Hotel Manager Senior Customer Relationship Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Goal-oriented Customer Service Manager over 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Conscientious customer relationship manager with 10 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Enthusiastic Customer Relationship Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Administrative Functions
  • Marketing Strategy Development
  • Time Management
  • Records Maintenance
  • Premium Calculations
  • People management
  • Vendor relations
  • Sales and marketing
  • Business administration
  • Negotiation
  • Financial Management
  • Budgeting
  • Strategic Planning
  • Good listening skills
  • Basic math
  • Customer Service
  • Project Management
  • Interpersonal Communication
  • Flexible & Adaptable
  • Written Communication
  • Troubleshooting
  • Data management
  • MS Office
  • Teamwork
  • Planning and Coordination
  • Verbal and written communication
  • Critical thinking
  • Compassion
  • Reading comprehension
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • CRM Software
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Customer Account Management
  • Microsoft Office Suite
  • Cultural Awareness and Sensitivity
  • Sales Quota Achievement
  • Call Volume and Quality Metrics
  • Administrative and Office Support
  • Patient and Empathetic
  • Billing Adjustments and Refunds
  • Database Management
  • Document and Records Management
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Staff Management
Collin County Community College Plano, TX Expected in 2004 Associate of Arts : Multimedia - GPA :
Sam Houston State University Huntsville, TX Expected in 1992 Bachelor of Arts specializing : Commercial Design - GPA :
TABC | CPR | First Aid | FAA registered drone pilot
Work History
Doordash - Hotel Manager/Senior Customer Relationship Manager
Big Bend, WI, 08/2004 - 03/2020

  • I thoroughly trained new hires as well as seasoned associates.

  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Increased customer service ratings through personable service.
  • Prepared monthly resort audits and assimilated to Assistant Control for review.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Provided exceptional service and assistance to guests upon check-in.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided services efficiently and with high level of accuracy.
Center For Diagnostic Imaging - Sales Trainer
Maitland, FL, 05/1998 - 09/2001
  • Managed recruitment, training and development for highly effective sales team.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • Designed and implemented sales training program and documentation.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in positive outcome.

Honeywell - Account Executive
Deer Park, TX, 11/1996 - 05/1998
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Conducted informational trainings and briefings to clients on new features and updated products.
  • Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
  • Maximized revenue by servicing accounts and proposing new products and services to established customers.
  • Liaised between clients and support team to resolve issues quickly and effectively.
  • Presented product concepts and offerings to clients based on established specifications and preferences.
  • Prepared forecasts and mapped resources to most valuable opportunities.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization.
Woodmen Of The World Life Insurance - Field Representative
City, STATE, 10/1995 - 11/1996
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Followed up on sales orders through intake of orders, manufacturing of product and shipment and delivery.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

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Resume Overview

School Attended
  • Collin County Community College
  • Sam Houston State University
Job Titles Held:
  • Hotel Manager/Senior Customer Relationship Manager
  • Sales Trainer
  • Account Executive
  • Field Representative
  • Associate of Arts
  • Bachelor of Arts specializing

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