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Hotel Reservations Agent Resume Example

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HOTEL RESERVATIONS AGENT
Professional Summary
Undergraduate Business Management professional looking to secure a position that will enable use of my strong communication & organizational skills. Self starter and detail oriented, team player with years of experience in customer service, and cash handling. 
Skills
  • Excellent time management
  • Self-starter
  • Savvy relationship-builder
  • Cash handling expertise
  • MS Windows proficient
  • Strong problem solving aptitude
  • Consistently meets sales goals
  • Exceptional communication skills
Work History
Hotel Reservations Agent11/2017 to Current
Hyatt Reservation Center – Omaha, NE
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Made and confirmed reservations.
  • Answered department telephone calls within one ring, using correct salutations and telephone etiquette.
  • Processed an average of fifteen reservations per hour.
File Clerk11/2015 to 10/2017
Lexus of Milwaukee – Milwaukee, Wisconsin, United States
  • Implemented improvements to file systems and procedures.
  • Wrote documents outlining file management protocols.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
Collector10/2014 to 10/2015
Wells Fargo Home Mortgage – Milwaukee, WI
  • Meeting and exceeding goals.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Traditional Security Guard02/2014 to 10/2014
G4S Secure Solutions – Milwaukee, WI
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
Customer Service Representative03/2013 to 10/2014
BMO Harris Bank – Milwaukee, WI
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed quarterly Vault and ATM audits with a zero error rate.
Education
High School Diploma: Milwaukee Lutheran High School - Milwaukee, WI.
  • Coursework includes Speech and Communication, Sociology and Psychology



Bachelor of Arts: Business ManagementCurrentConcordia University Mequon- Mequon, WI
  • Coursework in Business, Management and Communications
  • Minor in Criminal Justice
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Resume Overview

Companies Worked For:

  • Hyatt Reservation Center
  • Lexus of Milwaukee
  • Wells Fargo Home Mortgage
  • G4S Secure Solutions
  • BMO Harris Bank

School Attended

  • Milwaukee Lutheran High School
  • Concordia University Mequon

Job Titles Held:

  • Hotel Reservations Agent
  • File Clerk
  • Collector
  • Traditional Security Guard
  • Customer Service Representative

Degrees

  • High School Diploma :
    Bachelor of Arts : Business Management Current

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