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housekeeping manager resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I'm strong in management bringing expertise in budget administration, inventory controls, schedule management and 8+-year record of success in hospitality operations. Supervises staff and offers adequate guidance to complete work before deadlines. Conducts room inspections to confirm completion of cleaning and upkeep to established standards.

Multi-talented Housekeeping Supervisor with ability to work with diverse team. Known for building rapport and team collaboration.

  • . Strong knowledge of cleaning expertise and management. Communicative and team-oriented with proficiency in always doing my best. Proven history of taking the time to meet team, individual and management objectives.

Skills
  • Expense tracking
  • Cleaning practices
  • Quality assurance and control
  • Supply inventory management
  • Document control
  • Staff training and development
  • Customer relationship management
  • Washing windows
  • Staff evaluations
  • Cost reduction strategies
  • Stocking bathrooms
  • Department coordination
  • Guest relations
  • Customer service-focused
  • Mopping and buffing floors
  • Invoice processing
  • Quality improvements
  • Employee training
Experience
11/2019 to 01/2021 Housekeeping Manager Hersha Hospitality Management, Lp | North Dartmouth, MA,
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Controlled full-cycle household cleaning services, including business development and client relations.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Utilized chemicals and cleaning equipment with discrepancies or hazards.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
09/2016 to 09/2020 Assistant Store Manager Extra Space Storage | Long Island City, NY,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Coached and developed store associates through formal and informal interactions.
  • Collaborated with general manager to increase sales by 15% over 6 month period.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Supervised crew members in processing credit, debit, and cash payments to streamline sales.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted negotiation with vendors and suppliers to reduce cost by 10%.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
02/2014 to 08/2019 Production Worker Brenntag | Southgate, CA,
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Helped machine operators set up and tend equipment to complete runs.
  • Completed product assembly according to standardized procedures.
  • Operated hand trucks, forklifts and scissor lifts.
  • Recorded production data in daily logs.
Education and Training
Expected in 06/2005 High School Diploma | Page County High School, Shenandoah, VA GPA:
Expected in | Serv Safe Certified, , GPA:
Certifications

Serv safe certified -License - exp 2024

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Resume Overview

School Attended

  • Page County High School
  • Serv Safe Certified

Job Titles Held:

  • Housekeeping Manager
  • Assistant Store Manager
  • Production Worker

Degrees

  • High School Diploma

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