Dedicated and meticulous management professional with experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, policy and program development, inventory control, human resources, vendor A/P and A/R, process improvements, time management and payroll/benefits. A dependable self-starter seeking to leverage background into an office management or administrator role with a progressive organization.
Implements and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.
Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.
Develops and maintains affirmative action program; files EEO-1 annually; maintains other records, reports and logs to conform to EEO regulations.
Conducts recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; employee relations counseling, outplacement counseling and exit interviewing; writes and places advertisements.
Establishes and maintains department records and reports.
Participates in administrative staff meetings and attends other meetings, such as seminars.
Maintains company organization charts and employee directory.
Evaluates reports, decisions and results of department in relation to established goals.
Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
Performs other incidental and related duties as required and assigned.
Performs contract negotiation.
Process payroll on time and ensure accurate cost allocations.
General inquiries and inquiry resolution.
Provide cost analysis and wages information as required for budgetary purposes.
Payment and reconciliation of bonus payments.
Calculation and payment of termination payments.
Maintenance of staff records including archiving and filing.
Workers compensation co-ordination.
Updating and maintaining payroll records
Maintaining leave, sickness and overtime reports.
Receive and verify invoices and requisitions for goods and services. Prepare, verify, and process invoices and coding payment documents Prepare batches of invoices for data entry.
Data enter invoices for payment.
Manage the weekly check run.
Record all checks in Quick Books.
Prepare vendor checks for mailing
List all vendor checks in QB.
Prepare manual checks as and when required.
Maintain listing of accounts receivable and payable.
Maintain the general ledger.
Maintain updated vendor files and file numbers.
Print and distribute monthly financial reports.
In depth knowledge of scheduling events and calendars.
Well-versed in MS Office Suite, MS Outlook and accounting software.
Hands on experience in managing several tasks at the same time.
Demonstrated analytical and critical thinking skills.
Able to take initiative and execute administrative duties in a flawless manner.
Strong teamwork skills with a profound ability to work under stress
Proficient in operating office equipment such as fax machines and photocopiers
Passion for working in a fast paced and result oriented environment
Managed team of 14 of professionals.
Well versed in providing constant attention to passengers or guests, offering them with a safe and comfortable on board experience.
Thorough understanding and working knowledge of all emergency procedures and the use of all emergency tools on board the aircraft.
Hands-on experience in performing all cabin duties and guest service in a way that is caring & professional.
Excellent on-board sales skills.
In-depth knowledge of standard and advanced protocols of airline industry.
Ability to communicate technical information to passengers in a precise and customer-friendly way.
Excellent verbal and written communication skills
Skilled in operating all emergency exits and aircraft equipment using all the required movements and force up to 70 pounds.
Able to give detailed and excellent service to passengers
Book passengers on scheduled airline flights & suggest alternate routes of travel when flights are full.
Confirm reservations, issuing tickets & handling payments.
Book rental cars and hotels when necessary.
Girl Scout Leader 2011-2014
Internal and external customer service.
Leadership & Management.
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