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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success.
Highlights
  • Leadership skills
  • Providing focus and direction to subordinates
  • Motivating employees to do better
  • Accuracy and attention to detail
  • Ability to work as part of a team
  • Possess effective communication and influencing skills
  • Strong analytical and problem solving skills
  • Possess a strong work ethic and a high level of professionalism



  • Excellent interpersonal, planning and organizational skills
  • A team player who handles multiple projects simultaneously in a fast paced environment
  • Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes


Experience
HR Manager, 03/2015 to Current
Westrock CompanyPanama City, FL,
  • Supervises, coaches, and counsels staff.
  • Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed.
  • Provides guidance in developing employees for transfer and promotion.
  • Manages the annual talent review, performance goal setting, performance review, development planning and compensation planning processes.
  • Designs, implements, and facilitates new employee assimilation, orientation, coaching sessions, teambuilding, and interventions to increase team effectiveness.  
  • Mentors less experienced staff.
  • Participates in special projects or completes other duties as assigned.
Office Operations Manager, 03/2013 to 02/2015
Landmark HealthCambridge, MA,
  • Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit.
  • Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc.
  • Prepare customer correspondence.
  • Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping.

 

Customer Support Manager, 09/2012 to 02/2013
Alta Equipment Group Inc.Orlando, FL,
  • Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online.
  • Train all new incoming employees on all systems and customers handling skills.
  • Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time.
  • Handle all escalated customer related issues.
Teller, 01/2010 to 07/2011
Town & Country Federal Credit UnionSouth Portland, ME,
  • Processing transactions for customers to help them manage their finances.
  • Record all transactions promptly, accurately and in compliance with bank procedures.
  • Ensure compliance with all internal controls and established policies and procedures.
  • Explain, advise on and promote bank products and services to customers.
Retail Support, 01/2008 to 2010
Wis InternationalAnnandale, VA,
  • Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement.
  • Act as a mentor to new hires Provide retail customer service and sales via telephone and email.
Administration / Customer Services / Mentor, 01/2007 to 2008
Social Security AdministrationCity, STATE,
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Prepare correspondence and maintain files and records.
  • Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem.
Flight Attendant/Purser, 10/1998 to 2007
United AirlinesCity, STATE,
  • Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Act as primary liaison between the pilot and the passengers.
  • Supervised junior flight attendants
  • Responsible for 400+ passengers.
  • Conduct staff briefings.
Education
BAS: Management & Organizational Leadership, Expected in 2012
St. Petersburg College - ,
GPA:
Management & Organizational Leadership
Associate of Arts: , Expected in 2010
St. Petersburg College - ,
GPA:
Associate of Arts: , Expected in 1996
Arthur Community College - ,
GPA:
Languages
Working knowledge of Spanish and French
Skills
Management, Administrative Support, Coach, Excellent communication skills, Customer service, French, Human resources, Leadership, Team Lead, Mentor, Effective communicator, Project Management, Project Lead, Researching, Spanish, Supervision.

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Resume Overview

School Attended

  • St. Petersburg College
  • St. Petersburg College
  • Arthur Community College

Job Titles Held:

  • HR Manager
  • Office Operations Manager
  • Customer Support Manager
  • Teller
  • Retail Support
  • Administration / Customer Services / Mentor
  • Flight Attendant/Purser

Degrees

  • BAS
  • Associate of Arts
  • Associate of Arts

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