Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Education and Training
Expected in 2018
Associate of Applied Science: Business:Business Management New Mexico Junior College - Hobbs, NM GPA:
Business:Business Management
Work Experience
2014 to Current
Household manager2 Fellas & A Big Vehicle – Broken Arrow, OK,
Assisted clients with needs and desires.
Coordinated activities daily.
Managed day-to-day activities and meals.
Monitored time management on projects.
Efficient in multi-tasking
Organized and rotated inventory.
Implemented daily schedules.
Responded quickly to emergency situations.
07/2008 to 2014
Customer Service Team LeadCelanese – Greenville, SC,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Received award for outstanding customer service as the newest team member
01/2009 to 06/2013
Supervisor, Jason's Deli – Mckinney, TX,
Prevented store losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Provide lube technician services on vehicles
03/2008 to 01/2009
Assistant ManagerGeneral Dynamics – Fort Huachuca, AZ,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Replenished merchandise shelves with items from the stockroom.
Assisted in delivering products in a timely manner
03/2007 to 2008
Supervisor The Renaissance – City, STATE,
Cross-trained and provided back-up for other customer service representatives when needed.
Contributed to food preparation.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Stocked and rotated inventory regularly.
Worked as a team member performing product assistance and cleaning.
Ensured weekly schedules were copied and posted.
Coordinated serving sections.
Advised staff members of changes in menu, schedules, and procedures.
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