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Housekeeping Coordinator Resume Example

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HOUSEKEEPING COORDINATOR
Professional Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Skills
  •  Fluent in Spanish, English, Italian
  • Intermediate Portuguese, French
  • Adaptability and responsiveness
  • Skilled multi-tasker
  • Analytical thinker
  • Calm under pressure
  • Computer Proficient
  • Superior verbal and written communication skills
  • Fast Learner
Work History
05/2014 to 04/2015
Housekeeping CoordinatorRosewood Hotels & Resorts – Menlo Park, CA
  • Managed daily operations of the housekeeping team
  • Delegated tasks and coordinated with other departments to ensure all guest requests were completed
  • Supervised a team of over 40 associates
  • Focused on maintaining LQA and Rosewood Hotel standards of service
  • Worked with hotel management to develop operational objectives for the housekeeping department
04/2014 to 10/2014
Sense Spa Managing InternRosewood Hotels & Resorts – Menlo Park, CA
  • Upheld standards of service in all facets of the spa
  • Responsible for overseeing amenity inventory levels
  • Gained extensive knowledge in Spa related sales & accounting
  • Completed standard operational procedure handbook for the spa ensuring it followed LQA &  Rosewood Hotel standards
07/2013 to 02/2014
Food & Beverage Trainee SupervisorCésar Ritz Colleges Switzerland – Le Bouveret, Switzerland
  • Coordinated with front of house and kitchen managers to ensure satisfaction with food and service
  • Skillfully promoted items on beverage lists and weekly restaurant specials to maximize profits
  • Responsible for the coordination of up to 18 students working in a restaurant with a capacity of 400 guests
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Managed food delivery for 400 guests for both special events and daily activities
01/2010 to 01/2011
Sales AssistantDulce Pasión Catering – Pampatar, Venezuela
  • Catering company entrepreneur for over one year
  • Managed clientele portfolio of preferences and products and offered customized food & beverage orders for a variety of event occasions
  • Managed food delivery for 1500 guests for special events
  • Ordered and organized food and kitchen supplies
  • Steadily increased profits and client base throughout the duration of the company's existence due to outstanding customer feedback
07/2008 to 12/2008
Wedding planner assistantDestination Management Consultants – Porlamar, Venezuela
  • Worked closely with clients to ensure all expectations were met
  • Followed up regularly with customers regarding specific event details
  • Oversaw many aspects of event planning including menu options, sampling, and venue decorations
  • Adhered to strict timelines to ensure event was adequately prepared for the clients and guests
Education
2014
Postgraduate Diploma: Hotel Operations Management
Swiss Hotel Management School - Leysin, Switzerland
  • Coursework in Hotel Management and Restaurant Food Service
  • Completed an internship at Cesar Ritz Hospitality School in Bouveret, Switzerland
  • Graduated with honors
2010
Bachelor of Arts: Hospitality
Universidad de Oriente - Guatamare, Venezuela
  • Coursework in hospitality and hotel management
  • Member of environmental protection club
  • Final thesis given highest honors with permission to publish
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Resume Overview

Companies Worked For:

  • Rosewood Hotels & Resorts
  • César Ritz Colleges Switzerland
  • Dulce Pasión Catering
  • Destination Management Consultants

School Attended

  • Swiss Hotel Management School
  • Universidad de Oriente

Job Titles Held:

  • Housekeeping Coordinator
  • Sense Spa Managing Intern
  • Food & Beverage Trainee Supervisor
  • Sales Assistant
  • Wedding planner assistant

Degrees

  • Postgraduate Diploma : Hotel Operations Management
    Bachelor of Arts : Hospitality

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