Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious and results-oriented General Manager with over 4+ years of experience creating strategic alliances with owners and corporate executives to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performance teams. Leverages effective daily planning, budgeting, and resource management to reach operational objectives.

  • Supervision and training
  • Budgeting and cost control strategies
  • Inventory management
  • Purchasing and planning
  • Project management
  • Schedule management
  • Profit and loss accountability
  • Sales planning and implementation
  • Financial management
  • Staff supervision, training and development
  • Vendor relationships
  • Client relations
Menasha Corporation Latrobe, PA,
  • Promoted from Acting General Manager/Area Sales Manager within Lodgic Hospitality.
  • Assisted Lodgic owners weekly regarding day-to-day operations to ensure overall productivity with building process.
  • Managed contracting team alongside lead contractor attending to minor and major details of building operation.
  • Prioritized deadlines such as ordering, deliveries, meeting calls, staff training, vendors.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Set weekly meetings with hotel owners on city regulations, licensing, chamber of commerce requirements/events.
  • Assisted hotel owners with detailed information if contractual obligations are being met with management company.
  • Submitted detailed weekly reports to Corporate Regional of Operations and Task Force Manager to ensure proper timeline of opening.
  • Kept track of vendors and contractors to ensure Quality Assurance standards are met.
  • Hosted job fairs and solely conducted speed interviews hiring hotel 25+ staff members.
  • Developed a supportive relationship with corporate level personnel for Hilton to constantly guarantee all brand standards are put in place throughout opening process.
  • Managed large shipments of product and equipment and created detailed plans for contracting team and hotel staff to organize efficiently in the hotel according to brand standards.
  • Implemented a very particular schedule for overall productivity for staff and contracting team.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Assisted Sales Manager attending city events and training sessions, in person/virtual meetings for updates on new brand implementation during opening process.
  • Solely planned hotel grand opening/ribbon cutting events for city officials, owners, staff, management company executives, brand personnel.
  • Exceeded revenue goals the first 90 days of opening and maintained guest satisfaction scores per the brand benchmark.
  • Met payroll budget and surpassed expectation with managing monthly expenses (inventory, payroll, supplies, vendor checks).
  • Attended week long Hilton training conference in Anaheim, CA to enhance the Home2 brand in my specific location.
  • Hired/Released staff members and created job postings/flyers in Houston and surrounding area.
  • Set up meetings and aided Sales Manager to boost group room block and meeting space revenue.
Lodgic Hospitality /Hampton Inn & Suites Clear Lake City, STATE,
  • Promoted from Assistant General Manager of Operations within Lodgic Hospitality.
  • Boosted revenue by implementing sales procedures related to new business development and contract agreements.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Performed pricing and estimates based on guest needs and requirements

(Results: Higher revenue for high demand products by evaluating and increasing pricing)

  • Handled cash in an accurate manner and prepared deposits.

(Results: No cash over/shorts)

  • Managed budget implementations, employee training, schedules and Sales contract negotiations.

(Results: Was under budget in various areas, employees became more aware of brand updates so guests have a clear understanding on whats offered, & closed more contracts with adding cheap insentives)

  • Delivered full-scale business strategies resulting in increased SALT guest satisfaction scores to 100% within the first month of employment.
  • Managed Housekeeping, Breakfast, Front Office, Maintenance schedules with an eye for coverage needs and individual strengths.

(Results: Staff became motivated to help cover shifts, and gained daily encouragement to tried to go above and beyond their role for promotion opportunites)

  • Controlled spending on overhead, products, and equipment expenditures.

(Results: Below budget on P&L statement for increased gross profit)

  • Supported top-level decision-making and strategy planning, developing productive relationships with top leaders and serving as the key advocate for various personnel issues.

(Results: became a go-to person for advice and help for other properties in the portfolio)

  • Implemented innovative training to increase employee loyalty and reduce turnover.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings, as well as guest satisfaction ratings.
  • Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
  • Enhanced operational success through effective staffing, strong training, adherence to Hilton standards.

(Results: better flow between departments and gave guests a higher quality guest experience)

  • Boosted productivity by consolidating payroll and accounting programs.
  • Improved brand awareness by creating effective marketing strategies on a lower scale.
Assistant General Manager of Operations, 04/2018 - 11/2018
Lodgic Hospitality / Home2 Suites By Hilton City, STATE,
  • Promoted from Operations Intern within Lodgic Hospitality after graduation.
  • Delivered full-scale business strategies resulting in increased guest satisfaction and operational enhancement.
  • Build customer loyalty by devising promotions according to customer needs and budget.

(Results: More group block business, returning leisure guests, and frequent meeting space rental)

  • Enforced quality assurance protocols to deliver ideal guest experiences.

(Results: guests were able to see first hand the brand's mission for the guest experience.)

  • Attended conferences, meetings, and grand openings along with corporate office personnel and various hotel leaders within the company.

(Results: overall functionality and better flow internally with communication, and externally delivering a higher quality guest expereince)

  • Managed, trained and motivated back and front-of-house employees on brand knowledge, improvement, and ways to enhance the abilities of each staff member.

(Results: more confident employees in their role and motivated employees for possible promotion opportunities.. training also delivered better quality information about the brand guests and enhanced the overall experience.)

  • Extensive hands on General Manager training for (2) months, working directly with various General Managers within the company for Hilton and Marriott along with brand online training.

(Results: Gave me a board experience on other brands and gave me a better understanding on my management style .. which lead to a promotion in a short period)

  • Ensured satisfaction by following up with each guest, maintaining a positive, memorable, and consistent delivery.

(Results: Guests who came back to stay and also delivered positive word of mouth to their friends/family who came and stayed positive reviews on tripadvisor, google, facebook, and other 3rd party sites)

  • Oversaw 25-30+ staff members to mentor on operations activities and boost productivity.

(Results: Employees felt appreciated being followed up with on their progress in their role and felt comfortable communicating any issues which allowed more comfortability and security in their role)

  • Assisted the Sales department by placing cold calls and handling group blocks.

(Results: Showcased a "teamwork" image to clients to have (2) people handling their reservations which lead to comofortability and bookings)

  • Trained 3 internal candidates for potential management role opportunities.

(Results: All 3 candidates promotied into management roles)

Operations Intern, 01/2017 - 11/2017
Lodgic Hospitality/Hampton, Residence Inn, Home2 City, STATE,
  • Used a personal approach with prospective guests to facilitate a trusting relationship.

(Results: prospective guests felt comfortable booking meeting space and/or decided to stay/extend as long term guests.)

  • Collaborated with team to solve guest issues, leading to guest satisfaction.

(Results: employees became motivated and felt comfortable solving issues on their own, monthly satisfaction scores stayed above the brand benchmark 80%+ because all issues were being attended to by most staff)

  • Improved social media functionality by redesigning, updating and implementing content.

(Results: More follows/check-ins/reviews from guests who've stayed at the hotel. More group/block & meeting space business from e-flyers and promotions)

  • Conducted daily activities on social media sites to boost company's online presence.

(Results: Engagement from the brand, management company, and hotels in portfolio on a daily basis. Posting daily events/activities/updates at the hotel showed an inside look on what we had to offer & brought in more long-term guests)

  • Established open and professional relationships with team members, which facilitated communication, quickly resolving issues and conflicts.

(Results: Positive work environment and encouraged staff to have clear communication with each other in solving issues, which lead to satisfaction scores above brand benchmark)

  • Rotated within hotel departments weekly within each hotel brand training and acquiring knowledge of daily tasks.

(Results: added a helping hand to employees for better functionality in the specific department)

  • Implemented logs and procedures to enhance the overall functionality of the front office.

(Results: Employees felt more organized and motivated to do the job and improved the internal communication and external communication with guests.)

  • Coordinated training and meetings to share new knowledge and operational best practices.

(Results: Employees became more aware with their role and lead to a better understanding on how to handle various obstacles faced in the work environment.)

  • Coordinated and monitored inbound and outgoing deliveries, keeping record of delays and other issues.

(Results: Saved money noticing expired products delivered, or broken products delivered. Staff became more aware on how to manage inventory through unexpected circumstances)

Education and Training
Bachelor of Science: Hospitality, Expected in 06/2018
Conrad Hilton College - University of Houston - Houston,

Hospitality Mangement

  • Dean's List Honoree [Fall August 2017]
  • Meeting Professionals International Member
  • International Association of Exhibition and Events Member
  • Hotel Lodging Association of Greater Houston Member
  • Asian American Hotel Owners Association Member
  • ETA Sigma Delta - Hospitality Management Honor Society Member
CERTIFICATIONS CHO - Certified Hotel Owner AAHOA TABC/Food Handler/CPR
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Conrad Hilton College - University of Houston

Job Titles Held:

  • Assistant General Manager of Operations
  • Operations Intern


  • Bachelor of Science

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