A highly versatile, people oriented and self-motivated, professional seeking to apply the customer service, banking and human service experiences towards a career in property management. Experience in performing credit and background checks for mortage loan origination/processing and student loans. Have been volunteering and working in numerous social settings including working with subsidized tenants, residents/clients with mental illnesses including Alzheimers and autism. Attended a course in affordable housing at Metropolitan Boston Housing Partnership. A member of Toastmasters, a professional development program for professionals seeking to improve on their public speaking and effective communication skills held weekly at Boston University and other venues throughout metro-Boston area. Seeking to pursue certain certifications required for the property management field.
Proficient in Microsoft Office, Word, Excel and Powerpoint
Typing speed, 60 wpm
House ManagerJanuary 2014 to Current Heading Home - Boston, MA
Coordinate with maintenance on supplies/major repairs; perform minor repairs required for the building.
Interview prospective tenants who are seeking section-8 housing through LIHTC (Low Income Housing Tax Credit) programs.
Report to several agencies and authorities if necessary for any major incidents such as assault and battery, child abuse and neglect, property destruction, et-cetera.
Greet visitors and conduct tours.
Research housing, perform job referrals and coordinate events such as art-therapy workshops and holiday get-together.
Verified that all complaints were handled promptly and appropriately.
Handled disciplinary actions on any tenant subject to termination by the program authority.
Education Outreach CoordinatorSeptember 2012 to July 2013 Samaritans Inc Commonwealth of Massachusetts - Boston, MA
Helped facilitate workshops and campaigns on suicide prevention at schools and various community events throughout the Boston-Metro area; developed a computerized, learning tool module on risk factors/warning signs for suicide.
Facilitated and initiated workshop referrals on geriatric-care agencies for at-risk seniors.
Generated professional networks by engaging in professional, industry and government organizations.
Case Manager/Job DeveloperMay 2012 to November 2014 Vinfen Corporation - Brighton, MA
Evaluated individuals with intellectual disabilities on their behavioral progress.
Coordinated field trips, errands and outings for the individuals.
Worked with individuals on their assisted daily living skills and correspond with their treatment team on any changes in the individual service plan.
Coordinated group activities at the day habilitation program including aerobics, sports, games and cooking groups.
Accompanied individuals to their medical appointments and emergencies and update all gatekeepers involved on any changes or progress on the individuals' medical needs.
Housing Stabilization InternOctober 2010 to December 2010 Crittenton Women's Union - Boston, MA
Verified income and lease agreements on homeless households who are seeking affordable housing.
Conducted presentations at neighborhood meetings.
Assisted the program director with filing and data -processing and preparing disclosures for potential tenants for section 8 housing.
Reviewed any discrepancies in potential tenant's casework including intakes personal documents before consulting with case managers and program director.
Geriatric Care Staff SupportMay 2010 to January 2011 Rogerson House - Jamaica Plain, MA
Offered support to elderly residents with dementia on their daily activities and routines.
Assisted on providing therapeutic group activities for the elderly.
Communicated with team directors, liaisons and administrators on residents' health and well-being.
Senior Education Payment AdvisorMay 2008 to November 2008 Key Bank - Boston, MA
Counseled students and their families nationwide on the features and values of.
various student loan programs for colleges, charter and private schools, K-12.
Achieved company's goals in meeting departmental timeliness and quality metrics.
Portfolio AccountantMay 2006 to August 2007 State Street Bank - Boston, MA
Reconciled and generated monthly and daily ledgers including balance sheets and trade.
reports on non-profit and school clients for Wall Street reporting.
Trained and coordinated a team outsourced to India on the daily activities and monthly reports.
Attended regularly to regional professional development and training courses in social work.
Loan Originator/Mortgage ProcessorJanuary 2003 to April 2005 Loanstar Mortgage - Brockton, MA
Interviewed clients, reviewed their financing options and researched various loan programs.
Performed pre-qualifications on potential borrowers.
Reviewed loan applications by verifying client's credit, performing income and market analysis, rate locks, conducting title search, assigning closing attorneys and submitting appraisal orders.
National Center for Housing Management2015Boston, MA Certificate, Occupancy Specialist Anticipated, Mar 2015Certificate, Manager of Housing Anticipated:
University of MassachusettsBoston, MA Bachelor of Science Degree: Finance EconomicsGPA: GPA: 3.03 Sam Wilson and Boston Globe's Taylor Scholar
Demonstrated strong leadership and critical thinking skills by providing great satisfaction among various populations served; please refer to my references.