, and miscellaneous ad-hoc reporting projects for finance and marketing departments.
  • Managed all account payable/receivable and budget functions using QUickBooks software.
  • Instrumental in maintaining vendor relationships, tracking expenses and implementing cost saving alternatives.
  • Processing responsibilities also included bank account reconciliations, maintaining financial reporting documents and depreciation schedules, as well as working with Outside auditors and tax service providers.
  • Compliance responsibilities included reporting performance numbers to co~interparties and clients as required, monthly Blue Sky reporting, maintaining the Code of Ethics Policy and reviewing employee trading accounts.
  • Responsible for maintaining the client database, correspondence log for compliance regulations with the SEC, and in- house reports.
  • Acted as the contact for all clients and administrators with respect to documentation and reporting.
Human Resources and Office Manager, 08/2000 - 07/2002
  • For the 150-person Boston office and managed administrative staff of 20 in the Investment Banking Department.
  • Led the effort to implement annual performance appraisals, year-end compensation review process, and the distribution of annual compensation communications.
  • Acted as the Project Manager for the office space build-out and relocation between 2 buildings within downtown.
Human Resources Manager, 04/1996 - 08/2000
  • Directed all aspects of employee relations for office with 200 staff members across ten internal departments.
  • Oversaw hiring and management of all support staff.
  • Conducted annual performance appraisals for over 75 staff members.
  • Elicited input from supervisors to identify training needs and enhance staff relations.
  • Determined annual salary increases and fiscal year bonuses for all support staff.
  • Planned and facilitated monthly sales assistant meetings and provided individual counseling and feedback.
  • Instrumental in formalizing and enhancing professionalism of marketing assistant program.
  • Introduced a mentoring and goal-setting focus, as well as opportunities to secure industry licenses.
  • Created informational package outlining policies, procedures and organization structure.
  • Due to program success, design and documentation adopted by Bear Stearns offices nationwide.
  • Established peer mentoring/training system and streamlined new hire orientation and HR administration processes.
Bachelor of Business Administration: , Expected in
al: Finance and Marketing, Expected in
- ,
Master of Science: Human Resource Management, Expected in
Sitting for the SPH R examn in 2012. Member of the Boston area Financial Services Humnan Resources group (FSHR), the Northeast Humnan Resource Association (NEI-RA), and the Society for Humnan Resource Management (SHRM). " Licensed Massachusetts Realtor since 2003. Member of the Plymouth & South Shore Association of Realtors (PASS), the Massachusetts Association of Realtors (MAR), and the National Association of Realtors (NAR). " Massachusetts Notary Public since 2000.
  • Certified [Job Title], [Company Name] - [Timeframe]

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