LiveCareer-Resume

hr manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-focused and ambitious Human Resources Manager bringing 10+ years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

Skills
  • Employee Engagement
  • Personnel Information Systems
  • Staff Compensation
  • Program Modification
  • Human Resources Allocation
  • Negotiation Tactics
  • Recruiting and Interviewing
  • Dispute Mediation
  • Hiring and Onboarding
  • Advising Department Managers
  • Performance Management Systems
  • Administering Disciplinary Procedures
  • Hiring and Firing
  • Program Analysis
  • Employee Relations Oversight
  • Accident Investigations
  • Bargaining Agreements
  • Cross Functional Collaboration
  • Forecasting Employment Needs
  • Policy Improvement Recommendations
  • Relationship Building
  • Drafting and Administering Contracts
  • Problem Solving
  • Conflict Resolution
  • Statistical Data Analysis
  • Budget Administration
  • Problem-Solving
  • Exit Interviews and Processes
  • Labor Relations Coordination
  • Accident Investigation
  • Health and Safety Programs
  • Regulatory Compliance
  • Compensation and Benefits Administration
  • Employee Development
  • Hiring Trends and Analysis
  • Training Needs Analysis
  • Staffing and Recruitment
  • Employee Evaluations
  • Retirement Programs
  • Insurance Negotiation and Agreements
  • HRIS Software
  • New Employee Orientation
  • Employee Benefits Management
  • Workers' Compensation
Education and Training
Westlake High School Westlake, LA Expected in 05/2000 High School Diploma : - GPA :
Experience
Borgwarner Inc. - HR Manager
Asheville, NC, 12/2014 - 11/2022
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Created and updated personnel files by entering information in HRIS.6+-
  • Created and updated personnel files by entering information in HRIS.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Communicated with supervisors to plan and review employee evaluations.
  • Oversaw and monitored retirement program and enrollment.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Trained sales managers and staff on HR best practices and protocols to reduce process lags.
  • Negotiated agreements and maintained contact with insurance brokers and carriers.
  • Coordinated workers' compensation insurance and managed claims.
  • Facilitated and processed payroll using Quickbooks.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Provided HR consultation services to leadership and department heads.
  • Recruited new employees and built relationships, driving visibility.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Held exit interviews and documented information discussed with employees.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Encouraged open communications, promoting positive and pro-employee work environment.
Kaw-Liga's Wooden Indian Club - Bartender Supervisor
City, STATE, 01/2014 - 11/2022
  • Supervised cleanliness of guest service areas before, during and after service.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Balanced daily registers and generated sales reports for management.
  • Poured wine, beer and cocktails for patrons.
Lake Area Office Products - HR Account Manager
City, STATE, 01/2011 - 12/2014
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Cultivated community relations with referral agencies to maintain strong applicant flow.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Recruited new employees and built relationships, driving visibility.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Held exit interviews and documented information discussed with employees.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Provided HR consultation services to leadership and department heads.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.

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Resume Overview

School Attended

  • Westlake High School

Job Titles Held:

  • HR Manager
  • Bartender Supervisor
  • HR Account Manager

Degrees

  • High School Diploma

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