housekeeping operations manager resume example with 20+ years of experience
Versatile services professional with extensive experience working collaboratively with diverse teams in achieving objectives within fast-paced environments. Blends advanced administrative, analytical, organizational, and business acumen to optimize performance across diverse operational platforms strongly committed to surpassing expectations.
- Active Listening
- Attention to Detail
- Multitasking and Organization
- Ability to communicate effectively, take charge, lead, train, be dependable, professional, and positive team player.
- Client Rapport-Building
- Creative Solutions
- Damage Prevention
- Interior and Exterior Cleaning
- Hospitality Management
- Office Administration
- Multiple Priorities Management
- Project Management
Learn the latest in advanced vehicle technology, as well as critical business skills needed to take an independent repair business to the next level of service profitability.
Computer software and media applications to apply tools to design, edit, and publish products to the internet, to create and management databases to link data together, to manage the security of computer systems and networks, and to maintain servers and pages on the internet.
Completed coursework in medical terminology, examinations/treatment assistance, emotional client support and working effectively as well, with distressed animals.
Fairfield, CT, 03/1993 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Monitored priorities and liaised between maintenance teams and management, delegating tasks to complete on time.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Adhered to professional house cleaning checklist.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Directed team of 5 personnel in busy hotel with 12 rooms
Springfield, PA, 10/2015 - 06/2018
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of 25 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Managed master calendar by scheduling and confirming appointments.
Joliet, IL, 03/2014 - 12/2016
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Performed repairs and preventive maintenance on equipment and property.
- Herded livestock using horses or ranch ATVs.
- Assisted in birth of new calves and assisted with lambing.
- Inspected livestock animals for signs of sickness and overall herd health.
- Maintained ranch records and documentation.
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
- Purchased regular supplies and special equipment, livestock or tools.
City, STATE, 03/2009 - 10/2013
- Setting, confirming and preparing for appointments with customers
- Greeting customers in timely and friendly manner
- Using consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Supervised and mentored 6 team members and oversaw daily service operations
- Creating great vehicle delivery experience for Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Providing exceptional customer experience to drive loyalty
- Test drove vehicles to determine problems and test repairs.
- Developed and maintained courteous and effective working relationships.
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Resume Overview
School Attended
- World Pac Automotive Expo
- Colorado Mountain College
- Vocational Trade School
- Glenwood Springs High School
Job Titles Held:
- Housekeeping Operations Manager
- Client Service Coordinator
- Assistant Ranch Manager
- Automotive Service Advisor
Degrees
- Certificate
- Certificate
- Certificate
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy