To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success.
Providing focus and direction to subordinates
Motivating employees to do better
Accuracy and attention to detail
Ability to work as part of a team
Possess effective communication and influencing skills
Strong analytical and problem solving skills
Possess a strong work ethic and a high level of professionalism
Excellent interpersonal, planning and organizational skills
A team player who handles multiple projects simultaneously in a fast paced environment
Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes
MedSynergiesDallas, TXHR Manager04/2015 to Current
Supervises, coaches, and counsels staff.
Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed.
Provides guidance in developing employees for transfer and promotion.
Manages the annual talent review, performance goal setting, performance
review, development planning and compensation planning processes.
Designs, implements, and facilitates new employee assimilation,
orientation, coaching sessions, teambuilding, and interventions to increase team
Mentors less experienced staff.
Participates in special projects or completes other duties as assigned.
AccentureDallas, TXOffice Operations Manager04/2013 to 03/2015
Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit.
Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc.
Prepare customer correspondence.
Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping.
ALDO GROUPMontreal, QCCustomer Support Manager10/2012 to 03/2013
Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online.
Train all new incoming employees on all systems and customers handling skills.
Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time.
Handle all escalated customer related issues.
WACHOVIA/WELLS FARGOClearwater, FLTeller02/2010 to 08/2011
Processing transactions for customers to help them manage their finances.
Record all transactions promptly, accurately and in compliance with bank procedures.
Ensure compliance with all internal controls and established policies and procedures.
Explain, advise on and promote bank products and services to customers.
Home Shopping NetworkClearwater, FLRetail Support02/2008 to 01/2010
Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement.
Act as a mentor to new hires Provide retail customer service and sales via telephone and email.
Social Security AdministrationClearwater, FLAdministration / Customer Services / Mentor02/2007 to 01/2008
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Prepare correspondence and maintain files and records.
Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem.
United AirlinesNew York, NYFlight Attendant/Purser11/1998 to 01/2007
Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Act as primary liaison between the pilot and the passengers.