Passionate, engaging, and attentive Housekeeping Manager trained in conflict resolution and communication. Seeking to leverage interpersonal skills to build a strong operational team.
Provide a clean, well-maintained hotel by supervising the Laundry and Housekeeping operation. Supervise the daily activities of all Housekeeping staff. Schedule employees in accordance with the forecasted occupancy adjusting staffing as necessary for sudden changes in occupancy. Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment. Monitor the responses of customer comment cards, identifying problem areas and formulate solutions. Coordinate availability of rooms with Front Office Managers. Communicate effectively with customers, co-workers, and supervisors. Ability to handle difficult situations/guest complaints effectively and efficiently. Ensure all Housekeeping information is disseminated accurately and efficiently. Support and follow company policies, legal requirements, and guidelines. Maintain confidentiality of department affairs. Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in the hospitality industry. Stay current and knowledgeable of the latest industry equipment, technology, and techniques. Conduct continual inspections to determine hotel's overall level of cleanliness and perform follow-up. Operate efficient and cost effective operation; including labor management, supervision of services, and inventory control. Supervise employees to ensure they are alert to all their duties and adhere to the company's policies and procedures regarding safety, health and welfare of both the guests and property. o Takes corrective action where required to improve safety of work areas.
Revised: 1/2014 Page 2 of 4
Instruct new hires on the expectations and responsibilities for each role. Work closely with supervisory and managerial staff to develop overall skills and growth. Analyze applicable data and reports to ensure proper execution of services. Proficient knowledge of Safety and Security procedures to prevent accidents within the department. Ensure all employees are trained in emergency procedures. Take ownership of all requests and complaints; resolve issues immediately and follow up to ensure guest's satisfaction. Proficiency of all Hotel information. Identify and report defects throughout the property; notify staff immediately of any hazards or unsafe conditions. Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and equipment. Schedules and supervises all rotational and special cleaning programs as required. Secure Master keys in accordance with the hotel's key management policy. Manage Lost and Found procedure. Meet and exceed customer expectations by ensuring department provides excellent service and teamwork. Manage and coordinate meal breaks to ensure sufficient coverage is always maintained. Check arrivals list against correspondence and ensure all information and documents are accurate. Ensure MOD Report and shift checklists are up-to-date and finalized before the end of shift. Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel. File all paperwork within established guideline. Maintain work area and guest areas in a neat and tidy manner. Ability to show different room types and meeting rooms with extensive knowledge of each venue. Utilize leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of team members. Personally inspect all VIP rooms. Confirm all special requests are completed prior to guest arrival. Maintain a favorable working relationship with all other company employees to foster and promote harmonious working environment. Keeps supervisor fully informed of all problems or matters of significance. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment
· Fluent in English and Spanish
· Experience with Microsoft Outlook, Word, Excel and Power point
· Experience with Opera 5 + years
Excellent written and verbal communication skills
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