Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Facility inspections
Event oversight
Activities scheduling
Quality service
Budgeting
Knowledgeable in QuickMar
Staff Management
Written Communication
Flexible & Adaptable
Clerical
Business Development
Financial Management
Business administration
Business planning
Work History
House Manager, 10/4/17 - Current Chi Health – Nicholasville, KY,
Supervised residents preparing meals and handling chores and provided constructive feedback.
Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
Assisted residents with all ADL's
Maintained positive living environment through [Skill] and [Skill] that proved beneficial to both visitors and residents.
Managed all intake and discharge paperwork and procedures for residents.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established team priorities, maintained schedules and monitored performance.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Directed training and retraining of employees to boost performance and enhance business results.
Effectively supervised staff of nine personnel by implementing company policies, protocols, work rules and disciplinary action.
Optimized processes and supervised nine employees, including overseeing administration, budgeting, sales and scheduling protocols.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Delivered training for staff development, change management and materials, process and technical controls.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
Maintained store equipment, including computers, printers and fax machines.
Trained and developed personnel to improve safety, employee relations and resolve any issues.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Entered data into a QuickMar system, implementing tight safeguards to secure financial and personal information.
PCA, 6/18/15 - Current Eastern Connecticut Health Network – Tolland, CT,
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Responded to patient lights to handle needs and enhance overall comfort.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Maintained confidentiality of patient data and condition at all times to safeguard health information.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Planned, prepared and served meals and snacks according to prescribed diets.
Remained alert to problems or health issues of clients and competently responded.
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Determined specific needs and provided most appropriate level of services for patient well-being.
Recorded vital signs such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Ran errands for customers, including shopping, and picking up other necessities.
Scheduled and accompanied clients to medical appointments.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
Worked with patients and families to develop future plans and discuss care actions.
Assembled admissions pages and added new pages to patients' charts.
Answered over 14 light or bell calls per shift to respond to patient requests and needs.
Assessed patients to gather medical information including weight and height measurements and vital signs to assist [Job title]s with patient care initiatives.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Supported patient admissions, discharges and transfers to promote team productivity.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Completed documentation of care, hospital actions and patient activities.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Monitored and assisted residents through individual service plans.
Transported food trays and aided with feeding.
Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate.
Shopped for groceries regularly in order to keep house stocked with necessities.
Resolved problems with areas such as communication and billing that could negatively impact services.
Collected and transported specimens to prepare for lab testing.
Reviewed each step of patient care and made proactive adjustments to avert issues.
Met with patients and families to discuss care and plan of action for future.
Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
Facilitated communication between all hospital departments.
Liaised between hospital departments to facilitate effective communication.
Coached patients and caregivers on treatment processes, hospital policies, medication hazards, specific diets and doctor advice.
Office Manager, 03/2000 - 06/2015 Reingold – Alexandria, VA,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained computer and physical filing systems.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Interacted with customers by phone, email or in-person to provide information.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Trained new employees on administrative procedures, company policies and performance standards.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Coordinated special projects and managed schedules.
Reconciled account files and produced monthly reports to keep owner informed about office operations.
Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Developed standard operating procedures for all administrative employees.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
Transcribed meeting minutes for recordkeeping and submitted to senior management.
Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
Education
Associate of Applied Science: Accounting/Business, Expected in - Helena College University of Montana - Helena, MT GPA:
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