Housekeeping Manager Resume Example Company Name

HOUSEKEEPING MANAGER

Summary

Talented Housekeeping Manager with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time.

Skills

Quality assurance and control
Expense tracking
Cleaning practices
Ironing clothing
Staff training and development
Department coordination
Invoice processing
Customer service-focused
Payroll administration
Document control
Cost reduction strategies

Employee training
Guest relations
Staff evaluations
Data archiving
Customer relationship management
Stocking bathrooms
Quality improvements
Time management
Supply inventory management
Team building

Experience

Company NameCity, StateHousekeeping Manager10/2015 to Current

Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Controlled full-cycle household cleaning services, including business development and client relations.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Commanded controls over expenses and inventory for optimal budget tracking.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Reviewed employee performance and devised improvement plan to achieve goals.
Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Streamlined operational efficiencies by operating and training staff on power equipment tools.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Liaised with vendors to order housekeeping supplies and guest toiletries.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Managed team of employees, daily progress reports and overall project planning.
Established and implemented new procedures for standard maintenance scheduling.
Delegated daily tasks to employees to manage resources and meet deadlines.
Minimized costs by working and negotiating with multiple suppliers.
Collaborated with multiple departments to maximize workflow and efficiency.
Managed maintenance activities, including supervising staff and inspecting equipment.
Provided insight and information to management regarding onsite improvement project specifications.
Implemented improved training procedures to better develop new personnel.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Safely and efficiently finished repairs while supporting team members with tasks.

Company NameCity, StateCertified Nursing Assistant04/2014 to 10/2015

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Administered personal nursing assistance in pre- and post-operative situations.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Company NameCity, StateHome Health Care Provider04/1999 to 07/2014

Maintained clean and well-organized environment to promote client happiness and safety.
Helped clients stay happy and healthy by providing mental and emotional support.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Planned optimal meals based on established nutritional plans.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Facilitated best care by developing strong and trusting rapport with patient.
Monitored employee performance and applied objective feedback to inform evaluations.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Scheduled on-call personnel to ensure adequate staff coverage.
Supervised medication administration, personal hygiene and other activities of daily living.
Provided personalized home-care to clients and fostered independence and health.
Provided companionship, personal care and household management assistance to clients within private home settings.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Built positive rapport with referral sources to promote business services.
Communicated with field staff to address issues and discuss solutions.
Improved patient outlook and daily living through compassionate care.
Monitored and reported clients' progress.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Administered necessary medications as directed by care plan.
Delivered exceptional in-home patient care throughout recovery.
Audited internal processes to improve quality, identify pain points and address personnel training issues.
Monitored and managed referral volume according to staff availability.

Education and Training

High School Diploma05/1997East High School, City

Resume Overview

School Attended

East High School

Job Titles Held:

Housekeeping Manager
Certified Nursing Assistant
Home Health Care Provider

Degrees

High School Diploma 05/1997

Housekeeping Manager Resume Example

Resume Score: 80%

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