Experienced customer service representative who serves customers by providing product and service information; resolving product and service problems. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Customer Service Representative with proven ability to establish rapport with clients.
Core Strengths
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Customer service expert
Telecommunication skills
Creative problem solving
Appointment management
CPR
Seasoned in conflict resolution
Courteous demeanor
Telephone inquiries specialist
Adaptive team player
Proficient in Microsoft office software
First aid training skills
Accomplishments
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Provided required weekly, monthly and quart
Interacted with 30+ affiliate stations in
Nigeria, ensuring reliable and high-speed delivery to residential and
small-business customers.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Interviewed clients via market research surveys to identify product issues and customer needs.
Greeted customers upon entrance and try match customers witth the best product .
Assisted customers over the phone regarding Company operations, product, promotions and orders.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
House manager, 09/2009 to 03/2016 Bios Corporation – Warner, OK,
Trained three new employees quarterly.
Cross-trained and provided back-up for other House managers when needed.
Managed patient schedules and ensure all doctor's appointments are kept.
Performed light housekeeping duties and meal preparation.
Administer medications following doctor's instructions.
Helped patient complete prescribed therapy and exercise routines.
Remove safety hazards and report issues to management and/or family.
Cared for up to three clients in an assisted live-in schedule.
Groomed and bathed patients, kept neat, clean and free of safety hazards.
Documented patients behaviors and reported abnormalities or new symptoms to Nurse.
Customer service representative, 07/2005 to 04/2009 Guardian Life – Regional Group Sales, , Nigeria
Greet every customer promptly and answer questions completely to maximize service opportunity and increase sale.
Recommended, selected and helped locate merchandise based on customer needs and desires. .
Suggest additional products or service offerings based on assessment of customers.
Develop loyal clientele through friendly service and follow-up after sales or new services are obtained.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Generated leads for new sales through telephone and email contact with customers.
Communicated all merchandise needs or issues to appropriate supervisors.
Kept abreast of rapidly evolving technology.
Executed outbound calls to existing customer base resulting in 20% increase in sales.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers with product complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Caregiver, to Griswold Home Care – Houston, TX,
Managed patient schedules and ensure all doctor's appointments are kept.
Perform light housekeeping duties and meal preparation.
Administer medications following doctor's instructions.
Help patient complete prescribed therapy and exercise routines.
Remove safety hazards and report issues to management and/or family.
Cared for up to three clients in an assisted live-in schedule.
Groomed and bathed patients, kept neat, clean and free of safety hazards.
Documented patients behaviors and reported abnormalities or new symptoms to Nurse.
Educational Background
Bachelor of Science: Health science, Expected in January 2016 Lamar University - Beaumont, TX GPA: Continuing education in Health science
Baptist hospital of Southeast Texas: CPR and AED December 2013
Lamar University, PA: CNA: , Expected in February 2011 - , GPA:
: Anthropology, Expected in May 2005 University of Ibadan - , Oyo GPA:
Anthropology Student body government representative
Coursework in Economics, Communication and social sciences
: Computer Operation, Expected in April 2001 Derin Computer Training Institute - Lagos, Lagos GPA: Computer Operation Coursework in Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Certifications
Computer Operations
CNA
CPR
First Aid training
Skills
CPR, Documentation, creative problem solving, Telephone Skills, Professional and friendly.Careful and active listener ,Multi-tasking,Client relations,Critical thinking,Customer need assessment,computer proficiency,Scheduling, Type 38 WPM, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft
Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,Organizational Skills, Prioritization
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School Attended
Lamar University
University of Ibadan
Derin Computer Training Institute
Job Titles Held:
House manager
Customer service representative
Caregiver
Degrees
Bachelor of Science
Baptist hospital of Southeast Texas: CPR and AED December 2013
Lamar University, PA: CNA
