Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented with track record of initiative and accuracy.

Highly organized and consistently anticipates needs of clients. Skilled multitasker and correspondence management.

Manager with solid reputation of exceptional service and more than 20 years assisting clients.

Detail-oriented administrative professional with superb people-skills and public relations experience.

Business-savvy with excellent decision-making skills. Dedicated manager and customer service professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Motivated to learn, grow and excel in management and customer service. Recognized consistently for performance excellence and contributions to success in customer/client satisfaction. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.

  • Strong customer service skills
  • Employee hiring and retention
  • Meeting planning
  • Advanced interpersonal skills
  • Administrative support
  • Time management
  • Strong problem solver
  • Personal training and coaching
  • Staff Collaboration
  • Staff motivator
  • Invoice Processing
  • New Account Creation
  • Vendor Relations
  • Client Development
  • Cost reviewing
  • Order management
  • Account verification
  • Account development
Work History
House Manager/Personal Assistant, 03/2015 to Current
Dana-Farber Cancer InstituteMethuen, MA,
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
Clinic Coordinator, 08/2011 to 01/2015
Precision Pain ManagementCity, STATE,
  • Oversaw technical, operational, clerical and customer service support activities.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Managed 8-employees, supervising workers and enhancing productivity and efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Interacted with customers by phone, email or in-person to provide information.
  • Oversaw and managed the opening of a second office location.
Cancer/Mom, 06/2009 to 01/2012
SelfCity, STATE,
  • Identified needs and coordinated plans for travel for treatments.
  • Worked closely with doctors to maintain optimum levels of communication to receive effective and efficient treatment options.
  • Restocked medical supplies and placed orders to maintain adequate levels for all treatments and procedures.
  • Created "marketing" materials, (letters, medical records, medical imaging, etc.) and identifying prospective doctors, researchers and clinics to find treatment options and secure my child's placement for possible new treatments.
Owner/Operations Manager, 06/2004 to 11/2009
Advanced Comfort Heating And CoolingCity, STATE,
  • Managed day-to-day business operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Effectively communicated with customers about account changes, services and potential upgrades.
  • Resolved issues over phone with customers and contractors daily.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Associate of Science: Emergency Medical Technology, Expected in 01/1994
Volunteer State Community College - Gallatin, TN
GED: , Expected in 1988
Volunteer State Community College - Gallatin, TN

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School Attended

  • Volunteer State Community College
  • Volunteer State Community College

Job Titles Held:

  • House Manager/Personal Assistant
  • Clinic Coordinator
  • Cancer/Mom
  • Owner/Operations Manager


  • Associate of Science
  • GED

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