LiveCareer-Resume

house manager resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Activity supervision
  • Facility oversight
  • Issue and conflict resolution
  • Lead generation
  • Reliable & trustworthy
  • Basic math
  • Data management
  • Customer service
  • Supervision & leadership
  • Teambuilding
  • Multitasking
  • Inbound and Outbound Calling
  • Data evaluation
  • Project management abilities
  • Problem-solving abilities
  • Office equipment proficiency
  • Process optimization
  • Schedule mastery
  • Quality control
  • High-energy attitude
  • Conflict mediation
  • Adaptive team player
  • In-store support
  • Courteous demeanor
  • Stockroom procedures
  • Shipping and receiving understanding
  • Sales expertise
  • Product organization
  • Conflict between employees resolution
Experience
08/2021 to Current House Manager Sequel Youth And Family Services | Port Richey, FL,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Maintained and organized cleaning supplies stock.
  • Used cleaning chemicals following proper guidelines.
  • Gave team tasks, and made sure each team member completed their task in a a timely manner, to keep the whole team on schedule.
  • Contacted clients, and handled any issues that may arise.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Trained new team members using approved training materials and information.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
11/2020 to 04/2021 Packager and Production Crh | Fort Smith, AR,
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Sorted and placed materials or items on racks, shelves or bins according to predetermined sequence in shipping and receiving area.
  • Moved materials and items to shipping or to other designated areas.
  • Assembled customer orders from stock and placed orders on pallets or shelves.
  • Reduced waste by adhering closely to packaging procedures and monitoring use of packaging materials.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Processed finished product by moving through packaging machines.
  • Packaged products manually by placing in boxes and surrounding with protective materials.
  • Set up jobs for lines and assisted with printing labels and packaging.
  • Monitored performance for adherence to procedures, safety rules and quality standards.
  • Sustained adequate supply of roll stock and packaging materials available for machines.
  • Kept machines and work areas clean to avoid jams, falls and other mishaps.
  • Worked at warehouse heights using ladders or lifts to access areas within plant.
  • Informed appropriate manufacturing partners and supervisor of machine performance irregularities to minimize impact of production downtime.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Accomplished production goals by working with speed and accuracy.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Reviewed work orders before beginning assigned tasks to prepare materials and equipment.
  • Restocked packaging items and tracked boxes, tape and fill materials from inventory.
  • Counted different types of merchandise to comply with inventory control tag requirements.
  • Replenished pick slots with outgoing stock items according to next day's work orders.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Weighed and counted items for distribution within plant to store and stage materials for projects.
09/2020 to 11/2020 Truck Loader Phelps County Regional Medical Center | Vienna, MO,
  • Maximized truck space by loading efficiently.
  • Scanned roughly 500 packages per day to verify proper shipping information.
  • Scanned and documented freights and assigned appropriate marking labels with identifying information.
  • Loaded materials by hand to help team meet work demands.
  • Checked load-related documentation to promote completeness and accuracy.
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Inspected loading vehicle for unusual odors or defective equipment to reduce product damage.
04/2013 to 10/2014 Pharmacy Technician Madison Street Pharmacy | City, STATE,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled over 100 prescriptions per day in busy pharmacy setting.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
Expected in 11/2011 Certificate of Pharmacy Technician | Pharmacy Technician Everest, Jacksonville, FL, GPA:
Expected in 05/2007 High School Diploma | Wayne County High School, Jesup, GA GPA:

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Resume Overview

School Attended

  • Everest
  • Wayne County High School

Job Titles Held:

  • House Manager
  • Packager and Production
  • Truck Loader
  • Pharmacy Technician

Degrees

  • Certificate of Pharmacy Technician
  • High School Diploma

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