Service-driven restaurant team member for 12+ years. Excellent interpersonal communication skills with focus on guest satisfaction. Committed to obtaining a challenging position that would utilize and advance my skills and experience while offering an opportunity for career growth. I am currently working for Millers Ale House as an Hourly supervisor. I was promoted from within the company 6 months after the Covid 19 shut down. I started my key manager training in the beginning of June 2021 and completed my certification two weeks later. I made an agreement to fill in anywhere they might have needed me due to shortage in managers at the time. I visited 3 different stores the third being the store I have stayed with since the end of June 2021. I love my career, and want to gain as much experience as possible.
- creative
- Love training/coaching staff
- Fast leaner
- Attending to multiple customers
- Cash register operation
- Handling difficult customers
- Highly motivated and adaptable
- Have experience in all FOH positions
- Engaging personality
- Goal Oriented
- Following processes and procedures
- Issue and conflict resolution
- Multitasking
- Decision-making
- Staff development
- Organization
- Communication
West Los Angeles, CA, 06/2021 - Current
- Established and enforced clear expectations to keep employees working collaboratively.
- Provided ongoing training to address staff needs. Highly enjoy coaching and training the staff.
- Complied with company policies.
- Interviewed applicants
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances, and when dealing with unhappy customers.
- Cross-trained in every store role to maximize operational knowledge. (Bar/Host stand/To-Go/expo/busser)
- Responsible for support staff department, this entails employee weekly schedule, training completion, uniform compliance and overall employee wellness.
- Opening the Restaurant and making sure the building has been set for success. Includes programming over 30 TV's, counting the safe, handing out banks to Bartenders and to-go specialists. Writing the floor plan to put servers in positions that will best benefit the predictions made for the shift.
- Pulled resumes, and set up interviews for new hires.
- Addressed performance concerns directly with employees.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Houston, TX, 12/2016 - Current
- Applied excellent organizational and multitasking abilities to handle simultaneous customers, while always keeping team and business needs first and avoiding unnecessary delays or errors.
- Assisted servers with specialty drink orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting.
- Maintained glassware, bussed, and removed debris to keep customer areas fresh and clean.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Handled cash on daily basis, which built trustworthiness and loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained and developed new bar staff to ensure company policies and procedures are followed.
- Food expediter, leading and guiding both the line and the front of the house to deliver food to the guests correct and in a timely fashion.
- To-Go specialist, taking orders over the phone while multitasking online orders through operating proprietors ( uber eats, doordash....).
Baltimore, MD, 08/2014 - 12/2015
- Assisted servers on maximizing their knowledge on menu ingredients and provided information on specific preparation methods.
- Provided continuous evaluation and feedback to server employees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Oversaw wait staff to ensure restaurant closing duties were up to par.
- Polished and rolled silverware, maintained server area, pre-bussed tables to ensure a clean environment for our guests.
- Worked private banquets, and events.
Huntsville, AL, 09/2009 - 08/2013
- Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled extreme high volume atmosphere.
- Food expeditor when needed as well as food-runner.
- Trained as a hostess, learning the P.O.S system as well as digital seating chart to ensure guests were accounted for due to extreme high volume.
- Communicating with guests from all around the world and guiding them through there experience.
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Resume Overview
School Attended
- Keiser University
- Lyman High School
Job Titles Held:
- Hourly Supervisor
- Bartender Trainer
- Server Trainer
- Server Shift Leader
Degrees
- Associate of Science
- High School Diploma
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