Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview
Experienced customer service representative who serves customers by providing product and service information; resolving product and service problems. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven Customer Service Representative  with proven ability to establish rapport with clients.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Creative problem solving
  • Appointment management
  • CPR
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Telephone inquiries specialist
  • Adaptive team player
  • Proficient in Microsoft office software
  • First aid training skills
Accomplishments
 
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Provided required weekly, monthly and quart
  • Interacted with 30+ affiliate stations in Nigeria, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Consistently generated additional revenue through skilled sales techniques.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Interviewed clients via market research surveys to identify product issues and customer needs.
  • Greeted customers upon entrance and try match customers witth the best product .
  • Assisted customers over the phone regarding Company operations, product, promotions and orders.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
House manager, 09/2009 to 03/2016
Bios CorporationWarner, OK,
  • Trained three new employees quarterly.
  • Cross-trained and provided back-up for other House managers when needed.
  • Managed patient schedules and ensure all doctor's appointments are kept.
  • Performed light housekeeping duties and meal preparation.
  • Administer medications following doctor's instructions.
  • Helped patient complete prescribed therapy and exercise routines.
  • Remove safety hazards and report issues to management and/or family.
  • Cared for up to three clients in an assisted live-in schedule.
  • Groomed and bathed patients, kept neat, clean and free of safety hazards.
  • Documented patients behaviors and reported abnormalities or new symptoms to Nurse.
Customer service representative, 07/2005 to 04/2009
Guardian LifeRegional Group Sales, , Nigeria
  • Greet every customer promptly and answer questions completely to maximize service opportunity and increase sale.
  • Recommended, selected and helped locate merchandise based on customer needs and desires. .
  • Suggest additional products or service offerings based on assessment of customers.
  • Develop loyal clientele through friendly service and follow-up after sales or new services are obtained.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Generated leads for new sales through telephone and email contact with customers.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Kept abreast of rapidly evolving technology.
  • Executed outbound calls to existing customer base resulting in 20% increase in sales.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers with  product complaints.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Caregiver, to
Griswold Home CareHouston, TX,
  • Managed patient schedules and ensure all doctor's appointments are kept.
  • Perform light housekeeping duties and meal preparation.
  • Administer medications following doctor's instructions.
  • Help patient complete prescribed therapy and exercise routines.
  • Remove safety hazards and report issues to management and/or family.
  • Cared for up to three clients in an assisted live-in schedule.
  • Groomed and bathed patients, kept neat, clean and free of safety hazards.
  • Documented patients behaviors and reported abnormalities or new symptoms to Nurse.
Educational Background
Bachelor of Science: Health science, Expected in January 2016
Lamar University - Beaumont, TX
GPA:
Continuing education in Health science
Baptist hospital of Southeast Texas: CPR and AED December 2013 Lamar University, PA: CNA: , Expected in February 2011
- ,
GPA:
: Anthropology, Expected in May 2005
University of Ibadan - , Oyo
GPA:
 Anthropology Student body government representative
Coursework in Economics, Communication and social sciences
: Computer Operation, Expected in April 2001
Derin Computer Training Institute - Lagos, Lagos
GPA:
Computer Operation Coursework in Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word
Certifications
Computer Operations
CNA
CPR
First Aid training
Skills
 CPR, Documentation, creative problem solving, Telephone Skills, Professional and friendly.Careful and active listener ,Multi-tasking,Client relations,Critical thinking,Customer need assessment,computer proficiency,Scheduling, Type 38 WPM, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,Organizational Skills, Prioritization

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Lamar University
  • University of Ibadan
  • Derin Computer Training Institute

Job Titles Held:

  • House manager
  • Customer service representative
  • Caregiver

Degrees

  • Bachelor of Science
  • Baptist hospital of Southeast Texas: CPR and AED December 2013 Lamar University, PA: CNA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: