HR & Events Manager Resume Example

I lead and developed the salon team to deliver an exceptional client experience to drive sales, profit and loyalty.

Responsibilities in this role:

• Lead by example in interactions with clients, and supported stylists to ensure they can provide an exceptional client experience.
• Created an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistency of the salon client experience behaviors.
• Motivated and engaged team to provide exceptional service through consistent communication, coaching and recognition.
• Proactively recruited state licensed stylists to join team through the use of social media, targeted recruiting websites, referrals and engaging stylists at local salons and cosmetology schools.
• Created opportunities for learning that drove associate success throughout their career; ensured stylists completed the available core training via LEARN (JCPenney online training program) and in person artistic education training.
• Reviewed reports in ORACLE to identify and prioritize areas of opportunity in the salon and set direction to achieve productivity- referral – rebooking – return rate and client acquisition standards
• Delivered Salary Cost objectives to achieve profit plan.
• Reviewed SET guidance and made appropriate merchandising adjustments based on salon layout while maintaining core standards.
• Actively monitored salon's backbar (salon product used for services) to identify opportunities related to merchandising, replenishment and recovery.
• Handled product related issues that had an impact to clientele.
• Consistently met established performance standards for product and service sales, client experience, productivity and attendance.
• Reviewed and followed all company programs including hiring practices and state safety regulations, and accurately advised salon associates on how to address any related issues.
• Controlled inventory by tracking expenses, purchases and shelf stock.
• Responsible for implementation of company policies in the salon (Paid Time Off / My Time Off, Attendance, etc.)
• Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Maintained supplies by checking stock; anticipating product needs; placing orders; verifying receipt.
• Prepared hair for styling by analyzing hair condition; shampooing and treating hair.
• Conditioned hair and scalp by applying treatments.
• Planed desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.
• Produced desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.
• Recorded notes for future reference, including customer preferences and services delivered.
• Maintained quality service by following JCP organizational standards.
• Maintained safe and healthy conditions by following JCP organization standards and legal regulations.
• Maintained technical knowledge by attending educational workshops; and ongoing company education.