Human resources professional who effectively manages project tasks requiring interaction with multiple departments.
Handles multi-faceted roles and assignments.
Resolves employee issues in a professional manner.
Committed and diligent in adhering to deadlines and delivering results
Highlights
Microsoft Office proficiency
Excel spreadsheets
Knowledge of Quickbooks
Knowledge of ADP
Mail management
People-oriented
Organized
Maintains confidentiality
Dedicated team player
Self-directed
Experience
HR Coordinator03/2013 to CurrentIconsoft IncBurlington, MA
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
File employee documents and legal papers into appropriate HR files, employee folders and public access files
Assist with inbound and outbound calls regarding all HR inquiries. Resolve personnel issues regarding human resources matters needing clarification and corrections
Update and report through the ADP system
Assist President and HR Manager with routine administrative duties; including managing their mailbox
Perform and verify new hire's work eligibility status on the e-Verify site
Update and maintain I-9 records
Prepare new hire documentation; including appointment letters and other correspondences and sending them via mail and e-mail
Facilitate background checks
Support and assist in HR administrative duties; including preparing HR data as maybe required
Process employee information in ADP, Quick books, Health Insurance portal and internal database's
Assist attorneys, external vendors with requests; including contract/ work order execution, providing company documents, certificate of insurance and others requests
Send updates, newsletters to employees on a regular basis; including 401k, insurance, others
Work on benefits administration
Manage employee PTO and vacation accruals.
Ensure compliance adherence; including timely LCA filing, notice board postings, other immigration related matters
Conduct internal audits to ensure proper filing of documents
Assist in collecting/ preparing the necessary paperwork and documentation for external audits
Verify and validate credit card usage expenses
Manager/Consultant07/2008 to 02/2013The Bird GroupNew Delhi, India / Waltham, MA
Promoting the group's offerings in the Americas region to a diverse portfolio of customer base across Retail, Travel & Hospitality and affiliated industries and expanding the business potential further.
Assisted the department head in generating potential business leads for suitable partnerships and alliances
Worked with various teams for developing, designing, execution and implementation of strategies to achieve desired results
Worked with the legal department for closure of legal formalities
Conducted research and due diligence for launching brands, marketing products in the Indian-subcontinent
Facilitated mailing campaigns with our offerings to an extensive database of clients
End-to-end management and prepared for participation in industry leading exhibitions, events and forum ‘s globally
Followed up with third parties for relevant information as may be required; including vendor management
Supported the expansion plans of the management on outsourced services, Retail operations, Travel Technology marketing & distribution front
Identified potential business opportunities and introduced to the management
Assisted in formation of business proposals, collected information and responded to RFP's , RFE's, LOI's, etc
Worked on focused presentations showcasing group's varied business offerings and capabilities
Negotiated with customers for a win- win closure; both on legal and financial front
Managed complete front end/ back end aspect within the corporate function
Lead Roadshows , events on several initiatives; including new product demonstrations
Quality Control & Training Lead08/2003 to 06/2008Aegis (erstwhile Global Vantedge Pvt Ltd)Gurgaon, Haryana
Conducted trainings; including new hire orientation and refresher based on training need analysis
Interacted with the overseas/ local clients
Piloted the training & quality process for various clients
Streamlined the quality structure
Created standard operating procedures
Facilitated Calibration Sessions
Created various agent level/ performance related reports
Monitored adherence to compliance guidelines
Education
Bachelors of Commerce : Business2004Delhi UniversityNew Delhi, Delhi, India
Accomplishments
Successfully managed insurance carrier transitioning at Iconsoft Inc.
End to end management of global industry focused events e.g. Arabian travel market (Dubai), Eye for Travel (London), Cinema-scapes (Mumbai) at The Bird Group
Best débutante award for highest collections at Aegis
Personal Information
Place of Birth: New Delhi, India
Date of Birth: 2nd of January, 1984
Residency status: Green Card
Sex: Female
Status: Married
Hobbies: Cooking, International Travel, Fitness
Skills
ADP, Quick books, Amadeus, Event Management, Exhibitions, Immigration, Microsoft office
