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House Manager Residential Group Home Manager Resume Example

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HOUSE MANAGER RESIDENTIAL GROUP HOME MANAGER
Summary
Multiple Subject Teacher Solutions-oriented teacher with notable success executing a broad range of educational initiatives while participating in planning and implementation of solutions in direct support of objectives. Track record of working closely with management, colleagues and customers to meet and exceed end-user expectations. Demonstrated capacity to implement innovative productivity programs that drive awareness, increase understanding and strengthen organization. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Outstanding leadership abilities; able to coordinate and execute all phases of project-based efforts while managing, motivating, and leading project teams. Adept at developing effective computer solutions, training documentation and facilitating learning.
Highlights

Planning & Implementing, Troubleshooting & Diagnosing; Training & Support; Communication & Service, Research & Design, Analyze & Execute


*Platforms: Microsoft Windows® operating systems from 95 on, Mac OS.


*Tools: McAfee/Norton Virus Protection Utilities, Internet Explorer, Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), and Microsoft FrontPage®.

Experience
Sherwood & Myrtie Foster's Home for ChildrenNovember 2012 to November 2014House Manager Residential Group Home Manager
Stephenville, Texas
  • Employed to care for young teen boys in a residential group home using the Sanctuary Model.
  • Manage and organize schedules, events, home outings and appointments.
  • Educate boys on use of finances, social responsibility, emotional intelligence and democracy.
  • Responsible for all liability recordings including medication, mandatory reporting and serious incident reporting.
  • Coordination with entities such as DFPS and State departments, schools, doctors and therapists.
  • Use management techniques to de-escalate intense situations.
  • Key Contributions: Researched the needs, and outcomes of youth in care.
  • Designed a Person Centered Planning tool specifically for Youth in Residential Group Homes.
  • Collaborated with youth to develop understanding of Sanctuary Model commitments.
  • Developed creative tools to implement daily community meeting information.
THE CLASSICAL ACADEMIESJanuary 2008 to June 2010Teacher/IT Support
Escondido, California
  • Hired to establish and manage campus-wide computer class curricula for K-8 students.
  • Develop multiple elective courses based around 3D design, digital video production, Microsoft Office, and general computer knowledge.
  • Installed and maintained Windows® machines in computer lab.
  • Regularly update and install software to maintain proper functionality of systems.
  • Designed and implemented solutions for processes and procedures to benefit on-line strategies.
  • Collaborated with colleagues to develop school-wide curricula and facilitate awareness training for management and employees.
  • Supervised activities of computer users and continually responded to user questions and computer issues.
  • Key Contributions: Formatting, installing and deploying new desktop systems for end users.
  • Instrumental in developing and implementing computer based learning curriculum.
  • Created, designed, and developed beta versions of curriculum delivery software.
  • Collaborated with administration, support staff and customers to exceed computer learning needs.
  • Created innovative technological opportunities for students, support staff and colleagues.
All Tribes American Indian Charter SchoolAugust 2004 to January 2008Teacher
Valley Center, California
  • Recruited to develop and implement learner specific, state standards based, curricula.
  • Implemented variety of teaching strategies to reach target audience.
  • Promoted use of technology in delivery of subject content.
  • Supervised learners' performance with new technologies.
  • Provided related feedback to students.
  • Worked closely with management to carry out goals of organization.
  • Key Contributions: Authored numerous long-term standards based learning maps.
  • Managed creation of student learning program for math and science department.
  • Developed demographically specific illustrations and learning tools.
  • Contributed to successful audits by state agencies.
Escondido Union School DistrictJanuary 2002 to January 2004Substitute/Site Guest Teacher
Escondido, California
  • Implemented teacher lesson plans, assigned student class work and homework, maintained classroom control and discipline.
  • Completed daily reports communicating daily events.
  • Key Contributions:.
  • Traveled throughout district to teach multiple classes.
  • Worked one on one with students to develop math and reading skills.
Reliant General Insurance ServicesDecember 1998 to October 2001Customer Service Representative/Software Support Specialist
Rancho Bernardo, California
  • Promoted to manage efficient documentation processing of paper documents.
  • Designed documents allowing for customization of content such as application of data, images and graphics.
  • Collaborated with departments to exceed expectations on highly visible outgoing documentation in a timely manner.
  • Received high volume of customer calls regarding insurance policies.
  • Accessed and retrieved customer data.
  • Organized call information in database, resolved customer concerns, while providing excellent customer service.
  • Key Contributions: Designed and implemented efficient communication processing with customers.
  • Trained and supported marketing department on productivity software.
  • Recognized for outstanding quality of customer service, by supervisors.
Social and Behavioral Research Institute CSUSMJanuary 1996 to September 1998Shift Supervisor
San Marcos, California
  • Responsible for running survey collection shifts with multiple data collection centers.
  • Monitored interviewers on phone surveys.
  • Recorded shift notes for supervisors and managers records.
  • Trained new interviewers on computerized survey data collection software.
  • Provided guidance on handling problematic phone interviews.
  • Feedback to professors on survey design and implementation.
Housing and Residential Education Services CSUSMJanuary 1997 to January 1998Office Manager Assistant
San Marcos, California
  • Developing and administering data for student housing needs.
  • Assisting in day to day operation for the housing office.
  • Providing exceptional customer service.
  • Established organization of database record system.
  • Up to date feedback and reporting to office manager.
Palomar CollegeJanuary 1996 to January 1997Peer Mentor
San Marcos, California
  • Providing support to new and continuing first generation socio-economically disadvantaged students by using listening and helping techniques to guide students to resolve life issues while attending college.
  • Key Contributions: Guiding students to campus resources.
  • Cooperatively develop solutions with students to resolve life issues.
  • Listening and helping students to make decisions.
American Language and Culture Institute, CSUSMJuly 1997 to August 1997Teacher Assistant
San Marcos, California
  • Listening and critiquing foreign students learning English language and culture.
  • Key Contributions: Listening to foreign students present oral presentations.
  • Provide feedback to students on public speaking.
  • Assist students in developing confidence while speaking in public.
  • Assisting students in creation of travel itineraries.
Education
California State University1 2015Masters of Arts: EducationSan Marcos, CA, USA

Education

California State UniversityBachelor of Science Degree: Business Administration High Technology ManagementSan Marcos, CaliforniaBusiness Administration High Technology Management Clear Multiple Subject Teaching Credential Preliminary Education Specialist, Mild Moderate, Autism Authorization CTC - Commission on Teacher Credentialing
Skills

3D design, oral, computer knowledge, content, CTC, excellent customer service, customer service, data collection, database, delivery, digital video, documentation, English, graphics, insurance, Internet Explorer, Listening, notes, Mac OS, marketing, math, McAfee, Microsoft Access, Microsoft Excel, Microsoft Office, office, Microsoft Word, Norton, office manager, operating systems, policies, presentations, processes, public speaking, speaking, quality, reading, reporting, Research & Design, survey design, Teacher, Teaching, phone, Troubleshooting, Utilities

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Resume Overview

Companies Worked For:

  • Sherwood & Myrtie Foster's Home for Children
  • THE CLASSICAL ACADEMIES
  • All Tribes American Indian Charter School
  • Escondido Union School District
  • Reliant General Insurance Services
  • Social and Behavioral Research Institute CSUSM
  • Housing and Residential Education Services CSUSM
  • Palomar College
  • American Language and Culture Institute, CSUSM

School Attended

  • California State University

Job Titles Held:

  • House Manager Residential Group Home Manager
  • Teacher/IT Support
  • Teacher
  • Substitute/Site Guest Teacher
  • Customer Service Representative/Software Support Specialist
  • Shift Supervisor
  • Office Manager Assistant
  • Peer Mentor
  • Teacher Assistant

Degrees

  • Masters of Arts : Education
    Bachelor of Science Degree : Business Administration High Technology Management

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