Motivating and positive with excellent interpersonal, coaching and communication skills. High-achieving HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Team player and always looking for ways to improve not only myself but the employees as well as the company.
Adaptable Manager offering 7 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in Microsoft and Excel. Committed to creating, maintaining and developing outstanding team and achieving company goals through innovation and leadership.
Skills
Cash handling
Clerical
Customer service
Inventory
Researching
Supervising
Accounts Receivable
Payroll coordination
Benefits and compensation management
Benefits administration
Records management
Multitasking abilities
Microsoft Office proficiency
Education
Windward Community CollegeKaneohe, HIExpected in 06/2012 ā āAssociate of Arts:Liberal Arts And General Studies - GPA:
Academy Of The PacificHonolulu,Hi , Expected in 06/2007 ā āHigh School Diploma: - GPA:
Work History
E. A. Sween Company - HR and Admin Manager Crystal Bay, MN, 01/2019 - Current
Monitored and handled all employee claims, including performance-based and harassment incidents.
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
Liaised between multiple business divisions to improve communications.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Created and implemented forward-thinking initiatives to improve employee engagement.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Evaluated effectiveness of training programs and provided upper management strategic recommendations for improvements.
Enhanced staff knowledge and awareness on drug abuse and prevention programs.
Accurately maintained payroll and benefits for 75 employees in various locations and diminished financial discrepancies.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Tapestry, Inc. - Customer Service Representative /Bank Teller Pearl, MS, 01/2019 - 12/2019
Cash handlings of large amounts.
Opening and closing duties.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assessed customer needs and upsold products and services to maximize sales
Hawaii State Federal Credit Union - Customer Service Representative / Teller /Credit Card Customer Service Representative City, STATE, 05/2012 - 12/2018
Researching and resolving customer inquiries and disputes.
Cash handlings of large amounts.
Opening and closing duties.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with up to 5 calls in queue per minute.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Walgreens - Shift Supervisor City, STATE, 01/2015 - 05/2017
Customer service.
Researching and resolving customer inquiries and disputes.
Cash handlings of large amounts.
Opening and closing store duties.
Supervising 15-20 people per shift.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Helped store management meet standards of service and quality in daily operations.
T-Mobile / U-Mobile - Sales Lead City, STATE, 11/2012 - 06/2014
Customer service.
Researching and resolving customer inquiries and disputes.
Key holder.
Safeguarding and monitoring store inventory.
Opening and closing duties.
Recognition: Sales Lead position within 5 months of employment.
Top sales representative in company for two months.
Number 1 sales representative ļ¬rst month with company
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Resume Overview
School Attended
Windward Community College
Academy Of The Pacific
Job Titles Held:
HR and Admin Manager
Customer Service Representative /Bank Teller
Customer Service Representative / Teller /Credit Card Customer Service Representative