House Manager/ Nanny Resume Example

• Checked mail, shopped for groceries and handled bill payments

• Plan organize private events
• Provided care to client pets, including feeding, walking and grooming
• Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments
• Handled incoming and outgoing correspondence, including mail, e-mail and faxes
• Prepared homes for clients prior to arrival from business trips and vacations
• Oversaw, directed and hired household staff, including nannies, housekeepers and chefs
• Coordinated business travel arrangements and accommodations on behalf of clients
• Ran errands, including grocery shopping and picking up dry cleaning
• Managed household inventory and maintenance schedules
• Screened telephone calls and inquiries and directed as appropriate
• Typed documents, updated websites and compiled information for meetings
• Organized work projects around client's house

• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Worked with supervisors and management to maintain status reports and update information for client projects.
• Answered, responded to and transferred daily phone calls on phone system.
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept reception area clean and neat to give visitors positive first impression.
• Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Coached team on effective upselling and cross-selling methods.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
• Submitted reports to senior management to aid in business decision-making and planning.
• Trained team members in successful strategies to meet operational and sales targets.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.