Ambitious and results-oriented General Manager with over 4+ years of experience creating strategic alliances with owners and corporate executives to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performance teams. Leverages effective daily planning, budgeting, and resource management to reach operational objectives.
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(Results: Higher revenue for high demand products by evaluating and increasing pricing)
(Results: No cash over/shorts)
(Results: Was under budget in various areas, employees became more aware of brand updates so guests have a clear understanding on whats offered, & closed more contracts with adding cheap insentives)
(Results: Staff became motivated to help cover shifts, and gained daily encouragement to tried to go above and beyond their role for promotion opportunites)
(Results: Below budget on P&L statement for increased gross profit)
(Results: became a go-to person for advice and help for other properties in the portfolio)
(Results: better flow between departments and gave guests a higher quality guest experience)
(Results: More group block business, returning leisure guests, and frequent meeting space rental)
(Results: guests were able to see first hand the brand's mission for the guest experience.)
(Results: overall functionality and better flow internally with communication, and externally delivering a higher quality guest expereince)
(Results: more confident employees in their role and motivated employees for possible promotion opportunities.. training also delivered better quality information about the brand guests and enhanced the overall experience.)
(Results: Gave me a board experience on other brands and gave me a better understanding on my management style .. which lead to a promotion in a short period)
(Results: Guests who came back to stay and also delivered positive word of mouth to their friends/family who came and stayed positive reviews on tripadvisor, google, facebook, and other 3rd party sites)
(Results: Employees felt appreciated being followed up with on their progress in their role and felt comfortable communicating any issues which allowed more comfortability and security in their role)
(Results: Showcased a "teamwork" image to clients to have (2) people handling their reservations which lead to comofortability and bookings)
(Results: All 3 candidates promotied into management roles)
(Results: prospective guests felt comfortable booking meeting space and/or decided to stay/extend as long term guests.)
(Results: employees became motivated and felt comfortable solving issues on their own, monthly satisfaction scores stayed above the brand benchmark 80%+ because all issues were being attended to by most staff)
(Results: More follows/check-ins/reviews from guests who've stayed at the hotel. More group/block & meeting space business from e-flyers and promotions)
(Results: Engagement from the brand, management company, and hotels in portfolio on a daily basis. Posting daily events/activities/updates at the hotel showed an inside look on what we had to offer & brought in more long-term guests)
(Results: Positive work environment and encouraged staff to have clear communication with each other in solving issues, which lead to satisfaction scores above brand benchmark)
(Results: added a helping hand to employees for better functionality in the specific department)
(Results: Employees felt more organized and motivated to do the job and improved the internal communication and external communication with guests.)
(Results: Employees became more aware with their role and lead to a better understanding on how to handle various obstacles faced in the work environment.)
(Results: Saved money noticing expired products delivered, or broken products delivered. Staff became more aware on how to manage inventory through unexpected circumstances)
Hospitality Mangement
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