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hr employee relations representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

HUMAN RESOURCE PROFESSIONAL: Versatile, resourceful, innovative, and purpose driven professional with over 15 years of experience in human resources. Provider of outstanding direct and regional support of governmental and manufacturing operations. Exceptional written and verbal communication skills. Able to engage with all levels of an organization, comfortably. Proficient in MS Office, PeopleSoft, Workday, among other programs. Unwavering enthusiasm and a keen sense of understanding. Solution driven, highly motivated individual that works well in a team environment, yet is able to work autonomously. Initiative taker and free-thinker. Trusted advisor and advocate for all personnel, regardless of position held. Establishes strong relationships built on integrity, credibility and respect. Knowledge of governmental and legal requirements for compliance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Employee Relations
  • Performance Management
  • Onboarding / Off-boarding
  • New Employee Orientation
  • LOA management (FMLA, STD, LTD, etc.)
  • HRIS (WorkDay, SharePoint, PeopleSoft, NovaTime, etc.)
  • Benefits (Open enrollment, Payroll, etc.)
  • Training
  • Leadership Development
  • Talent Acquisition
  • Diversity & Inclusion
  • Mediation
  • Team Building
  • HR Business Partner/Change Agent
  • Public Relations
  • Business Acumen
  • Customer Service
  • Communications
  • Federal Program compliance.
  • Accounts Receivable & Payable
  • Job Analysis
  • Safety Analysis
  • Government Security Clearance
  • Policy & Protocol establishment
  • PERSONAL MOTTO: “Leave everything a little better than you found it.”
Work History
HR EMPLOYEE RELATIONS REPRESENTATIVE, 01/2014 - Current
Lowes Foods Clemmons, NC,
  • Conduct investigations and issue corrective actions.
  • Develop performance improvement program (PIPs) for management as needed.
  • Conduct new employee orientation and onboarding.
  • Revamped Nissan’s Onboarding practices for hourly new hires.
  • Became SME Advisor for revamping of salaried employees’ orientation.
  • Serve as mediator to ensure effective and succinct communication between employee and management.
  • Mediation.
  • Training.
  • Actively engage with all employees and all levels of management, to enhance effective working relationships.
  • Benefits claims assistance.
  • Monitor and record attrition, management goals, feedback, etc.
  • Actively seek opportunities to cultivate working relationships and provide understanding of the company’s goals, policies, values and objectives.
HUMAN RESOURCE ANALYST, 01/2010 - 01/2014
Dept. Of Environment & Conservation City, STATE,
  • Facilitated job analysis studies of all state parks’ positions.
  • SME for all state of TN job classifications.
  • Certified trainer.
  • Continuously met quarterly and annual goals of ensuring that all personnel received departmental training goals.
  • Met and surpassed goal as performance evaluation coordinator for all personnel, statewide.
  • (100% completed consecutively, 2010-2014).
  • Reconciled budget, billing and scheduling of commercial drivers’ license (CDL) random testing program.
  • Prompt submission of OSHA report for the 49 state parks, 9 environmental field offices, and 36 environmental central division offices, 2010-2014.
  • Positively launched safety awareness campaign for the department, resulting in lower incident rates per quarter and overall annual safety goals exceeded.
  • Workplace harassment (WPH) claims coordinator: conducted investigations, submitted summary reports and updated the WPH panel of findings.
  • WPH Database administrator.
  • Provided advisement to management/upper management regarding disciplinary actions and composed disciplinary documents.
  • Conducted new employee orientations and onboarding for new or transferring employees assigned to the central office.
  • Traveled an average of 25%-30%, annually, to conduct orientation and onboarding for park rangers and/or interns.
  • Vetted suggestions submitted to the employee suggestion award program board, quarterly.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
HUMAN RESOURCE EXAMINATION SPECIALIST, 01/2001 - 01/2010
Dept. Of Human Resources City, STATE,
  • Efficiently determined which applications qualified by vetting employment history and education.
  • Assessed the classification and compensation parameters while ensuring compliance with all federal and state laws to present a selection pool for management.
  • Maintained highest rating of security clearance authorized within the department.
  • Provided career counseling to unsuccessful candidates, ensuring efficient and courteous customer service and positive feedback.
Education
Bachelor of Science: Psychology and Liberal Studies, Expected in
-
Middle TN State University - Murfreesboro, TN,
GPA:
Status -
Master of Science: Training & Development, Expected in
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Middle TN State University - Murfreesboro, TN,
GPA:
Status -
Affiliations
~ US Navy Veteran (Honorable Discharge) ~ Society for HR Management ~ Middle TN’s Society for HR Management ~ Naval Sea Cadets Instructor

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Resume Overview

School Attended

  • Middle TN State University
  • Middle TN State University

Job Titles Held:

  • HR EMPLOYEE RELATIONS REPRESENTATIVE
  • HUMAN RESOURCE ANALYST
  • HUMAN RESOURCE EXAMINATION SPECIALIST

Degrees

  • Bachelor of Science
  • Master of Science

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