Highly efficient Administrative Professional offering 9 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Skills
Department coordination
Staff evaluations
Cleaning practices
Quality improvements
Calendar maintenance and docketing
Proficient in excel, word and power point
Office record management
Payroll and benefits administration
Confidential document control
Order processing
Customer relations
Office inventory management
Calendars management
Schedule management
Data entry
Experience
House Keeping Trainer, 08/2017 - Current Cedarhurst Senior Living – Stuart, FL,
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Housekeeper, 04/2012 - 03/2020 Monarch Casino Black Hawk – Black Hawk, CO,
Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Worked with speed and efficiency to meet all job requirements.
Sanitized bathrooms, kitchens and other germ-prone areas.
Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Bartender Shift Manager, 10/2011 - 03/2014 Budget Hotel And Bar – City, STATE,
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports for management.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Ordered inventory to meet expected demand with adequate stock.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Produced and balanced daily and weekly sales reports.
Bookkeeper and Office Manager, 10/2000 - 12/2009 Schmidt Construction And Concrete – City, STATE,
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Solicited vendor quotes to determine optimal material purchase pricing.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Education and Training
High School Diploma: , Expected in 06/1995 - Western Hills University High School - Cincinnati, OH GPA:
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