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HOUSEKEEPING COORDINATOR Resume Example

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HOUSEKEEPING COORDINATOR
Summary

Courteous Housekeeping Coordinator adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 3 years in the hospitality industry.

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Fluent in SpanishInventory management systems
  • Cash handling expertise
  • Conflict resolution
  • MS Office expert
  • Reliable
  • Relationship-building
  • Data entry
  • Staff motivation and training
Experience
HOUSEKEEPING COORDINATOR
September 2013 to CurrentSheraton Hotel － Palo Alto, CA
  • Coordinated all department functions for team of 50 employees.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Managed incoming and outgoing calls for busy Housekeeping office.
  • Standardized department filing system to increase efficiency.
  • Directly supported Executive Housekeeper in managing operation work flow.
  • Handled and processed confidential employee information.

  • Implemented using emotional intelligence to communicate
  • Communicating with other departments to achieve guest satisfaction
  • Assisting Manager with translating
  • Tracking employee labor
  • Working with Galaxy and Lightspeed system
FRONT DESK AGENT
December 2011 to September 2013Westin Hotels and Resorts － Palo Alto, CA
  • Greeted and registered guests and issued room keys.
  • Performed concierge services for a 5-star, 184-room hotel.
  • Answered department telephone calls within 1-2 rings, using correct salutations and telephone etiquette.
  • Monitored room availability using Lightspeed and Galaxy Systems..
  • Delivered requested items to guests' rooms.
  • Processed credit card transactions during the checkout process.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Greeted all guests in a courteous and professional manner.
  • Fostered strong working relationships with all hotel departments.
CASHIER-ASSISTANT MANAGER
May 2008 to August 2012Taco Bell － San Jose, CA
  • Customer Service
  • Handling money deposits
  • Food safety
  • Supervising employees
  • Tracking reports, daily and monthly
  • Performing opening and closing procedure
  • Ensuring all tasks are completed in a safely and organized manner
  • Communicating with other supervisors and manager
  • Scheduling staff of about 20-25
SANDWICH ARTIST
July 2007 to May 2010Subway Sandwiches － Campbell, CA
  • Customer service
  • Food prep
  • Clean up
  • Cash counts
  • Cash deposits
  • Inventories

Greeted and registered guests and issued room keys.Greeted and registered guests and issued room keys.

Education
CertificateCentral County Occupational Center － San Jose, CA, US
  • AUGUST 2007-JUNE 2008 Central County Occupational Center San Jose, CA
  • Office Assistant Certificate
G.E.D : Metropolitan EducationSan Jose, CA, US
  • January 2015 Metropolitan Education San Jose, CA
  • G.E.D
Certifications
  • Office Assistant Certificate
Languages

Bilingual Spanish/English

Fluent reading/writing Spanish

Skills

Customer Service, Receptionist, Retail Sales, Scheduling, Cash, Cashier, Closing, Food Safety, Satisfaction, Training, Cash Deposits, Filing, Housekeeping, Ms Office, Translating, Front Desk, Office Assistant

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Resume Overview

Companies Worked For:

  • Sheraton Hotel
  • Westin Hotels and Resorts
  • Taco Bell
  • Subway Sandwiches

School Attended

  • Central County Occupational Center

Job Titles Held:

  • HOUSEKEEPING COORDINATOR
  • FRONT DESK AGENT
  • CASHIER-ASSISTANT MANAGER
  • SANDWICH ARTIST

Degrees

  • Certificate
    G.E.D : Metropolitan Education

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