Hr Lead, Purchasing Lead, Customer Service Rep resume example

Performed duties as a department lead which included work schedule preparation, machine preparation and operation, employee training, interdepartmental coordination, logging data, quality control, shipping preparation, and daily reporting to supervisor and floor manager. Occasionally had to adjust my work flow/processes as recommended by other managers and my supervisor to better suit overall team goals. I improved the working conditions in my area of the shop utilizing organization and daily sweeping cleaning activities. I constantly had to coordinate and time with other department personal as they needed molding services to complete orders. Processed on average 10000 linear foot per day.

• INFORMATION AND DATA ACQUISITION: Support management decision-making by compiling operational and production data into process logs.
• QUALITY CONTROL: Monitor quality of incoming materials and completed process quality inspections.
• AUTONOMY/TIME MANAGMENT: Responsible for completing work on schedule in fast pace environment. Helped team members develop and meet production goals.
• PERSONEL MANAGMENT: Aligned team actions with company policies and goals while abiding by industry standards. One-on-one shadowing and job training.
• PRIORITIZATION AND ORGANIZATION: Constantly processed customer orders in pieces based on order specifications as to optimize efficiency.

Safeway Pharmacy is a retail pharmacy located in the Arkansas Valley, the first choice to South Eastern Colorado Residents. They strive to keep wait times low and build healthy relationships and provide customers Vaccination services 7 days a week.

I performed all duties associated with being a Pharmacy technician but my best contribution was my customer service skills. I worked full time and my primary position was customer out-take. I maintained and improved existing customer relationships (though covid lockdowns) and I secured numerous new customers. The customer base at a pharmacy is diverse and I exhibited a great range of ability to excel at that positions requirements. On average I performed out-take with 130 customers per day and answered 60 incoming calls.

• OPERATIONS COORDINATION: Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments. Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• MULTITASKING: Successfully managed multiple tasks at once.
• FAST PACED WORK ENVIRONMENT: Fast paced environment developed speed at which I perform all tasks as well as my prioritization skills.
• INTERPERSONAL COMMUNICATION: Maintained healthy relationships with customers/team members both in person and by phone by answering questions and providing additional information and services/care.
• COMMUNITY OUTLOOK: Implemented vaccine awareness campaign that increased immunization-based revenue by significant amount and enhanced community health education.

• STAFF SUPPORT: Assisted faculty with clerical tasks such as copying papers, collecting assignments and preparing materials for upcoming classes. Also I would relay information between Faculty as office hours often differed.
• PEER DEVELOPMENT: Mentored students through office hours and interpersonal communication. Communicated all necessary information as provide comfort and assurance to students.
• GRADING: Graded assignments, proctored tests, and recorded grades according to university standards.
• PROFESSIONAL COURTESY: Developed and maintained courteous and effective working relationships.
• RESOURCEFULNESS: Acquiring the appropriate response and information for students, visitors, and faculty was achieved by navigating resources/personnel throughout the university or outside bodies.