Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated and enthusiastic HR professional eager to contribute to team success through hard work and attention to detail. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to learn, grow, and excel!

Skills
  • Microsoft Office & Oracle PeopleSoft
  • Managing Applicant Inquiries, Resume Screening, & Job Applicant Interviews
  • New Employee Orientation, Onboarding, and Training
  • Coordinating Training Materials
  • Personnel Documentation Verification
  • Employee Data Record Keeping
  • Relationship Building & Interpersonal Communication
  • Company Policies and Procedures Training
  • Explanation of Benefits
  • Performance Evaluations
  • Processing Grievance Documentation
  • Compensation and Benefits Administration
  • Human Resource Information System HRIS
  • Management Scheduling, Time Records, & Workforce Planning
  • Employee Counseling and Support
  • Termination Procedures
Work History
HR & Events Manager , 06/2019 - Current
Great Clips Miami, FL,

I lead a team to drive profitable sales growth creating an enhanced customer and store experience by attracting, retaining, developing and engaging store associates, increase community engagement and customer traffic with organizing store events. I provide HR support to the General Manager and leadership team, as well as partner with the Operations Manager and HR Business Partners to manage associate development programs and ongoing education.

Responsibilities in this role:

  • Own the new hire process; sourcing, hiring, onboarding, training and engagement.
  • Coordinate with HR Supervisor to conduct orientation/onboarding and additional/supplemental training for associates.
  • Own the identification of hiring needs within all departments.
  • Own store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked.
  • Responsible for the implementation of company policies (Paid Time Off / My Time Off, Attendance, etc.)
  • Supports associates and leadership with day-to-day HR questions and needs (scheduling, benefits, loa, PTO accumulation).
  • Oversee completion of state employment laws and company policies.
  • Accountable for all required training completion in store and manages training transcripts in LEARN (JCP online training program).
  • Serves as first responder on the proper way to coach, support and develop associates.
  • Partner with the store leadership team to address associate relations, and ensure all leaders are consistently providing ongoing feedback and coaching.
  • Takes immediate action on performance and policy issues within the team.
  • Drive positive associate engagement by implementing feedback from the store engagement survey and Town Hall meetings.
  • Partner with Human Resource Business Partner to conduct associate relations investigations. Gather and maintain documentation to ensure prompt and effective investigative responses.
  • Partner with the leadership team and General Manager to complete succession plans for the team.
Salon Manager, 08/2016 - 06/2019
Dynfly Southfield, MI,

I lead and developed the salon team to deliver an exceptional client experience to drive sales, profit and loyalty.

Responsibilities in this role:

  • Lead by example in interactions with clients, and supported stylists to ensure they can provide an exceptional client experience.
  • Created an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistency of the salon client experience behaviors.
  • Motivated and engaged team to provide exceptional service through consistent communication, coaching and recognition.
  • Proactively recruited state licensed stylists to join team through the use of social media, targeted recruiting websites, referrals and engaging stylists at local salons and cosmetology schools.
  • Created opportunities for learning that drove associate success throughout their career; ensured stylists completed the available core training via LEARN (JCPenney online training program) and in person artistic education training.
  • Reviewed reports in ORACLE to identify and prioritize areas of opportunity in the salon and set direction to achieve productivity- referral – rebooking – return rate and client acquisition standards
  • Delivered Salary Cost objectives to achieve profit plan.
  • Reviewed SET guidance and made appropriate merchandising adjustments based on salon layout while maintaining core standards.
  • Actively monitored salon's backbar (salon product used for services) to identify opportunities related to merchandising, replenishment and recovery.
  • Handled product related issues that had an impact to clientele.
  • Consistently met established performance standards for product and service sales, client experience, productivity and attendance.
  • Reviewed and followed all company programs including hiring practices and state safety regulations, and accurately advised salon associates on how to address any related issues.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Responsible for implementation of company policies in the salon (Paid Time Off / My Time Off, Attendance, etc.)
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Hairstylist, 01/2011 - 08/2016
JCPenney City, STATE,
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Maintained supplies by checking stock; anticipating product needs; placing orders; verifying receipt.
  • Prepared hair for styling by analyzing hair condition; shampooing and treating hair.
  • Conditioned hair and scalp by applying treatments.
  • Planed desired effect by studying facial features; examining potential styles; conferring with customer; making recommendations.
  • Produced desired effect by arranging, shaping, curling, cutting, trimming, setting, bleaching, dyeing, and tinting hair.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Maintained quality service by following JCP organizational standards.
  • Maintained safe and healthy conditions by following JCP organization standards and legal regulations.
  • Maintained technical knowledge by attending educational workshops; and ongoing company education.
Education
Cosmetology License : Cosmetology, Expected in 12/2010
-
North Central Texas College - Gainesville, TX
GPA:

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School Attended

  • North Central Texas College

Job Titles Held:

  • HR & Events Manager
  • Salon Manager
  • Hairstylist

Degrees

  • Cosmetology License

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