HOTEL OPENING GENERAL MANAGER Resume Example

• Promoted from Assistant General Manager of Operations within Lodgic Hospitality.
• Boosted revenue by implementing sales procedures related to new business development and contract agreements.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Performed pricing and estimates based on guest needs and requirements

(Results: Higher revenue for high demand products by evaluating and increasing pricing)

• Handled cash in an accurate manner and prepared deposits.

(Results: No cash over/shorts)

• Managed budget implementations, employee training, schedules and Sales contract negotiations.

(Results: Was under budget in various areas, employees became more aware of brand updates so guests have a clear understanding on whats offered, & closed more contracts with adding cheap insentives)

• Delivered full-scale business strategies resulting in increased SALT guest satisfaction scores to 100% within the first month of employment.
• Managed Housekeeping, Breakfast, Front Office, Maintenance schedules with an eye for coverage needs and individual strengths.

(Results: Staff became motivated to help cover shifts, and gained daily encouragement to tried to go above and beyond their role for promotion opportunites)

• Controlled spending on overhead, products, and equipment expenditures.

(Results: Below budget on P&L statement for increased gross profit)

• Supported top-level decision-making and strategy planning, developing productive relationships with top leaders and serving as the key advocate for various personnel issues.

(Results: became a go-to person for advice and help for other properties in the portfolio)

• Implemented innovative training to increase employee loyalty and reduce turnover.
• Developed and implemented a high-quality work environment as measured through employee satisfaction ratings, as well as guest satisfaction ratings.
• Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
• Enhanced operational success through effective staffing, strong training, adherence to Hilton standards.

(Results: better flow between departments and gave guests a higher quality guest experience)

• Boosted productivity by consolidating payroll and accounting programs.
• Improved brand awareness by creating effective marketing strategies on a lower scale.

• Promoted from Operations Intern within Lodgic Hospitality after graduation.
• Delivered full-scale business strategies resulting in increased guest satisfaction and operational enhancement.
• Build customer loyalty by devising promotions according to customer needs and budget.

(Results: More group block business, returning leisure guests, and frequent meeting space rental)

• Enforced quality assurance protocols to deliver ideal guest experiences.

(Results: guests were able to see first hand the brand's mission for the guest experience.)

• Attended conferences, meetings, and grand openings along with corporate office personnel and various hotel leaders within the company.

(Results: overall functionality and better flow internally with communication, and externally delivering a higher quality guest expereince)

• Managed, trained and motivated back and front-of-house employees on brand knowledge, improvement, and ways to enhance the abilities of each staff member.

(Results: more confident employees in their role and motivated employees for possible promotion opportunities.. training also delivered better quality information about the brand guests and enhanced the overall experience.)

• Extensive hands on General Manager training for (2) months, working directly with various General Managers within the company for Hilton and Marriott along with brand online training.

(Results: Gave me a board experience on other brands and gave me a better understanding on my management style .. which lead to a promotion in a short period)

• Ensured satisfaction by following up with each guest, maintaining a positive, memorable, and consistent delivery.

(Results: Guests who came back to stay and also delivered positive word of mouth to their friends/family who came and stayed positive reviews on tripadvisor, google, facebook, and other 3rd party sites)

• Oversaw 25-30+ staff members to mentor on operations activities and boost productivity.

(Results: Employees felt appreciated being followed up with on their progress in their role and felt comfortable communicating any issues which allowed more comfortability and security in their role)

• Assisted the Sales department by placing cold calls and handling group blocks.

(Results: Showcased a "teamwork" image to clients to have (2) people handling their reservations which lead to comofortability and bookings)

• Trained 3 internal candidates for potential management role opportunities.

(Results: All 3 candidates promotied into management roles)

• Used a personal approach with prospective guests to facilitate a trusting relationship.

(Results: prospective guests felt comfortable booking meeting space and/or decided to stay/extend as long term guests.)

• Collaborated with team to solve guest issues, leading to guest satisfaction.

(Results: employees became motivated and felt comfortable solving issues on their own, monthly satisfaction scores stayed above the brand benchmark 80%+ because all issues were being attended to by most staff)

• Improved social media functionality by redesigning, updating and implementing content.

(Results: More follows/check-ins/reviews from guests who've stayed at the hotel. More group/block & meeting space business from e-flyers and promotions)

• Conducted daily activities on social media sites to boost company's online presence.

(Results: Engagement from the brand, management company, and hotels in portfolio on a daily basis. Posting daily events/activities/updates at the hotel showed an inside look on what we had to offer & brought in more long-term guests)

• Established open and professional relationships with team members, which facilitated communication, quickly resolving issues and conflicts.

(Results: Positive work environment and encouraged staff to have clear communication with each other in solving issues, which lead to satisfaction scores above brand benchmark)

• Rotated within hotel departments weekly within each hotel brand training and acquiring knowledge of daily tasks.

(Results: added a helping hand to employees for better functionality in the specific department)

• Implemented logs and procedures to enhance the overall functionality of the front office.

(Results: Employees felt more organized and motivated to do the job and improved the internal communication and external communication with guests.)

• Coordinated training and meetings to share new knowledge and operational best practices.

(Results: Employees became more aware with their role and lead to a better understanding on how to handle various obstacles faced in the work environment.)

• Coordinated and monitored inbound and outgoing deliveries, keeping record of delays and other issues.

(Results: Saved money noticing expired products delivered, or broken products delivered. Staff became more aware on how to manage inventory through unexpected circumstances)