Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
HUMAN RESOURCES GENERALIST Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.
Core Qualifications
  • HR Department Startup
  • Employment Law
  • Mediation & Advocacy
  • HR Policies & Procedures Staff Recruitment & Retention
  • Employee Relations
  • Alternative Dispute Resolution (ADR)
  • Benefits Administration
  • HR Program/Project Management Orientation & On-Boarding
  • HRIS Technologies
  • Training & Development
  • Performance Management
  • Organizational Development
01/2014 to Current
HR Manager Idex Corporation Vancouver, WA,
  • Provides unarmed/armed guard services to commercial buildings and government accounts.
  • Recruited to help expand Texas operation, guiding the management of a full spectrum of HR operations, systems and programs.
  • Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training and incentive programs.
  • Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; and handle HR generalist workplace issues.
  • Key Results: Played a key role in ensuring the successful expansion of Dallas office.
  • Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.
  • Fostered an open-door environment conducive to positive dialogue across the organization.
  • Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.
  • Negotiated approximately 50 salary offers and dozens of sign-on bonuses annually at both the exempt and nonexempt level.
  • Reduced benefits costs through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
  • Revised job descriptions across all levels and categories.
  • Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position.
  • Brought workers' compensation program to full compliance, by working directly with insurance representative to identify possible workplace dangers.
01/2013 to 01/2014
HR Generalist/Recruiter American Addiction Centers Orange County, CA,
  • Leading supplemental insurance company employing 2,500 professionals.
  • Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, assisted in benefit renewal, overseeing continuing education program and managing HR records.
  • Coordinated health fairs to promote employee wellness and performed exit interviews.
  • Key Results: Trained four-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
  • Developed company's first-ever standardized Emergency Evacuation procedures and tracking system that insulated company from legal risk and ensured consistent processes in case of emergency.
  • Co-wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
  • Devised creative and cost-effective incentive and morale-boosting programs (including special events and wellness program) that increased employee satisfaction and productivity.
  • Reworked new-hire orientation program to include HR information and company resources.
  • Saved company thousands of dollars annually by reducing reliance on employment agencies.
  • Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month.
01/2012 to 01/2013
HR Leader Parker-Hannifin, Corporation Mansfield, TX,
  • Nationally recognized hotels and resorts Extensively trained in all facets of HR functions, including recruiting and training employees, administering benefits, assisting in workers' compensation investigations and claims.
  • Managing incentive programs and personnel records.
  • Coordinating special events and performed exit interviews.
  • Key Results: Assisted in the revision of employee manual covering issues including company policies and code of conduct.
  • Trained senior management and new employees on Omni culture and continuing education.
  • Part of Associate Services Team to improve employee engagement survey average from 3.8% to 4.2%.
  • Reduced average number of job openings by half, reducing turnover by 22%.
Expected in 2011
Bachelor of Arts (BA): Psychology Industrial Organization
Psychology Industrial Organization
Expected in
Worked full-time for Robert Half International as HR administrator, 2010-2012 HR Designations: PHR (Professional in Human Resources), Eligible 2015:
- ,
Professional Affiliations
Society for Human Resource Management (SHRM)
  • Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.
Spanish (Fluent)
ADA, ADR, benefits, Benefits Administration, coaching, driving, Employee Relations, special events, senior management, government, hiring, HRIS, Human Resources, HR, HUMAN RESOURCE, insurance, Languages, Law, legal, Managing, Mediation, office, Organizational Development, Performance Management, personnel, Policies, processes, Project Management, Recruitment, recruiting, sound, Spanish, Structured, training employees, workshops

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  • Bachelor of Arts (BA)
  • Worked full-time for Robert Half International as HR administrator, 2010-2012 HR Designations: PHR (Professional in Human Resources), Eligible 2015

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