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Housekeeping Supervisor Resume Example

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HOUSEKEEPING SUPERVISOR
Summary
  • Enthusiastic Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Bringing expertise in budget administration, inventory controls, schedule management. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards.
  • Efficient Retail Assistant skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Personable Sales expert with over 5 years in retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns.
  • Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills. Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Skills
  • Guest relations
  • Department coordination
  • Staff evaluations
  • Customer relationship management
  • Quality assurance controls
  • Customer service-focused
  • Quality improvements
  • Staff training and development
  • Cost reduction strategies
  • Supply inventory management
  • Employee training
  • Customer assistance
  • Cash register operation
  • Conflict resolution
  • People skills
  • Organizational skills
  • Time management
  • Work ethic
  • Decision-making
  • Employee management
  • Supervision
  • Multitasking
  • Working collaboratively
  • Driving business growth
  • Store growth planning
Experience
Hilton Hotels & ResortsAugust 2014 to November 2020Housekeeping Supervisor
Kenner, LA
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Implemented improved training procedures to better develop new personnel.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
TJ MaxJanuary 2011 to July 2014Senior Retail Assistant
Oceanside , CA
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Worked with off-site locations to find desired items for customers.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Recruited, hired and trained a number of associates in 2014 to develop team into productive members with excellent product knowledge
  • Maintained accurate and attractive merchandise displays to maximize purchases 85%.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales 43%.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Recruited, hired and trained many associates to develop team into productive members with excellent product knowledge
  • Recruited, hired and trained many associates, to develop team into productive members with excellent product knowledge
WalmartMarch 2008 to January 2011Head Cashier Supervisor
Harahan , LA
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Processed exchanges and returns by inputting in company database.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Built and maintained effective working relationships with peers and upper management.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Greeted customers and responded to requests for information.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Education and Training
Blue Cliff College - MetairieOctober 2016Associate of Science: Dialysis TechnologyMetairie, LA
Aleve Forties Sr. High School May 1991High School DiplomaNew Orleans, LA
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Resume Overview

Companies Worked For:

  • Hilton Hotels & Resorts
  • TJ Max
  • Walmart

School Attended

  • Blue Cliff College - Metairie
  • Aleve Forties Sr. High School

Job Titles Held:

  • Housekeeping Supervisor
  • Senior Retail Assistant
  • Head Cashier Supervisor

Degrees

  • Associate of Science : Dialysis Technology
    High School Diploma

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