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Housekeeping Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Passionate, engaging, and attentive Housekeeping Manager trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build a strong operational team.

Skills

· Fluent in English and Spanish

· Experience with Microsoft Outlook, Word, Excel and Power point

· Experience with Opera 5 + years

Excellent written and verbal communication skills

Work History
10/2018 to 03/2020 Housekeeping Manager Noble House Hotels And Resorts | Del Mar, CA,

Provide a clean, well-maintained hotel by supervising the Laundry and Housekeeping operation.  Supervise the daily activities of all Housekeeping staff.  Schedule employees in accordance with the forecasted occupancy adjusting staffing as necessary for sudden changes in occupancy.  Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment.  Monitor the responses of customer comment cards, identifying problem areas and formulate solutions.  Coordinate availability of rooms with Front Office Managers.  Communicate effectively with customers, co-workers, and supervisors.  Ability to handle difficult situations/guest complaints effectively and efficiently.  Ensure all Housekeeping information is disseminated accurately and efficiently.  Support and follow company policies, legal requirements, and guidelines.  Maintain confidentiality of department affairs.  Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in the hospitality industry.  Stay current and knowledgeable of the latest industry equipment, technology, and techniques.  Conduct continual inspections to determine hotel’s overall level of cleanliness and perform follow-up.  Operate efficient and cost effective operation; including labor management, supervision of services, and inventory control.  Supervise employees to ensure they are alert to all their duties and adhere to the company’s policies and procedures regarding safety, health and welfare of both the guests and property. o Takes corrective action where required to improve safety of work areas.




Revised: 1/2014 Page 2 of 4

 Instruct new hires on the expectations and responsibilities for each role.  Work closely with supervisory and managerial staff to develop overall skills and growth.  Analyze applicable data and reports to ensure proper execution of services.  Proficient knowledge of Safety and Security procedures to prevent accidents within the department. Ensure all employees are trained in emergency procedures.  Take ownership of all requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction.  Proficiency of all Hotel information.  Identify and report defects throughout the property; notify staff immediately of any hazards or unsafe conditions.  Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and equipment.  Schedules and supervises all rotational and special cleaning programs as required.  Secure Master keys in accordance with the hotel’s key management policy.  Manage Lost and Found procedure.  Meet and exceed customer expectations by ensuring department provides excellent service and teamwork.  Manage and coordinate meal breaks to ensure sufficient coverage is always maintained.  Check arrivals list against correspondence and ensure all information and documents are accurate.  Ensure MOD Report and shift checklists are up-to-date and finalized before the end of shift.  Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel.  File all paperwork within established guideline.  Maintain work area and guest areas in a neat and tidy manner.  Ability to show different room types and meeting rooms with extensive knowledge of each venue.  Utilize leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of team members.  Personally inspect all VIP rooms.  Confirm all special requests are completed prior to guest arrival.  Maintain a favorable working relationship with all other company employees to foster and promote harmonious working environment.  Keeps supervisor fully informed of all problems or matters of significance.  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.  Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment

06/2015 to 09/2018 Housekeeping Supervisor Rosewood Hotels & Resorts | Dallas, TX,
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Insures all housekeeping information flows accurately and efficiently. o Answers telephone in Housekeeping Department and follows through with requests. o Keeps records of out of service rooms, attendance charts, maintenance slips, general cleaning etc. by keeping log books. o Secures control keys in accord
  • Meets and exceeds customer and team member expectations by providing excellent service and teamwork
  • Supervises Room Attendants. o Insures that all rooms have been cleaned by checking Room Attendants worksheets. o Supervises the completion of short notice requests for room changes. o Inspects all check-out/stayover rooms, ensure they were cleaned to Luxe Sunset Boulevard Hotel’s standards. o Keeps record of room check-outs/stayover; submits records to Housekeeping Department daily. o Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
02/2014 to 05/2015 Room Attendant Hilton Worldwide | Calera, AL,
  • Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Replenish Minibar from guest rooms. Ineventory the end of the month
Education
Expected in 06/2011 High School Diploma | Downtown Magnets High School, Los Angeles, CA, GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Downtown Magnets High School
Job Titles Held:
  • Housekeeping Manager
  • Housekeeping Supervisor
  • Room Attendant
Degrees
  • High School Diploma