House Manager resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Seeking Masters And PsyD: Psychology, Expected in
Arizona State University - Tempe, Arizona
: Studio Art, Expected in 12/2021
West Texas A & M University - Canyon, TX
  • Presidents List Fall, 2019
  • Dean's List Spring, 2020
  • Dean's List Fall, 2020
  • Dean's List Fall, 2021
  • The National Society of Leadership and Success Member
Associate of Science: , Expected in 05/2019
Amarillo College - Canyon, Texas
High School Diploma: , Expected in 05/2019
Tascosa High School - Amarillo, Texas
  • Family Career Community Leaders of America Member
  • Completed AP courses in English Language
  • Completed AP course in Algebra
  • Completed AP course in Geometry
  • Completed AP course in Pre-Calculus
  • Completed AP courses in Biology
  • 91.210 GPA
  • Ranked in Top 33% of class
  • Completed Dual Enrollment Program
  • Family Career Community Leaders of America Member
Extra Curricular

Collaborated with team members to lead an anti-bullying campaign and presented in the academic competition for Family Career Community Leaders of America. Team led campaign sending care packages to children and teens who were being bullies with notes of encouragement from our community. Partnered with company Be a Friend to reach adolescents from across the US. Documented every fundraiser, event and meeting correspondence for the victims to raise awareness and encourage kindness. Complied a presentation with visuals and data to present before judges who would award the group who did the most for their community. Team awarded first place on a local, state, and national level.

Professional Summary

Hardworking Customer Service representative bringing hands-on customer service experience. Trustworthy and dedicated cashier with 1 year of experience serving customers and operating registers. Cheerful when assisting customers with requests and meeting special needs. Proactive and caring worker with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

  • Childcare Regulations
  • Coordination and Teamwork
  • Organization and Attention to Detail
  • Positive Reinforcement Methods
  • Infant Care and Feeding
  • Communication and Cooperation
  • Child CPR
  • Child Protection
  • Child Supervision
  • Early Childhood Development
  • Incident Reports
  • Behavioral Guidance
  • Daily Logs
  • Cash Register Operation
  • Customer Transactions
  • Cooperative Attitude
Work History
House Manager, 09/2022 to Current
Town Of CaryCary, NC,
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Resolved guests complaints while maintaining positive customer environment.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Customer Care Representative, 06/2022 to Current
FivestarsWest Palm Beach, FL,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Logged call information and solutions provided into internal database.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Adhered to appropriate legal scripting when required.
Caregiver, 07/2021 to 12/2021
Heritage Operations GroupSherman, IL,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Offered top-notch care to four to twelve children at once, ranging in age from six weeks to three years.
  • Introduced children to educational games and activities to boost learning.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Kept detailed log of all daily activities, meals, changes, naps, moods and behaviors.
Sacker/Cashier, 11/2016 to 10/2017
United SupermarketsCity, STATE,
  • Worked together with cashiers to guarantee customer satisfaction.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted with maintaining clean and organized store appearance.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Communicated with cashiers and customers to learn about bagging needs.
  • Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
  • Bagged customer purchases while paying mind to industry best practices.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Directed customers to appropriate areas in store to assist with locating products.
  • Answered customer inquiries and provided product guidance.
  • Smoothed check out process by replenishing bag supply and retrieving carts.
  • Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
  • Maintained superior store cleanliness, organization and sanitation by performing various light janitorial duties.
  • Conducted price checks to verify prices of products without proper pricing signage.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Efficiently rang up items and processed payments to keep customers flowing through check-out lanes.

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Resume Overview

School Attended

  • Arizona State University
  • West Texas A & M University
  • Amarillo College
  • Tascosa High School

Job Titles Held:

  • House Manager
  • Customer Care Representative
  • Caregiver
  • Sacker/Cashier


  • Seeking Masters And PsyD
  • Associate of Science
  • High School Diploma

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