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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Skills
  • Corrective Action Implementation
  • Equipment Maintenance
  • Decision Making
  • Vacuuming
  • Mopping and sweeping
Work History
01/2020 to 12/2021 Housekeeping Manager Pyramid Hotel Group | Hanover, NH,
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed staff of 7 housekeepers.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Maintained controls over expenses and inventory for optimal budget tracking.
01/2021 to 06/2021 Housekeeper Hilton Grand Vacations | Destin, FL,
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
03/2018 to 02/2020 General Manager Holiday Inn Club Vacations | Canyon Lake, TX,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
01/2016 to 03/2018 General Manager Holiday Inn Club Vacations | Flint, TX,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Launched new, robust business management software system, resulting in improved operational insight and planning.
Education
Expected in | Construction Management ITT Technical Institute , Kansas City, MO, GPA:
Expected in 03/2003 High School Diploma | Olathe South Sr High School, Olathe, KS GPA:

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Resume Overview

School Attended

  • ITT Technical Institute
  • Olathe South Sr High School

Job Titles Held:

  • Housekeeping Manager
  • Housekeeper
  • General Manager
  • General Manager

Degrees

  • High School Diploma

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