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HR MANAGER Resume Example

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HR MANAGER
Professional Summary

Dedicated Human Resources professional bringing over 8 years of expertise in compliance, leave management, benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

Education
MBA: International Business and MIS2015University of St. Thomas- Houston, TX
Master of Science: Human Resources2011Houston Baptist University- Houston, TX
BBA: Management Information Systems2004University of Houston- Houston, TX
Certification
  • PHR Professional Human Resources by HRCI (expires 12/31/2022).
Work History
HR MANAGER01/2019 to Current
Houston Zoo – Houston, TX
  • Serve as business partner to management within full scope of Human Resources functions and advise executives, directors, management and staff regarding HR policies, processes and practices.
  • Oversee recruitment, talent acquisition and on-boarding of new hires.
  • Review internal salary increases and external offers to prospective new hires according to salary structure.
  • Monitor key performance indicators such as headcount, overtime, turnover.
  • Ensure service levels are met and assist in facilitating open, constructive communication throughout departments.
  • Identify, create and foster opportunities in development of positive, dynamic culture where employees have opportunity to contribute and grow professionally.
  • Manage and resolve complex employee relations issues by conducting thorough and objective investigations.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Administer worker's compensation, FMLA, STD and other leaves.
  • Direct and control various benefit programs, including 401K, medical, dental and vision.
  • Represent Houston Zoo in unemployment claims, prepare responses and contest charges.
  • Conduct exit interviews, analyze data and provide feedback to managers.
  • Manage HR budget and department.
  • Supervise HR Generalist and HR Administrator.
SENIOR HR GENERALIST01/2018 to 01/2019
Houston Zoo – Houston, TX
  • Manage and resolve complex employee relations issues by conducting thorough and objective investigations.
  • Provide day to day performance management guidance to management.
  • Assist and provide support to managers during terminations.
  • Work with management and employees to improve work relationships and increase morale, productivity and retention.
  • Maintain in-depth knowledge of legal requirements and escalate to legal counsel as needed.
  • Provide HR policy guidance and interpretation.
  • Manage mid-year review and annual performance evaluation process.
  • Manage annual open enrollment and oversee benefits administration ensuring employees are aware of available benefits.
  • Administer worker's compensation, FMLA, STD and other leaves.
  • Meet with benefits brokers and insurance carrier representatives.
  • Represent Houston Zoo in unemployment claims, prepare responses and contest charges.
  • Develop and plan zoo's wellness program.
  • Train and develop management and staff on compliance, diversity and inclusion and harassment.
HR GENERALIST09/2016 to 01/2018
Achilles Group – Houston, TX
  • Advised management regarding legal, ethical and moral disciplinary and termination practices.
  • Coached leaders on strategies to align company's objectives with best HR practices.
  • Provided insight and direction to business owners, HR Managers and Supervisors in resolving employee relations issues, participated in disciplinary actions by providing guidance to management.
  • Assisted clients with downsizing by providing tools for reduction in force.
  • Counseled employees in areas relating to manager-employee as well as peer-peer relationships.
  • Visited various sites to verify employment law and company policies are enforced.
  • Coached managers on effective communication.
  • Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations.
HR COORDINATOR08/2015 to 09/2016
Achilles Group – Houston, TX
  • Create and reconstruct employee handbooks.
  • Write job descriptions.
  • Conduct I-9 audits for clients.
  • Facilitate training on employment laws and HR best practices.
  • Complete salary research for various positions.
  • Maintain relationships with clients and vendors.
  • Create job ads and post on recruiting websites.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Screened all applicants based on qualifications and background to meet and exceed rigorous standards.
Skills
  • HRIS Implementation
  • Employee Development
  • Leave Management
  • Strategic Alignment
  • Employee Relations
  • ACA filing
  • Budgeting
  • Excellent communication
  • Human Resources Management
  • Regulatory compliance
  • Performance management
  • Recruiting/Onboarding
  • Collaborative leadership
  • Conflict resolution
  • Compensation and benefits
  • Training and development
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Resume Overview

Companies Worked For:

  • Houston Zoo
  • Achilles Group

School Attended

  • University of St. Thomas
  • Houston Baptist University
  • University of Houston

Job Titles Held:

  • HR MANAGER
  • SENIOR HR GENERALIST
  • HR GENERALIST
  • HR COORDINATOR

Degrees

  • MBA : International Business and MIS 2015
    Master of Science : Human Resources 2011
    BBA : Management Information Systems 2004

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