Housing Director Resume Example
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HOUSING DIRECTOR
Professional Summary
Executive leadership as an outstanding performer in compliance and fiscal aptitude within the affordable housing industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of housing needs within the community. Recognized for inspiring management team members to excel and encouraging creative work environments.
Skills
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Work History
February 2010-CurrentHousing Director | Benedictine Health System | Bismarck , ND
- Responsible for HCV program for both BHA and Housing Kitsap; 1858 BHA Vouchers/ 375 Housing Kitsap Vouchers
- Responsible for operations of 573 BHA owned units including tax credit, public housing and PVB contracts.
- Increase program funds through grants and grant writing tasks.
- Recruit, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Work with governing board to turn mandates into policies and advance program objectives.
- Engage with community organizations to boost outreach and highlight programs successes.
- Develop and cultivate partnerships with related organizations to enhance success by eliminating duplication.
- Develop and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Develop and created programs and monitored effectiveness against individual participant needs.
- Implement cost-saving initiatives that addressed long-standing problems.
- Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
December 2004-February 2010Senior Property Manager | Endeavor Real Estate | Austin , TX
- Investigated and resolved any tenant complaints.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Prepared site based annual budgets, scheduled expenditures and collected monthly rent from tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Administered operations to handle needs of more than 1700 tenants across 17 property units.
- Developed, reviewed and submitted property operating and capital budgets.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assessed property annually, compiled information and wrote reports regarding findings for submission to SHA board.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Established strong, professional relationships with local community agencies and residents by promoting team collaboration and delivering exemplary service.
Education
June 1991Bachelor of Science: Psychology Washington State University, City, State
Accomplishments
- Collaborated with a community partner to build a 71 unit supportive housing building; Hired as the property management company (Pendleton Place)
- Narho merit award for innovative programs 2019 and 2020
- Nominee for Narho Merit award for innovated programs 2020 (pending)
- Washington State Finance Commission "Friends of Washington" award 2019.
- Developed a virtual inspection process that has been supported by HUD.
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Resume Overview
School Attended
- Washington State University
Job Titles Held:
- Housing Director
- Senior Property Manager
Degrees
- Bachelor of Science : Psychology
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