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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Focus

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Education and Training
Expected in 2018
Associate of Applied Science: Business:Business Management
New Mexico Junior College - Hobbs, NM
GPA:

Business:Business Management

Work Experience
2014 to Current
Household manager 2 Fellas & A Big Vehicle Broken Arrow, OK,
  • Assisted clients with needs and desires.
  • Coordinated activities daily.
  • Managed day-to-day activities and meals.
  • Monitored time management on projects.
  • Efficient in multi-tasking
  • Organized and rotated inventory.
  • Implemented daily schedules.
  • Responded quickly to emergency situations.
07/2008 to 2014
Customer Service Team Lead Celanese Greenville, SC,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Assisted customers with store and product complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Managed cash stock and inventory balances accurately.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Received award for outstanding customer service as the newest team member
01/2009 to 06/2013
Supervisor, Jason's Deli Mckinney, TX,
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Managed cash stock and inventory balances accurately.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Provide lube technician services on vehicles
03/2008 to 01/2009
Assistant Manager General Dynamics Fort Huachuca, AZ,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Compiled weekly monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Managed cash stock and inventory balances accurately.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Replenished merchandise shelves with items from the stockroom.
  • Assisted in delivering products in a timely manner
03/2007 to 2008
Supervisor The Renaissance City, STATE,
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Contributed to food preparation.
  • Stocked and rotated inventory regularly.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Worked as a team member performing product assistance and cleaning.
  • Ensured weekly schedules were copied and posted.
  • Coordinated serving sections.
  • Advised staff members of changes in menu, schedules, and procedures.
Skills
  • Cash handling
  • Shipping and receiving
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking

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School Attended

  • New Mexico Junior College

Job Titles Held:

  • Household manager
  • Customer Service Team Lead
  • Supervisor,
  • Assistant Manager
  • Supervisor

Degrees

  • Associate of Applied Science

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