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hotel front desk night audit resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Skills
  • Organizational Skills (10+ years),
  • Marketing (2 Years),
  • Microsoft Excel, Word, Power Point and Office (10+ years)
  • Customer relationship management sales
  • Goal setting
  • Natural leader
  • Schedule management
  • Detail-oriented
  • Risk management
  • Staff training and mentoring
  • Conflict management
  • Credit card processing
  • Quality assurance controls
  • Cash transactions
  • Executive leadership
  • Administrative skills
  • Store opening and closing
Experience
Hotel Front Desk (night Audit), 08/2019 - 11/2019
Bering Straits Native Corporation Eielson Air Force Base, AK,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed all front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data using said software and made immediate updates to reflect room changes.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Front Desk Clerk, 08/2018 - 07/2019
Jbs Usa Ellijay, GA,
  • American finance, Manage charts, answer calls, send an receive fax, relay messages.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Managed all front desk operations for busy high-volume hotel.
  • Computed guest billings and posted charges to room accounts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained clean and presentable reception area to maintain professional business reputation.
Manager, 08/2010 - Current
PasskeyChoice Entertainment Digital Media & Radio City, STATE,
  • As Lead or Assistant; my job requires me to handle all the major meals and/or assist lead cook; delegate tasks given to kitchen staff and servers to ensure proper flow during banquets,weddings,private events and venues.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
  • Managed day-to-day operations, including supervision and assignment delegation for 25 member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
Education and Training
Diploma: , Expected in
-
South Terrebonne High School - ,
GPA:
Status -
Activities and Honors

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Resume Overview

School Attended

  • South Terrebonne High School

Job Titles Held:

  • Hotel Front Desk (night Audit)
  • Front Desk Clerk
  • Manager

Degrees

  • Diploma

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