Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Knowledge of Microsoft spreadsheet, Powerpoint, Access and Excel. Completing
invoices, filing paperwork, processing payroll, checking in vendors, and knowledge of
shipping and receiving.
Accomplishments
Experience
Housekeeping Manager, 04/2008 to Present Pyramid Hotel Group – Detroit, MI,
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Greet and register guests.
r Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
r Train staff members.
r Provide assistance to staffmembers by inspecting rooms, setting tables or doing laundry.
Interview and hire applicants.
Confer and cooperate with other managefs to ensure coordination of hotel activities.
Assign duties to workers, and schedule shifts.
r Develop and implement policies and procedures for the operation of a department or establishment.
r Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Fairfield Inn and Suites Warner Robins, GA Executive Housekeeper March 2A07 - April2008 r Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Train staffmembers.
r Observe and monitor staffperformance to ensure efficient operations and adherence to facility's policies and procedures.
r Provide assistance to staffmembers by inspecting rooms, setting tables or doing laundry.
r Interview and hire applicants.
r Confer and cooperate with other managers to ensure coordination of hotel activities.
r Assign duties to workers, and schedule shifu.
Team Leader, 12/1996 to 07/2001 Encompass Health Corp. – Enterprise, AL,
r Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock nurnbers and prices.
r Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
r Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
r Receive payment or obtain credit authorization.
r Take inventory of stock.
r Advise customers on substitution or modification of parts when identical replacements are not available.
e Examine returned parts for defects, and exchange defective parts or refrurd money.
Mark and store parts in stockrooms according to prearranged systems.
r Discuss use and features of various parts, based on knowledge of machines or equipment.
r Place new merchandise on display.
r Measure parts, using precision measuring instruments, in order to deterrnine whether similar parts may be machined to required sizes.
Housekeeper, 01/1995 to 03/2007 Five Star Quality Care, Inc. – Denver, CO,
r Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
r Replenish supplieso such as drinking glasses, linens, writing supplies, and bathroom items.
I Keep storage areas and carts well-stocked, clean, and tidy.
r Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
Sort, count, and mark clean linens and store them in linen closets.
r Prepare rooms for meetings and armnge decorations, media equipment, and furniture for social or business functions.
Grade and sort products according to factors such as color, species, length, width, appearaflce, feel, smell, and qualrty to ensure correct processing and usage.
Weigh products or estimate their weight, visually or by feel.
r Segregate animals according to weight, age, color, and physical condition.
Head Cashier, 07/1991 to 08/1995 Piggly Wiggly – City, STATE,
r Receive payment by cash, check, credit cards, vouchers, or automatic debits.
r Issue receipts, refunds, credits, or change due to customers.
Establish or identiff prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
r Greet customers entering establishments.
r Process merchandise returns and exchanges.
r Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
r Stock shelves, and mark prices on shelves and items.
r Request information or assistance using paging systems.
r Count money in cash drawers at the beginning of shifts to ensure that am6unts are corect and that there is adequate change.
r Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap crtrrency and coins.
r Supervise others and provide on-the-job training.
r Weigh items sold by weight to determine prices.
r Issue trading stamps, and redeem food stamps and coupons.
Cash checks for customers.
Education
High School Diploma: , Expected in June1991 Mary Persons High School - Forsyth, GA GPA:
Graduate: , Expected in - , GPA: GPA: 3.8 GPA: 3.8 Major study Mdth and Literature Member of Student Council Volunteer work in the Office
Diploma: , Expected in Oct. 2002 Central Georgia Technical College - Macon, GA GPA:
: , Expected in June 2004 Cenhal Georgia Technical College - Macon, GA GPA:
Completed coursework towards Associates/Administrative Business Management, July
2005
University Of Phoenix Phoenix, AR
Completed coursework towards Bachelor/flospitality, Tourism and Management: , Expected in Central Georgia Technical College - Macon, GA GPA:
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School Attended
Mary Persons High School
Central Georgia Technical College
Cenhal Georgia Technical College
Central Georgia Technical College
Job Titles Held:
Housekeeping Manager
Team Leader
Housekeeper
Chick Sexer
Head Cashier
Degrees
High School Diploma
Graduate
Diploma
Completed coursework towards Associates/Administrative Business Management, July
2005
University Of Phoenix Phoenix, AR
Completed coursework towards Bachelor/flospitality, Tourism and Management
