LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

With over 20 years of successful experience in hospitality, I am enthusiastic and eager to contribute to a team"s success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel in a new industry.

Skills
  • Standards Compliance
  • Decision Making
  • Team Coordination
  • Employee Training and Development
  • Excellent Time Management
  • Conflict Resolution
  • Organizational Skills
  • Dedicated
  • Outstanding Work Ethic
Work History
Housekeeping Manager, 05/XXX5 to Current
NewcrestimageTyler, TX,
  • Opened the hotel.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. All housekeepers, laundry attendants and house persons were my responsibility.
  • Completed schedules, shift reports and other business documentation. Attendance reports, status change reports, tracking logs, assigning background checks and more.
  • Directed a team of up to 25 personnel in a busy hotel with 100 rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping tools, supplies, linens, chemicals and guest amenities.
  • Evaluated employee performance and developed improvement plans.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards. Safety committee chairperson for my entire tenure.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Led my team through 2 hotel renovations.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Approved regular payroll submissions for employees.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Inspect rooms on a regular basis to ensure quality.
  • Logging, storing and returning lost and found items.
Housekeeping Manager, 07/XXX1 to 05/XXX5
NewcrestimageLubbock, TX,
  • Opened the hotel.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. All housekeepers, laundry attendants and house persons were my responsibility.
  • Completed schedules, shift reports and other business documentation.
  • Directed a team of up to 20 personnel in a busy hotel with 68 rooms.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping tools, supplies, linens, chemicals and guest amenities.
  • Evaluated employee performance and developed improvement plans.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards. Safety committee chairperson for my entire tenure.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Led my team through 2 hotel renovations.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Approved regular payroll submissions for employees.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Inspect rooms on a regular basis to ensure quality.
Housekeeping Manager, 09/XXX0 to 07/XXX1
NewcrestimageGrapevine, TX,
  • Assign housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. All housekeepers, laundry attendants and house persons were my responsibility.
  • Completed schedules, shift reports and other business documentation.
  • Directed a team of up to 20 personnel in a busy hotel.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping tools, supplies, linens, chemicals and guest amenities.
  • Evaluated employee performance and developed improvement plans.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed team productivity and workflow to exceed quality standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Led my team through 2 hotel renovations.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Logged lost and found items.
Room Attendant to Assistant Housekeeping Manager, 09/1997 to 09/XXX0
Rogue Regency InnCity, STATE,
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, cleaning and restocking bathroom items.
  • Assigned room cleaning lists.
  • Helped with supply and linen inventories.
  • In charge of the department on the housekeeping managers days off.
Education
High School Diploma: , Expected in
East Bay Christian High School - Richmond, CA,
GPA:

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Resume Overview

School Attended

  • East Bay Christian High School

Job Titles Held:

  • Housekeeping Manager
  • Housekeeping Manager
  • Housekeeping Manager
  • Room Attendant to Assistant Housekeeping Manager

Degrees

  • High School Diploma

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