Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-driven restaurant team member for 12+ years. Excellent interpersonal communication skills with focus on guest satisfaction. Committed to obtaining a challenging position that would utilize and advance my skills and experience while offering an opportunity for career growth. I am currently working for Millers Ale House as an Hourly supervisor. I was promoted from within the company 6 months after the Covid 19 shut down. I started my key manager training in the beginning of June 2021 and completed my certification two weeks later. I made an agreement to fill in anywhere they might have needed me due to shortage in managers at the time. I visited 3 different stores the third being the store I have stayed with since the end of June 2021. I love my career, and want to gain as much experience as possible.

Skills
  • creative
  • Love training/coaching staff
  • Fast leaner
  • Attending to multiple customers
  • Cash register operation
  • Handling difficult customers
  • Highly motivated and adaptable
  • Have experience in all FOH positions
  • Engaging personality
  • Goal Oriented
  • Following processes and procedures
  • Issue and conflict resolution
  • Multitasking
  • Decision-making
  • Staff development
  • Organization
  • Communication
Education and Training
Keiser University Orlando, FL, Expected in 09/2013 Associate of Science : Occupational Therapy Assistance - GPA :
Lyman High School Longwood, FL Expected in 05/2006 High School Diploma : - GPA :
Experience
Laz Parking - Hourly Supervisor
West Los Angeles, CA, 06/2021 - Current
  • Established and enforced clear expectations to keep employees working collaboratively.
  • Provided ongoing training to address staff needs. Highly enjoy coaching and training the staff.
  • Complied with company policies.
  • Interviewed applicants
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances, and when dealing with unhappy customers.
  • Cross-trained in every store role to maximize operational knowledge. (Bar/Host stand/To-Go/expo/busser)
  • Responsible for support staff department, this entails employee weekly schedule, training completion, uniform compliance and overall employee wellness.
  • Opening the Restaurant and making sure the building has been set for success. Includes programming over 30 TV's, counting the safe, handing out banks to Bartenders and to-go specialists. Writing the floor plan to put servers in positions that will best benefit the predictions made for the shift.
  • Pulled resumes, and set up interviews for new hires.
  • Addressed performance concerns directly with employees.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Rocket Farm Restaurants - Bartender Trainer
Houston, TX, 12/2016 - Current
  • Applied excellent organizational and multitasking abilities to handle simultaneous customers, while always keeping team and business needs first and avoiding unnecessary delays or errors.
  • Assisted servers with specialty drink orders by preparing on-demand items without delay.
  • Operated efficiently in high-volume setting.
  • Maintained glassware, bussed, and removed debris to keep customer areas fresh and clean.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
  • Handled cash on daily basis, which built trustworthiness and loyalty.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained and developed new bar staff to ensure company policies and procedures are followed.
  • Food expediter, leading and guiding both the line and the front of the house to deliver food to the guests correct and in a timely fashion.
  • To-Go specialist, taking orders over the phone while multitasking online orders through operating proprietors ( uber eats, doordash....).
Erickson Living - Server Trainer
Baltimore, MD, 08/2014 - 12/2015
  • Assisted servers on maximizing their knowledge on menu ingredients and provided information on specific preparation methods.
  • Provided continuous evaluation and feedback to server employees.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Oversaw wait staff to ensure restaurant closing duties were up to par.
  • Polished and rolled silverware, maintained server area, pre-bussed tables to ensure a clean environment for our guests.
  • Worked private banquets, and events.
Baumhowers Victory Grill - Server Shift Leader
Huntsville, AL, 09/2009 - 08/2013
  • Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Handled extreme high volume atmosphere.
  • Food expeditor when needed as well as food-runner.
  • Trained as a hostess, learning the P.O.S system as well as digital seating chart to ensure guests were accounted for due to extreme high volume.
  • Communicating with guests from all around the world and guiding them through there experience.

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resume Strength

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Resume Overview

School Attended

  • Keiser University
  • Lyman High School

Job Titles Held:

  • Hourly Supervisor
  • Bartender Trainer
  • Server Trainer
  • Server Shift Leader

Degrees

  • Associate of Science
  • High School Diploma

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