HOUSEKEEPING COORDINATOR Resume Example
Courteous Housekeeping Coordinator adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 3 years in the hospitality industry.
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September 2013 to CurrentMarriott International － Vienna , VA
- Coordinated all department functions for team of 50 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Verified and logged in deadlines for responding to daily inquiries.
- Managed incoming and outgoing calls for busy Housekeeping office.
- Standardized department filing system to increase efficiency.
- Directly supported Executive Housekeeper in managing operation work flow.
- Handled and processed confidential employee information.
- Implemented using emotional intelligence to communicate
- Communicating with other departments to achieve guest satisfaction
- Assisting Manager with translating
- Tracking employee labor
- Working with Galaxy and Lightspeed system
December 2011 to September 2013Tria Restaurant － Marine On St Croix , MN
- Greeted and registered guests and issued room keys.
- Performed concierge services for a 5-star, 184-room hotel.
- Answered department telephone calls within 1-2 rings, using correct salutations and telephone etiquette.
- Monitored room availability using Lightspeed and Galaxy Systems..
- Delivered requested items to guests' rooms.
- Processed credit card transactions during the checkout process.
- Referred guests to local restaurants and recommended attractions in the area.
- Greeted all guests in a courteous and professional manner.
- Fostered strong working relationships with all hotel departments.
May 2008 to August 2012Coborn's － Hutchinson , MN
- Customer Service
- Handling money deposits
- Food safety
- Supervising employees
- Tracking reports, daily and monthly
- Performing opening and closing procedure
- Ensuring all tasks are completed in a safely and organized manner
- Communicating with other supervisors and manager
- Scheduling staff of about 20-25
July 2007 to May 2010Subway Sandwiches － City , STATE
- Customer service
- Food prep
- Clean up
- Cash counts
- Cash deposits
- Inventories
Greeted and registered guests and issued room keys.Greeted and registered guests and issued room keys.
- AUGUST 2007-JUNE 2008 Central County Occupational Center San Jose, CA
- Office Assistant Certificate
- January 2015 Metropolitan Education San Jose, CA
- G.E.D
- Office Assistant Certificate
Bilingual Spanish/English
Fluent reading/writing Spanish
Customer Service, Receptionist, Retail Sales, Scheduling, Cash, Cashier, Closing, Food Safety, Satisfaction, Training, Cash Deposits, Filing, Housekeeping, Ms Office, Translating, Front Desk, Office Assistant
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Resume Overview
School Attended
- Central County Occupational Center
Job Titles Held:
- HOUSEKEEPING COORDINATOR
- FRONT DESK AGENT
- CASHIER-ASSISTANT MANAGER
- SANDWICH ARTIST
Degrees
- Certificate
G.E.D : Metropolitan Education
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