Motivated House Manager known for successfully overseeing direct support services and alleviating issues associated with complex service delivery. Promoting Independence and Social skills to enhance the quality of lives of the individuals supported. Known for resourcefulness and solutions-oriented problem-solving.
Skills
12 years of experience in DD services
Facility oversight/OAR experience
Dedicated/Flexible
Issue and conflict resolution
Multitasking
Creative
Event planning
Team building
Experience
House Manager, 11/2013 to Current Merakey – Indiana, PA,
Coordinated with community-based treatment providers to meet needs of RWC residents.
Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
Researched and planned fun activities that would be enjoyable for both residents and guests, including Virtual Activities Committee.
Generated reports to assess performance and make adjustments.
Directed schedule of weekly duties and anticipated timelines for ISPs, changes, trainings, and completion dates.
Remained calm and professional in stressful circumstances and when dealing with unhappy clients, effectively diffusing situations.
Collaborated with staff to maximize client satisfaction, streamline procedures, and improve the quality of life.
Automated office operations, managed client correspondence, detailed filing/archiving, and medical records, while maintaining confidentiality.
Mitigated risk by ensuring regulatory compliance for required licensing through QA's and regular communication/feedback with employees.
Led staff meetings for team of 9-10 staff to communicate directives, train ISPs, PBSP updates, and train information pertinent to the clients supported. Ensuring the availability of interpreters for quality communication/training.
Coordinated with the RWC Financial department to ensure the accuracy and accountability of funds for clients served in the Ash Creek home.
Coordinated with the RWC HR department to keep accurate documentation of the proper fulfillment of policies/procedures for each employee at the Ash Creek home.
Coordinated with the RWC Medications Department to ensure medications were ordered/delivered on time, and that MARs and orders were well defined as required by OARs.
Coordinated with RWC Behavioral Department to give feedback on behavior and medical information, complete trainings with staff, and update supports.
Coordinated with County Service Coordinator to ensure that the clients at Ash Creek are supported according to OARs and DHS policies. Updating supports and planning meetings for regular contact and quality assurance.
Collaborated as a team to ensure available on-call coverage and complete trainings.
Collaborated as a team to aid in effectively training new staff and house managers.
Customer Service Representative, 09/2011 to 09/2012 Qualfon – Cda, ID,
Assessed customer needs and upsold products and services to maximize sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Interviewed customers regarding account issues and reported feedback to management team.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
Direct Support Professional, 01/2006 to 09/2010 Elwyn – Shillington, PA,
Administered necessary medications as directed by care plan.
Tracked and reported clients' progress based on observations and conversations.
Improved patient outlook and daily living through compassionate care.
Facilitated best care by developing strong and trusting rapport with patient.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Maintained clean and well-organized environment to promote client happiness and safety.
Documented client progress in charts and Therap.
Transported clients to doctor's appointments and other related errands.
Supervised medication administration, personal hygiene and other activities of daily living.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Cared for wounds and promoted healing through use of first aid training and following care instructions.
Checked mail, shopped for groceries and managed client budgets.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
Kept detailed records of patient care, progress, medication administration and changes in health or other conditions via paper tracking or Therap.
Coordinated with providers and pharmacy to ensure prompt delivery of medications. Took over the phone orders to be faxed to the pharmacy and written into MARs.
Education and Training
: Psychology/Philosophy, Expected in Chemeketa Community College - Salem, OR GPA:
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