Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Facility inspections
  • Event oversight
  • Activities scheduling
  • Quality service
  • Budgeting
  • Knowledgeable in QuickMar
  • Staff Management
  • Written Communication
  • Flexible & Adaptable
  • Clerical
  • Business Development
  • Financial Management
  • Business administration
  • Business planning
Work History
House Manager, 10/4/17 - Current
Chi Health Nicholasville, KY,
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
  • Assisted residents with all ADL's
  • Maintained positive living environment through [Skill] and [Skill] that proved beneficial to both visitors and residents.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of nine personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Optimized processes and supervised nine employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
  • Maintained store equipment, including computers, printers and fax machines.
  • Trained and developed personnel to improve safety, employee relations and resolve any issues.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Entered data into a QuickMar system, implementing tight safeguards to secure financial and personal information.
PCA, 6/18/15 - Current
Eastern Connecticut Health Network Tolland, CT,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient lights to handle needs and enhance overall comfort.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded vital signs such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Assembled admissions pages and added new pages to patients' charts.
  • Answered over 14 light or bell calls per shift to respond to patient requests and needs.
  • Assessed patients to gather medical information including weight and height measurements and vital signs to assist [Job title]s with patient care initiatives.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Completed documentation of care, hospital actions and patient activities.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Monitored and assisted residents through individual service plans.
  • Transported food trays and aided with feeding.
  • Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Collected and transported specimens to prepare for lab testing.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Met with patients and families to discuss care and plan of action for future.
  • Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
  • Facilitated communication between all hospital departments.
  • Liaised between hospital departments to facilitate effective communication.
  • Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
Office Manager, 03/2000 - 06/2015
Reingold Alexandria, VA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained computer and physical filing systems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Reconciled account files and produced monthly reports to keep owner informed about office operations.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Developed standard operating procedures for all administrative employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
Associate of Applied Science: Accounting/Business, Expected in
Helena College University of Montana - Helena, MT

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  • Helena College University of Montana

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  • House Manager
  • PCA
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  • Associate of Applied Science

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