Service-driven restaurant team member for 12+ years. Excellent interpersonal communication skills with focus on guest satisfaction. Committed to obtaining a challenging position that would utilize and advance my skills and experience while offering an opportunity for career growth. I am currently working for Millers Ale House as an Hourly supervisor. I was promoted from within the company 6 months after the Covid 19 shut down. I started my key manager training in the beginning of June 2021 and completed my certification two weeks later. I made an agreement to fill in anywhere they might have needed me due to shortage in managers at the time. I visited 3 different stores the third being the store I have stayed with since the end of June 2021. I love my career, and want to gain as much experience as possible.
Skills
creative
Love training/coaching staff
Fast leaner
Attending to multiple customers
Cash register operation
Handling difficult customers
Highly motivated and adaptable
Have experience in all FOH positions
Engaging personality
Goal Oriented
Following processes and procedures
Issue and conflict resolution
Multitasking
Decision-making
Staff development
Organization
Communication
Education and Training
Keiser UniversityOrlando, FL, Expected in 09/2013 – –Associate of Science:Occupational Therapy Assistance - GPA:
Lyman High SchoolLongwood, FLExpected in 05/2006 – –High School Diploma: - GPA:
Experience
Laz Parking - Hourly Supervisor West Los Angeles, CA, 06/2021 - Current
Established and enforced clear expectations to keep employees working collaboratively.
Provided ongoing training to address staff needs. Highly enjoy coaching and training the staff.
Complied with company policies.
Interviewed applicants
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances, and when dealing with unhappy customers.
Cross-trained in every store role to maximize operational knowledge. (Bar/Host stand/To-Go/expo/busser)
Responsible for support staff department, this entails employee weekly schedule, training completion, uniform compliance and overall employee wellness.
Opening the Restaurant and making sure the building has been set for success. Includes programming over 30 TV's, counting the safe, handing out banks to Bartenders and to-go specialists. Writing the floor plan to put servers in positions that will best benefit the predictions made for the shift.
Pulled resumes, and set up interviews for new hires.
Addressed performance concerns directly with employees.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Applied excellent organizational and multitasking abilities to handle simultaneous customers, while always keeping team and business needs first and avoiding unnecessary delays or errors.
Assisted servers with specialty drink orders by preparing on-demand items without delay.
Operated efficiently in high-volume setting.
Maintained glassware, bussed, and removed debris to keep customer areas fresh and clean.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
Handled cash on daily basis, which built trustworthiness and loyalty.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Trained and developed new bar staff to ensure company policies and procedures are followed.
Food expediter, leading and guiding both the line and the front of the house to deliver food to the guests correct and in a timely fashion.
To-Go specialist, taking orders over the phone while multitasking online orders through operating proprietors ( uber eats, doordash....).
Erickson Living - Server Trainer Baltimore, MD, 08/2014 - 12/2015
Assisted servers on maximizing their knowledge on menu ingredients and provided information on specific preparation methods.
Provided continuous evaluation and feedback to server employees.
Created, updated and implemented training plans in collaboration with restaurant management.
Oversaw wait staff to ensure restaurant closing duties were up to par.
Polished and rolled silverware, maintained server area, pre-bussed tables to ensure a clean environment for our guests.
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