3-5 years experience in administration, customer service and care, performing compliant work according to company standards and national regulations, and team leadership. Background of experience were developed through working as an administrative assistant at a Colorado State University Pueblo (8000 students), a pharmacy technician in healthcare industry at a Safeway/Albertsons pharmacy, and a team member of a custom door production/manufacture facility called Westwind Wood Specialties (45 employees). Major accomplishments were maintaining and improving existing customer relationships and securing steady future business for the company with new customers, reliably performing sensitive work operations in a pharmacy, Pharmacy Tech of the week, rapid promotion in a manufacturing facility, holding and performing multiple titles, department development, and started an employee retention program.
My professional competencies are interpersonal communications and relationships, public speaking, operating software, data collection and analysis, maintaining and developing filing systems, presentation and reporting, multitasking, and team leadership.
Westwind is a high quality custom wood door manufacture serving the Mid-west region and Colorado Front range. They are one of the fastest growing door manufactures in the US currently producing 500 doors per day. They also offer door customers a specialties department service and access to Molding services.
I was responsible for performing all HR duties (omit payroll, safety compliance) at Westwind. I performed daily activities to ensure labor law compliance and improve company processes. Created multiple administrative Standard Operating Procedures (SOP's) for navigating file systems, operating software, labor law compliance website addresses, lines of communication within the company to name a few. I customized an onboarding process for new hires with the goal of increasing employee retention. Participated and provided support in development of a new comprehensive manufacturing software.
I was responsible for performing and developing all company purchasing activities. (omit direct procurement, technician duties); ordered parts for machines and material for personal, finishing, specialties, shipping, and administrative departments. Reviewed old purchasing logs and refiled, updated inventory and vendor lists, created ordering sheet tools, created SOP's for each sheet, and made an interactive purchasing log.
I was also responsible for performing customer service activities. Provided status updates, scheduled remakes, addressed and pursued shipping issues and other complaints, trained customers on how to operate company software, improved existing customer relationships, secured business with new customers, and coordinated other lines of communication to achieve efficiency and customer satisfaction.
Performed duties as a department lead which included work schedule preparation, machine preparation and operation, employee training, interdepartmental coordination, logging data, quality control, shipping preparation, and daily reporting to supervisor and floor manager. Occasionally had to adjust my work flow/processes as recommended by other managers and my supervisor to better suit overall team goals. I improved the working conditions in my area of the shop utilizing organization and daily sweeping cleaning activities. I constantly had to coordinate and time with other department personal as they needed molding services to complete orders. Processed on average 10000 linear foot per day.
Safeway Pharmacy is a retail pharmacy located in the Arkansas Valley, the first choice to South Eastern Colorado Residents. They strive to keep wait times low and build healthy relationships and provide customers Vaccination services 7 days a week.
I performed all duties associated with being a Pharmacy technician but my best contribution was my customer service skills. I worked full time and my primary position was customer out-take. I maintained and improved existing customer relationships (though covid lockdowns) and I secured numerous new customers. The customer base at a pharmacy is diverse and I exhibited a great range of ability to excel at that positions requirements. On average I performed out-take with 130 customers per day and answered 60 incoming calls.
GPA : 3.0
My curriculum emphasis were Pure and Applied studies with less focus on statistics however, I did complete higher statical courses.
GPA: 3.0
Emphasis in molecular biology and pre-medical
Organic Chemistry
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