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housekeeping manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Highly-qualified Housekeeping Supervisor offering 18 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Enthusiastic Manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 52 housekeepers serving guests in 291-room hotel facilities.

Skills
  • Payroll understanding
  • Performance improvements
  • Inter-department collaboration
  • Employee evaluations
  • Budget administration
  • Ordering cleaning supplies
  • Team Building
  • Employee scheduling
  • Preventive Maintenance
  • Blueprints and schematics
Work History
11/2018 to 07/2020
Housekeeping Manager Hersha Hospitality Management, Lp Huntsville, TX,
  • Coordinated household cleaning service operations, including driving business development and managing client relations.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed staff of 52 housekeepers.
  • Completed schedules, shift reports and other business documentation.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Evaluated employee performance and developed improvement plans.
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
02/2012 to 11/2018
Guest Service Agent Chumash Casino Santa Ynez, CA,
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Greeted guests upon arrival and offered assistance
  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Maintained consistent positive customer feedback
  • Provided guest assistance, including recommendations for tourist attractions
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
08/2009 to 04/2011
Guest Service Representative Mckibbon Hospitality Boca Raton, FL,
  • Streamlined check-in process to decrease wait times and increase customer satisfaction
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Answered guest inquiries and provided information regarding hotel services and amenities
  • Maintained consistent positive customer feedback
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
06/2007 to 08/2009
Bell Person Hersha Hospitality Management, Lp Jamaica, NY,
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms
  • Escorted guests to and from rooms and assisted with baggage
  • Maintained knowledge of destination and answered customer questions within scope of understanding
  • Opened doors and transported luggage for customers with care and efficiency
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts
  • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked
  • Maintained lobby in pristine condition and kept trash promptly emptied
  • Notified front desk manager of any guest issues in need of additional attention
  • Responded immediately to any guest requests or concerns and promptly resolved issues
Education
Expected in to to
: Industrial Engineering
Instituto Tecnologico De Santo Domingo (INTEC) - Santo Domingo, Dominican Republic,
GPA:
Expected in to to
High School Diploma:
Intituto Yody - Santo Domingo, Dominican Republic,
GPA:

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Resume Overview

School Attended

  • Instituto Tecnologico De Santo Domingo (INTEC)
  • Intituto Yody

Job Titles Held:

  • Housekeeping Manager
  • Guest Service Agent
  • Guest Service Representative
  • Bell Person

Degrees

  • Some College (No Degree)
  • High School Diploma

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