house manager resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
A highly versatile, people oriented and self-motivated, professional seeking to apply the customer service, banking and human service experiences towards a career in property management. Experience in performing credit and background checks for mortage loan origination/processing and student loans. Have been volunteering and working in numerous social settings including working with subsidized tenants, residents/clients with mental illnesses including Alzheimers and autism. Attended a course in affordable housing at Metropolitan Boston Housing Partnership. A member of Toastmasters, a professional development program for professionals seeking to improve on their public speaking and effective communication skills held weekly at Boston University and other venues throughout metro-Boston area. Seeking to pursue certain certifications required for the property management field.

    Proficient in Microsoft Office, Word, Excel and Powerpoint

    Typing speed, 60 wpm


  • Loan processing
  • Customer service-focused
  • Education
    National Center for Housing Management Boston, MA Expected in 2015 Certificate, Occupancy Specialist Anticipated, Mar 2015Certificate, Manager of Housing Anticipated : - GPA :
    University of Massachusetts Boston, MA Expected in Bachelor of Science Degree : Finance Economics - GPA : GPA: 3.03 Sam Wilson and Boston Globe's Taylor Scholar


    Work History
    Danville Services Of Oregon Llc - House Manager
    Heber City, UT, 2014 - Current
    • Coordinate with maintenance on supplies/major repairs; perform minor repairs required for the building.
    • Interview prospective tenants who are seeking section-8 housing through LIHTC (Low Income Housing Tax Credit) programs.
    • Report to several agencies and authorities if necessary for any major incidents such as assault and battery, child abuse and neglect, property destruction, et-cetera.
    • Greet visitors and conduct tours.
    • Research housing, perform job referrals and coordinate events such as art-therapy workshops and holiday get-together.
    • Verified that all complaints were handled promptly and appropriately.
    • Handled disciplinary actions on any tenant subject to  termination by the program authority.
    Fortress Investment - Education Outreach Coordinator
    New York, NY, 08/2012 - 06/2013
    • Helped facilitate workshops and campaigns on suicide prevention at schools and various community events throughout the Boston-Metro area; developed a computerized, learning tool module on risk factors/warning signs for suicide.
    • Facilitated and initiated workshop referrals on geriatric-care agencies for at-risk seniors.
    • Generated professional networks by engaging in professional, industry and government organizations.
    Vinfen Corporation - Case Manager/Job Developer
    City, STATE, 04/2012 - 10/2014
    • Evaluated individuals with intellectual disabilities on their behavioral progress.
    • Coordinated field trips, errands and outings for the individuals.
    • Worked with individuals on their assisted daily living skills and correspond with their treatment team on any changes in the individual service plan.
    • Coordinated group activities at the day habilitation program including aerobics, sports, games and cooking groups.
    • Accompanied individuals to their medical appointments and emergencies and update all gatekeepers involved on any changes or progress on the individuals' medical needs.
    Crittenton Women's Union - Housing Stabilization Intern
    City, STATE, 09/2010 - 11/2010
    • Verified income and lease agreements on homeless households who are seeking affordable housing.
    • Conducted presentations at neighborhood meetings.
    • Assisted the program director with filing and data -processing and preparing disclosures for potential tenants for section 8 housing.
    • Reviewed any discrepancies in potential tenant's casework including intakes personal documents before consulting with case managers and program director.
    Rogerson House - Geriatric Care Staff Support
    City, STATE, 04/2010 - 2011
    • Offered support to elderly residents with dementia on their daily activities and routines.
    • Assisted on providing therapeutic group activities for the elderly.
    • Communicated with team directors, liaisons and administrators on residents' health and well-being.
    Key Bank - Senior Education Payment Advisor
    City, STATE, 04/2008 - 10/2008
    • Counseled students and their families nationwide on the features and values of.
    • various student loan programs for colleges, charter and private schools, K-12.
    • Achieved company's goals in meeting departmental timeliness and quality metrics.
    State Street Bank - Portfolio Accountant
    City, STATE, 04/2006 - 07/2007
    • Reconciled and generated monthly and daily ledgers including balance sheets and trade.
    • reports on non-profit and school clients for Wall Street reporting.
    • Trained and coordinated a team outsourced to India on the daily activities and monthly reports.
    • Attended regularly to regional professional development and training courses in social work.
    Loanstar Mortgage - Loan Originator/Mortgage Processor
    City, STATE, 2003 - 03/2005
    • Interviewed clients, reviewed their financing options and researched various loan programs.
    • Performed pre-qualifications on potential borrowers.
    • Reviewed loan applications by verifying client's credit, performing income and market analysis, rate locks, conducting title search, assigning closing attorneys and submitting appraisal orders.
    Demonstrated strong leadership and critical thinking skills by providing great satisfaction among various populations served; please refer to my references.
    art, balance sheets, closing, consulting, cooking, Credit, client, clients, data -processing, features, filing, financing, director, market analysis, meetings, Excel, Microsoft Office suites, Outlook, PowerPoint, Word, presentations, profit, progress, quality, repairs, reporting, Research, Tax, workshops

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    Resume Overview

    School Attended

    • National Center for Housing Management
    • University of Massachusetts

    Job Titles Held:

    • House Manager
    • Education Outreach Coordinator
    • Case Manager/Job Developer
    • Housing Stabilization Intern
    • Geriatric Care Staff Support
    • Senior Education Payment Advisor
    • Portfolio Accountant
    • Loan Originator/Mortgage Processor


    • Certificate, Occupancy Specialist Anticipated, Mar 2015Certificate, Manager of Housing Anticipated
    • Bachelor of Science Degree

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