Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Skills
Fluent in Spanish, English, Italian
Intermediate Portuguese, French
Adaptability and responsiveness
Skilled multi-tasker
Analytical thinker
Calm under pressure
Computer Proficient
Superior verbal and written communication skills
Fast Learner
Work History
05/2014 to 04/2015
Housekeeping CoordinatorRosewood Hotels & Resorts – Menlo Park, CA
Managed daily operations of the housekeeping team
Delegated tasks and coordinated with other departments to ensure all guest requests were completed
Supervised a team of over 40 associates
Focused on maintaining LQA and Rosewood Hotel standards of service
Worked with hotel management to develop operational objectives for the housekeeping department
04/2014 to 10/2014
Sense Spa Managing InternRosewood Hotels & Resorts – Menlo Park, CA
Upheld standards of service in all facets of the spa
Responsible for overseeing amenity inventory levels
Gained extensive knowledge in Spa related sales & accounting
Completed standard operational procedure handbook for the spa ensuring it followed LQA & Rosewood Hotel standards
