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Household Manager, Personal Assistance, Cleaning Service, Resume Example

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HOUSEHOLD MANAGER, PERSONAL ASSISTANCE, CLEANING SERVICE,
Summary

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Detail-oriented with strong technical skills and the ability to learn concepts quickly. Equipped with strong interpersonal communication skills. Seeking an entry level position in the human resources field.

Education
Bachelor of Science: Communications 2014 University of Wisconsin - Milwaukee, Milwaukee, WI

Minor in Psychology

3.67 GPA

Member of Honor Society

Coursework in Communications and Psychology


Advanced coursework in Communication including:

  • Intro to Interpersonal Communication
  • Public Speaking (MATC)
  • Business & Professional Communication
  • Communication in Organizations
  • Human Communication & Technology
  • Nonverbal Communication
  • Communication in Groups & Teams
  • Critical Analysis of Communication
  • Communication in Human Conflict
  • Marital & Family Relationships
  • Cross-Cultural Communication
  • Introduction to Mediation

Coursework also included a focus on Psychology:

  • Psychological Statistics
  • Physiological Psychology
  • Child Development Psychology
  • Research Methods in Psychology
  • Psychopathology
Highlights
  • Excellent communication skills
  • Critical thinker
  • Detail oriented
  • Professional demeanor
  • Exceptional problem solver
  • Self-directed
  • Skilled multi-tasker
  • Focused and driven
  • Dedicated team player
  • Positive attitude
  • Strong problem solver
  • Strong interpersonal skills
Experience
Nanny Madison, WI Household Manager, Personal Assistance, Cleaning Service,
  • Carefully monitored children's play activities and offered detailed daily verbal reports to parents that outlined each child's day including activities, behaviors, meals and naps
  • Created an infant area, toddler area and preschool area of play within the home.
  • Supplied one-on-one attention to each child, while maintaining overall focus on the entire family.
  • Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
  • Supervised children while parents were on vacation, business trips and weekend getaways.
  • Established and maintained a safe play environment for the children. Redirected children to encourage safe, positive behaviors.
  • Maintained a child-friendly environment with engaging activities and continuous access to the outdoors.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Organized activities that developed children's physical, emotional and social growth.
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Incorporated music and art activities to encourage creativity and expression.
  • Escorted children on outings and trips to local parks and zoos.
  • Routinely picked children up from school and activities.
  • Modeled appropriate social behaviors and concern for others. Continually encouraged children to be understanding and patient with others. Encouraged children to be understanding of and helpful to others.
  • Supported children in developing strategies for individual needs and group dynamics.
  • Promoted good behaviors by using the positive reinforcement method.
  • Administered discipline appropriately, set limits and recommended other measures to correct behavior.
  • Observed children for signs of illness, injury, learning disorders and speech problems.
  • Conferred with parents regarding ways to help identified warning signs of emotional and developmental problems in children.
  • Implemented therapeutic plans for child with special needs and recorded child's progress for parents.
  • Referred parents to other mental health resources in the community for further services.
  • Tutored children in spelling and math.
  • Administered medication and minor first aid to sick and injured children.
  • Stayed current on all toy and child-related recalls and safety warnings.
  • Helped children reach milestones in the area of self-care, including toilet training and feeding.
  • Made nutritious snacks and meals and used organic and natural ingredients in food preparation as much as possible.
  • Inspected previously washed dishes to check for cleanliness. Cleaned and maintained bathrooms and kitchen and swept and mopped floors. Cleaned the house, including laundry, sweeping and mopping.
  • Organized projects around the house and ran errands, including grocery shopping and going to the DMV.
Dairy Queen Madison , WI Managing Shift Leader 06/2002 to 08/2010
  • Exhibited thorough knowledge of supervisory duties and oversaw daily operations for a high grossing, fast-paced establishment.
  • Opened and closed the store, which included counting cash drawers.
  • Maintained system of control for storage temperatures and proper functioning of kitchen equipment
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Effectively used items in stock to decrease waste and profit loss.
  • Continually took appropriate action to ensure food quality & service standards were consistently met.
  • Managed food and product receiving process, checked in deliveries and signed off on products received with 100% accuracy.
  • Assigned tasks and directed staff in daily work assignments to maximize productivity.
  • Supervised and trained new employees for correct facility procedures and safety codes.
  • Oversaw a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Offered direction and gave constructive feedback to motivate team members.
  • Assisted co-workers in a busy work environment that served 1,000 customers a day at a restaurant that could total $10,000 in daily sales.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Used strong interpersonal skills to communicate with customers when addressing problems and complains in person and via phone.
  • Balanced the needs of multiple customers simultaneously in a fast-paced environment.
  • Accurately recorded orders & partnered with team members to provide service that exceeded guests' expectations.
  • Consistently adhered to quality expectation and standards to ensure production levels and service standards were maintained.
  • Continually maintained high levels of cleanliness, organization & sanitation of products to ensure quality.
  • Skillfully anticipated additional needs and fulfilled further requests to ensure customer satisfaction.
  • Developed and maintained exceptional customer service standards.
  • Answered customers' questions about menu selections and made recommendations when requested.
  • Assisted guests with placing orders in an informative and helpful fashion.
  • Catered to customers with food allergies and diet restrictions, such as gluten-free items, and effectively communicated with staff regarding allergies, dietary needs and other special requests.
Chalmers Jewelers Middleton , WI Sales Support Representative 06/2006 to 01/2008
  • Processed an average of 10 transactions each day in a timely manner while maintaining a high level of customer service.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Made copies, sent faxes and dispersed incoming mail to correct recipients throughout the office.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop weekly and monthly reports and lists as directed by controller.
  • Generated inventory count reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Successfully maintained the systems for record retention and the database for daily correspondence tracking.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Updated customer accounts and information on a daily basis.
  • Maintained and organized retailer Index and information files in master database.
  • Maintained accounts receivable documentation electronically and on paper when needed.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Built and maintained effective relationships with peers and upper management.
  • Educated customers on product and service offerings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept current on market and product trends to effectively answer customer questions.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Accurately logged all daily shipping and receiving orders when needed.
  • Organized the store by returning all merchandise to its proper place each morning.
  • Replenished merchandise shelves with items from the stockroom.
  • Verified that information in the computer system was up-to-date and accurate and eliminated outdated records.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controller when needed.
  • Processed confidential information for customers allying for finance options.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
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Resume Overview

Companies Worked For:

  • Nanny
  • Dairy Queen
  • Chalmers Jewelers

School Attended

  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Household Manager, Personal Assistance, Cleaning Service,
  • Managing Shift Leader
  • Sales Support Representative

Degrees

  • Bachelor of Science : Communications 2014

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