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Hr Advisory Services Employee Relations Program Director resume example with 15 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
With this letter and the attached resume, I would like to express my sincere interest in the Human Resources Officer IV position you have available. As an accomplished HR professional with 26 years of extensive success and experience, I possess a wide range of knowledge, skills and ability that will allow me to contribute toward the success of your organization. My expertise lies in successfully directing organizational planning and development through strategic initiatives and programs throughout my career history. I have managed talent selection practices, process improvements, staff development, and employee relations among many other HR related areas. Additionally, my established success supervising and guiding teams positions me to make a significant contribution to your company. The following achievements demonstrate my qualification for this position: *Innovating dynamic policies, programs, and initiatives to optimize employee morale and boost retention and satisfaction while providing ongoing advisement and feedback to senior management teams. *Directing recruitment, performance appraisals, and change management to generate streamlined, efficient operations and achieve organizational objectives. *Establishing solid and trusting partnerships through exceptional relationship-building skills; utilizing positive energy and interpersonal abilities to secure employee and management trust. In addition, my proven dedication to optimizing organizational success through my acute knowledge of human resources operations and strategies will contribute immensely to the success of any role you may have in Human Resources. Thank you for your consideration; I look forward to speaking with someone soon. Respectfully, Dr. Jessica A. ClaireTransforming Cultures and Engaging Employees Proactively Senior level manager with more than twenty-six years of broad-based, progressive human resource management experience; supporting all 50 states and Canada. A proven ability to shape high-performing organizations through senior leadership collaboration that fosters a robust human resource development strategy that encourages sustainable initiatives, and influences bottom line results that aligned with organizational goals and objectives. __________________________________________________________________________________________________ ____________________ CORE COMPETENCIES ___ ______________________________ Employee Relations HR Operations & Design HR Risk Assessment Recruiting & Staffing Mergers & Acquisitions EEO & Regulatory Compliance Succession Planning Benefits & Compensation Workers Compensation Analytical and Critical Thinking Relationship-Building Ethical Practice Training and Development Employee & Labor Law
Work History
to Business & Technology Department | ,
Skills
  • SENIOR HUMAN RESOURCES BUSINESS PROFESSIONAL
  • Strategic Human Resources Planning
  • Training, Development & Facilitation
  • Union Labor Relation Expertise
  • Change Management & Reengineering
  • Talent & Performance Management
  • Benefits Administration
  • National Employment Law Expertise
  • National Labor Relations Expertise
  • Employee Relations, Diversity & Inclusion
  • Strategic Human Resources Planning
  • Training, Development & Facilitation
  • Union Labor Relation Expertise
  • Change Management & Reengineering
  • Talent & Performance Management
  • Benefits Administration
  • National Employment Law Expertise
  • National Labor Relations Expertise
  • Employee Relations, Diversity & Inclusion
Experience
01/2016 to Present HR Advisory Services - Employee Relations Program Director Marquette University | Milwaukee, WI,
  • Banner Healthcare is a non-profit health system based in Phoenix, Arizona.
  • It operates 23 hospitals of which two are university campuses in Phoenix and Tuscan, AZ.
  • The Banner Healthcare system is the largest employer in Arizona employing more than 39,000 people.
  • Banner Healthcare system was created in 1999 through a merger between Lutheran Health Systems, based in North Dakota, and Samaritan Health System.
  • The organization provides emergency care, hospital care, hospice, long-term/home care, outpatient surgery centers, labs, rehab services, pharmacies, and more recently has begun operating primary care physician clinics.
  • Provide strategic HR support to campus executive team CEO, CFO, CIO, COO along with director level leaders regarding organization changes and structure to meet the business needs.
  • Participates in the expansion of university programs; assess/conduct training as needed based on analysis conducted.
  • Maintains required documentation including intake and investigative notes, and final reports within case management system.
  • Manage staff and leaders resources regarding employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, FMLA, STD etc.
  • Provides advice and counsel to department leaders on best practices for performance improvement and effective communication.
  • Conduct investigations regarding internal and external chargers of discrimination.
  • Operational knowledge of the H-1B and J-1 Visa process.
10/2015 to 08/2016 Sr. Employee & Labor Relations Managing Specialist Amazon.Com, Inc. | Carteret, NJ,
  • The American Express Company was founded in 1850, the company is also known as AMEX, which is an American multinational financial service corporation; headquartered in Manhattan, New York.
  • American Express has a major presence in the financial community and employees more than 42,000 employees.
  • American Express is best known for the American Express credit card, charge card, and traveler's cheques.
  • The AMEX dollars currently account for approximately 24% of the world's total credit card transactions.
  • Provided strategic HR support to all entities as well as the implementation of new US based initiatives under the leadership of senior executive.
  • International program manager for diversity and inclusion that promoted equity, inclusion, cultural understanding and competency.
  • Conducted monthly regulatory meetings regarding new federal, state and local laws that impact company operations.
  • Investigated employee and labor related concerns.
  • Partner with AMEX leadership regarding corporate direction and expectations to exceed the goals & objectives for each year.
  • Engineer policies that streamline the disciplinary documentation process for efficiency and time management.
  • Provide guidance on LOA, ADA, FMLA, FLSA, EEOC, DOL, ACA, FCRA Workers Compensation, Severance, Benefits and Compensation.
02/2011 to 10/2015 Workplace Solutions HR Business Partner U-HAUL INTERNATIONAL | City, STATE,
  • U-Haul International was founded in 1945 as a do-it-yourself moving company.
  • Like most companies, U-Haul's concept was realized out of necessity.
  • The fortune 500 company has had exceptional growth over the years employing over twenty-six thousand team members.
  • U-Haul is the world leader in moving and storage facilities and products.
  • Support 26,000 team members to serve as management liaison for employee concerns.
  • Handled complex employee relations issues, managed the diversity and inclusion program, ADA, the Interactive Process, Title VII, FMLA, and other federal, state and Canadian providential labor laws issues.
  • Worked with programmers and Sr.
  • executive team to gather data for cost containment for company benefits due to self-insurance.
  • Advisor to managers and employees at multiple levels regarding human resource policies and procedures.
  • Instructor for Workplace Diversity & Sexual Harassment for 17 states.
  • Facilitate online courses through U-Haul University and was an instructor for the HR certification program.
  • Managed state specific compliance issues and assisted with performance management concerns.
  • Reviewed and scrutinized employment status changes and leaves of absence.
08/2009 to Present Adjunct Professor GLENDALE COMMUNITY COLLEGE | City, STATE,
  • In 1920, Phoenix Junior College was established and in 1962, the Maricopa County Junior College District was born.
  • The Maricopa County Community College District "MCCCD" is the largest community college district in the United States.
  • Currently educating students on the Foundations of Business (GBS-151), Business Operations (SBS-200), Business Plan (EPS-295), and providing business start-up information.
  • Acquainting students with the rigors of owning and/or operating major business units in a corporation.
  • Developing student's business vocabulary.
  • Providing students with an understanding of the business decision making processes.
  • Help to cultivate a student's interest in a specific business fields.
05/2006 to 01/2011 Sr. HR Manager CINTAS CORPORATION | City, STATE,
  • In 1929, Richard "Doc" Farmer started a small business to reclaim and clean rags for local factories.
  • Cintas has expanded exponentially over the years.
  • The company is the largest supplier of company uniforms and other products and services in North America.
  • Operational command has been relinquished to fourth generation grandson Scott Farmer.
  • Strategically partnered with senior leadership to meet the corporate expectations for site unit 466 which exceeded the goals and objectives for the year.
  • Developed and implemented recruiting efforts through various sources such as social media, print and job boards for three divisions (Uniforms, Doc.
  • Shredding and Health and Safety).
  • Managed all health and safety training, which included but not limited LOTO, fall protection, arc flash and voltage knowledge, blood borne pathogens, machine guarding, MSDS documentation, HAZMAT disposal and how to properly use PPE's.
  • Worked with senior leaders and legal regarding collective bargaining agreement.
  • Managed the HR functions of mergers and acquisitions of newly acquired companies.
  • Oversaw regulatory compliance, which included an audit done by OFCCP, AZ-OSHA, McDonald Corporate, and Cintas Corporate.
  • Zero violations with OFCCP, McDonald Corporate and Cintas Corporate but had one non-serious AZ-OSHA violation, zero fine.
  • Built and managed the summer internship program, management and advance management training program and the corporate succession planning programs for the corporation.
  • Provided management training on key HR functions and conflict resolution via a bi-annual HR Summit.
  • Served as the worker's compensation, unemployment, benefits, compensation, and leave of absence administrator.
Education and Training
Expected in Doctorate | Argosy University, , GPA:
Expected in Masters of Arts | Education - Curriculum & Instructional Design University of Phoenix, , GPA:
Education - Curriculum & Instructional Design
Expected in Bachelor of Science | Business Management University of Phoenix, , GPA:
Business Management
Expected in Human Resources Certification | Human Resource Management University of Phoenix, , GPA:
Human Resource Management
Expected in PROFESSIONAL STRENGTHS______________________________________________ Technical Proficiencies: PeopleSoft, Taleo Applicant Tracking System, HRWorkways Management System, ADP, SPSS Statistical Software Program, SAP system, HRIS and Microsoft Office (Word, Excel, PowerPoint and Database) Professional Development: Six Sigma Specialist (Sr. Greenbelt) and Corporate Trainer/Instructor Certified Career HR Positions: HR Director-Texas Instrument, Sr. HR Manager- Texas Instrument, HR/ER Manager-Grand Prairie Medical Center, HR Generalist-IBM and Programmer-IBM | , , GPA:
Activities and Honors
Skills
ACA, Accounting, ADA, streamline, ADP, Benefits, Benefits Administration, blood borne pathogens, bi, Business Operations, Business Plan, case management, Change Management, concept, conflict resolution, credit, Database, decision making, direction, documentation, emergency care, Employee Relations, Engineer, equity, Finance, financial, flash, home care, hospice, HRIS, human resource, Human Resources, HR, IBM, Instructor, insurance, International Business, Labor Relations, leadership, Law, legal, regulatory compliance, notes, Director, management training, Marketing, meetings, mergers and acquisitions, Excel, Microsoft Office, PowerPoint, Word, Organizational, PeopleSoft, Performance Management, policies, primary care, processes, profit, Programmer, Express, recruiting, Reengineering, Safety, SAP, Six Sigma, SPSS, Strategic, Summit, surgery, time management, Trainer

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Resume Overview

School Attended

  • Argosy University
  • University of Phoenix
  • University of Phoenix
  • University of Phoenix

Job Titles Held:

Degrees

  • Doctorate
  • Masters of Arts
  • Bachelor of Science
  • Human Resources Certification
  • PROFESSIONAL STRENGTHS______________________________________________ Technical Proficiencies: PeopleSoft, Taleo Applicant Tracking System, HRWorkways Management System, ADP, SPSS Statistical Software Program, SAP system, HRIS and Microsoft Office (Word, Excel, PowerPoint and Database) Professional Development: Six Sigma Specialist (Sr. Greenbelt) and Corporate Trainer/Instructor Certified Career HR Positions: HR Director-Texas Instrument, Sr. HR Manager- Texas Instrument, HR/ER Manager-Grand Prairie Medical Center, HR Generalist-IBM and Programmer-IBM

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