Industrious and enthusiastic management professional offering 6+ years of customer service experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Thoroughly enjoy putting smiles on customers faces and leave them wanting to come back for another great experience. Always striving to be better and keep building the business. As someone who has worked in almost every position in the restaurant industry I understand the importance of every role and their part in the bigger picture.
Skills
Managerial experience
Hourly shift management
Organized managerial style
Tableside service
High-Volume Dining
Wine Service
Accurate Money Handling
Guest Relations Management
Guest relations
Cash handling expert
Staff Management
Product Knowledge
Work well under pressure
Work effectively and quickly during a rush
Friendly and easy to talk to
Work History
Hourly Manager, 04/2018 - Current Pizza Hut – Hartville, OH,
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained new employees in specific job requirements.
Directed staff of 5-8 personnel and managed petty cash totaling $3500 each night.
Reconciled daily sales transactions to balance and log day-to-day revenue with Microsoft Excel.
Demonstrated new products, procedures and techniques to employees.
Trained and guided team members to maintain high productivity and performance metrics.
Provided management with feedback regarding employee performance and training needs.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Hired, trained and mentored staff to maximize effectiveness.
Established and maintained positive work environment to enhance retention and productivity.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Set up training schedules and new hire's orientation.
Lead Server, 03/2016 - Current Clubcorp Club Operations, Inc. – Danville, CA,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Checked identification to enforce age regulations for alcoholic beverages.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset 20-30 tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic sports bar restaurant while maintaining calm, professional demeanor.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms.
Lead Line Cook, 03/2013 - 02/2015 The Denver Athletic Club – Denver, CO,
Maintained well-stocked stations with supplies and spices for maximum productivity.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Trained and assisted new kitchen staff members.
Reduced customer waiting by batch cooking popular items during rush times.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Prepared 15 estimated orders simultaneously during peak rush periods with 100% accuracy rate, maximizing customer satisfaction and repeat business.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
High School Diploma: , Expected in 06/2014 - Hutto High School - Hutto, TX GPA:
No Degree: General Studies, Expected in - East Williamson County Higher Education Center - Hutto, TX, GPA:
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