hr manager front end manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Results-focused Supervisor offering 9 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Accurate Money Handling
Team Leadership
Product and Service Sales
Training and Development
Goals and Performance
Scheduling
Decision-Making Abilities
Bookkeeping
Sales
Opening and Closing Procedures
Staff Management
Cash Handling
Process Improvement
Effective Planning
Point of Sale Systems
Store Merchandising
Mail Sorting
Cash Register Operation
Product Knowledge
Customer Complaint Resolution
Work History
06/2020 to Current
HR Manager/Front End ManagerTarget – King Of Prussia, PA,
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of professionalss.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Submitted reports to senior management to aid in business decision-making and planning.
Kept orderly and accurate accounting records by monitoring sales documentation.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Strategically scheduled 300 team members to maintain optimal staffing at all times.
Achieved dramatic improvement through positive employee motivation and focus on continuous improvement.
Compiled and maintained monetary and non-monetary reports and records with RORC and Excel.
Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
03/2013 to 06/2021
TSSSummit Orthopedic – Blaine, MN,
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers with produce questions.
Coached and mentored new team members.
Maintained produce area and kept produce storage area clean and sanitary.
Maintained produce display, and prep and storage areas in clean and orderly condition.
Trimmed, washed and bundled produce as needed.
Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Restocked cases with new merchandise and removed expired items for proper disposal.
Delegated tasks and gave direction to team of 4 employees within dairy department.
Incorporated safety procedures into every shift so that all workers were protected from accidents.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Resolved issues with systems, hardware and telephones quickly and accurately.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Collaborated with vendors to locate replacement components and resolve advanced problems.
01/2004 to 01/2013
Patient CoordinatorSignature Home Health And Hospice – City, STATE,
Provided complete patient assessments and communicated with patients to understand medical histories.
Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
Managed hospital admissions and patient flows while organizing patient care.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
Verified paperwork accuracy and checked for completion prior to processing.
Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
Communicated with insurance providers to resolve any denied claims and resubmit.
Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Education
Expected in 04/2000 to to
Associate of Science: Accounting And Business Management Provo College - Provo, UT GPA:
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