Montgomery Street, San Francisco, CA 94105
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Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Expected in 2018 Associate of Applied Science: Business:Business Management
New Mexico Junior College - Hobbs, NM
GPA:
Business:Business Management
2014 to Current Household manager 2 Fellas & A Big Vehicle – Broken Arrow, OK,
- Assisted clients with needs and desires.
- Coordinated activities daily.
- Managed day-to-day activities and meals.
- Monitored time management on projects.
- Efficient in multi-tasking
- Organized and rotated inventory.
- Implemented daily schedules.
- Responded quickly to emergency situations.
07/2008 to 2014 Customer Service Team Lead Celanese – Greenville, SC,
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Assisted customers with store and product complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Managed cash stock and inventory balances accurately.
- Assisted customers in finding out-of-stock items.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Received award for outstanding customer service as the newest team member
01/2009 to 06/2013 Supervisor, Jason's Deli – Mckinney, TX,
- Prevented store losses using awareness, attention to detail and integrity.
- Created new processes and systems for increasing customer service satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
- Managed cash stock and inventory balances accurately.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Organized the store by returning all merchandise to its proper place.
- Replenished merchandise shelves with items from the stockroom.
- Provide lube technician services on vehicles
03/2008 to 01/2009 Assistant Manager General Dynamics – Fort Huachuca, AZ,
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Organized weekly sales reports for the sales department to track product success.
- Created new processes and systems for increasing customer service satisfaction.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Successfully interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Compiled weekly monetary reports and records for store managers.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
- Managed cash stock and inventory balances accurately.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Stocked and rotated inventory regularly.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Replenished merchandise shelves with items from the stockroom.
- Assisted in delivering products in a timely manner
03/2007 to 2008 Supervisor The Renaissance – City, STATE,
- Cross-trained and provided back-up for other customer service representatives when needed.
- Contributed to food preparation.
- Stocked and rotated inventory regularly.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Stocked and rotated inventory regularly.
- Worked as a team member performing product assistance and cleaning.
- Ensured weekly schedules were copied and posted.
- Coordinated serving sections.
- Advised staff members of changes in menu, schedules, and procedures.
- Cash handling
- Shipping and receiving
- Professional and friendly
- Careful and active listener
- Multi-tasking
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