Hotel Reservations Agent Resume Example
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HOTEL RESERVATIONS AGENT
Professional Summary
Undergraduate Business Management professional looking to secure a position that will enable use of my strong communication & organizational skills. Self starter and detail oriented, team player with years of experience in customer service, and cash handling.
Skills
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Work History
Hotel Reservations Agent11/2017
to Current
State Of Idaho – Ponderay , ID
State Of Idaho – Ponderay , ID
- Responded to customer questions and requests in a prompt and efficient manner.
- Made and confirmed reservations.
- Answered department telephone calls within one ring, using correct salutations and telephone etiquette.
- Processed an average of fifteen reservations per hour.
File Clerk11/2015
to 10/2017
Texas Health & Human Services Commission – Fort Stockton , TX
Texas Health & Human Services Commission – Fort Stockton , TX
- Implemented improvements to file systems and procedures.
- Wrote documents outlining file management protocols.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Collector10/2014
to 10/2015
Southwest Business Corporation – Dallas , TX
Southwest Business Corporation – Dallas , TX
- Meeting and exceeding goals.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Managed high call volume with tact and professionalism.
- Effectively managed a high-volume of inbound and outbound customer calls.
Traditional Security Guard02/2014
to 10/2014
City Of Roanoke, Va – Roanoke , VA
City Of Roanoke, Va – Roanoke , VA
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
Customer Service Representative03/2013
to 10/2014
Hill-Rom – Fort Wayne , IN
Hill-Rom – Fort Wayne , IN
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Processed quarterly Vault and ATM audits with a zero error rate.
Education
High School Diploma: Milwaukee Lutheran High School -
City,
State
- Coursework includes Speech and Communication, Sociology and Psychology
Bachelor of Arts: Business ManagementCurrentConcordia University Mequon-
City,
State
- Coursework in Business, Management and Communications
- Minor in Criminal Justice
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Resume Overview
School Attended
- Milwaukee Lutheran High School
- Concordia University Mequon
Job Titles Held:
- Hotel Reservations Agent
- File Clerk
- Collector
- Traditional Security Guard
- Customer Service Representative
Degrees
- High School Diploma :
Bachelor of Arts : Business Management Current
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