Hr Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Highly efficient Human Resources professional offering 4+ years of overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

  • Team leadership
  • Staff training
  • Cultural awareness and sensitivity
  • Infection control standards
  • Recruitment and hiring
  • Hiring and retention
  • OSHA inspections
  • New hire orientation
  • Personnel information systems
  • Policies implementation
  • Benefits administrator
  • Event management
  • Performance management strategies
  • Compliance
  • Employee engagement
  • Process improvements
12/2017 to Current
HR Manager Borgwarner Inc. Bellwood, IL,
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Communicated with supervisors to plan and review employee evaluations.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Created and updated personnel files by entering information in HRIS.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Coordinated workers' compensation insurance and managed claims.
  • Facilitated and processed payroll using ExponentHR.
  • Negotiated agreements and maintained contact with insurance brokers and carriers.
  • Oversaw and monitored retirement program and enrollment.
  • Trained department managers and staff on HR best practices and protocols to reduce process lags.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Advised leadership and personnel on driving HR policies, and business strategy implementation.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
04/2013 to 12/2017
Health Benefits Coordinator/Safety Assistant Transdevna Grand Junction, CO,
  • Organized and verified enrollment and benefits documents.
  • Kept employee information safe and secure.
  • Provided beneficiaries with information about plan benefits and eligibility determinations.
  • Met with HR leaders and C-level executives to discuss service plans and benefit options.
  • Built successful referral network of company representatives, third-party administrators and benefits providers.
  • Worked collaboratively with payroll department to provide comprehensive support.
  • Produced detailed reports and data models to help clients pick optimal plans.
  • Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
  • Met with clients to develop employee cost-sharing strategies.
  • Consulted with employees on family medical leave, short-term disability applications and FMLA procedural requirements.
  • Led weekly open enrollment question and answer session with employees on benefit program updates.
  • Created company-wide email blasts to announce changes in retirement or benefits plans.
  • Investigated and followed up on incidents to handle workers' comp claims.
  • Investigated, resolved and reported on occurrences documented on employee incident and accident reports.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Coordinated off-site medical care and drug and alcohol testing for employees.
  • Managed OSHA-mandated recordkeeping and accident analysis paperwork.
06/2006 to 10/2013
Emergency Special Procedures Tech Holland Hospital City, STATE,
  • Provision of direct patient care under supervision of the Registered Nurse
  • Wound care
  • Splinting
  • Management of sterile fields
  • Performed Electrocardiograms (EKG) on high risk patients
  • Reduced patients’ anxiety and enhanced cooperation by educating on procedure details, instructions and expectations
  • Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low
  • Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures
  • Maintained HIPAA compliance across all patient data-handling, systems and training
  • Recorded patients' medical history, vital statistics and test results in electronic medical records
  • Clerical management of multi-line phone system, transfers and admissions, and patient interactions
  • Provided necessary health education training for patients
  • Tested patients' blood glucose levels
  • Prepared specimens for analysis and established proper chronological priorities in testing
  • Evaluated nursing notes to confirm accuracy of described care provided and patient responses
  • Evaluated patient care needs, prioritized treatment and maintained patient flow
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
02/2000 to 06/2006
Office Administrator Great Lakes Home And Resort City, STATE,
  • Managed reception and lobby area, greeted visitors and responded to requests for information
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Inventory management that includes reviewed, processed and entered orders in the computer, created and updated wholesale and retail price list
  • Invoiced shipped orders
  • Assisted Customer Service when needed answering phones and taking orders
  • Maintained organized files and records
  • Liaison to external employee orientations
  • Updated databases with new orders, verified changes in information in system
  • Made orders for new office supplies, closely monitoring supply use and monthly budgets
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries
  • Supported clerical needs for Purchasing, Customer Service Department, and the Marketing Department, including taking messages, scanning documents and routing business correspondence
Education and Training
Expected in 05/1998
High School Diploma:
North Muskegon High School - Muskegon, MI
Expected in
Completed SHRM-CP (Society for Human Resource Management):
SHRM - ,
Additional Information
  • I served extensively as trainer/preceptor for individuals of all ages, backgrounds, and levels of experience.
  • Knowledge of state and federal employment law. Ability to read, analyze, and interpret technical procedures, or governmental regulations.
  • Demonstrates highest levels of confidentiality, discretion and integrity.
  • Proficient in the use of a wide variety of software programs.
  • Recognized by customers and co-workers for ability to infuse calm, comfort and humor into the most stressful of situations.
  • Delegate, multi-task and prioritize effectively for optimal efficiency and profit.
  • Multiple contact hours in training for HR Responsibilities.
  • Completed 8 hours of Didactic Preceptor Education.
  • First Aid, CPR AED Certified.
  • Personal computer skills including Microsoft Office, Excel, PowerPoint, payroll systems and state and federal HR compliance reporting systems/requirements.

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Resume Overview

School Attended

  • North Muskegon High School
  • SHRM

Job Titles Held:

  • HR Manager
  • Health Benefits Coordinator/Safety Assistant
  • Emergency Special Procedures Tech
  • Office Administrator


  • High School Diploma
  • Completed SHRM-CP (Society for Human Resource Management)

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