Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multilingual Human Resources Administrator offering 5+ years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Skills
Employee Orientation
Affirmative Action Guidelines
Report Preparation
Candidate Searching
In-Person and Telephone Interviewing
Employee Relations
Employee Hiring
Project Management
Business Correspondence Writing
Complaint Handling
Complex Problem Solving
Applicant Qualification
Work History
HR Administrator, 02/2017 to Current Ashley Furniture – Leesport, PA,
Liaised between multiple business divisions to improve communications.
Updated HR database with new employee information, changes in benefits and other details.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Developed succession plans and promotion paths for staff.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Marketing and Brand Manager, 07/2015 to 07/2016 Avmax Montana Inc – Great Falls, MT,
Planned, implemented and tracked sales and marketing strategies to promote brand products.
Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Monitored online advertising and social media campaigns to assess success of different strategies.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach.
Developed innovative marketing campaigns based on key objectives.
HR Assistant, 04/2015 to 05/2016 Cubesmart – Lakewood, CO,
Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
Documented human resources records and maintained confidentiality of sensitive personal information.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Supported coordination of benefits open enrollment activities and process.
Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
Reviewed and screened applicant resumes to identify qualified candidates.
Analyzed issues and employed improvement processes.
Maintained work structure by updating job requirements and job descriptions for positions.
Customer Service Associate, 11/2012 to 04/2015 Media Markt – City, STATE,
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Resolved concerns with products or services to help with retention and drive sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Demonstrated items to customers and created customer awareness, interest and sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Offered basic technical support for clients on wide range of company products.
Education
Bachelor of Arts: Political Science And Government, Expected in 05/2021 California State University, Northridge - Northridge, CA, GPA:
Associate of Arts: Political Science, Expected in 06/2019 Santa Monica College - Santa Monica, CA GPA:
Bachelor of Arts: International Business And Politics, Expected in 06/2016 Stockholm University - Stockholm, Sweden, GPA:
High School Diploma: , Expected in 06/2013 Ostra Gymnasiet - Stockholm, Sweden, GPA:
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