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Housekeeping Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

High-energy housekeeper successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Skills
  • Quality assurance and control
  • Cleaning practice
  • Supply inventory management
  • Staff training and development
  • Invoice processing
  • Customer service-focused
  • Guest relations
  • Customer relationship management
  • Data archiving
  • Staff evaluations
  • Employee training
Experience
03/2016 to Current Housekeeping Manager Newcrestimage | Plano, TX,
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
06/2010 to 03/2016 Housekeeping Manager Newcrestimage | Midland, TX,
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Controlled full-cycle household cleaning services, including business development and client relations.
  • Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Organized supplies for use based on expected customer needs.
01/2010 to 08/2010 Census Worker US Census Bureau | City, STATE,
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Explained survey functions and objectives.
  • Returned to houses to obtain additional information or resolve survey issues, politely expressing appreciation for cooperation.
  • Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
  • Generated accurate and complete reports and case summaries and compiled work records, including required statistics.
  • Addressed non-responsive initial interviews by informing census interviewees on importance of rights of participation.
  • Met daily with supervisor to discuss and report results.
  • Studied maps of assigned areas to plan efficient routes, reaching over [Number] community households per day.
  • Conducted exit interviews to obtain feedback used to drive procedural improvements and verified all closing paperwork.
Education and Training
Expected in 04/1996 GED | Caldwell Community College And Technical Institute, Hudson, NC GPA:

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Caldwell Community College And Technical Institute
Job Titles Held:
  • Housekeeping Manager
  • Housekeeping Manager
  • Census Worker
Degrees
  • GED

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