An enthusiastic and hard working people person with a diverse skill set and over 20 years of Customer Contact/Customer Service experience.
Front desk/scheduling/phone skills
Problem solving skills
Knowledgeable in medical terminology, anatomy and pathology
Computer and typing skills
Professional and hard working
I currently manage the largest gym/fitness center in Sussex county. I am responsible for hiring, firing, educating, training and scheduling the front desk and Kids Club staff. Maintaining a clean and safe environment while utilizing minimum labor costs. I also am in charge of training newly promoted assistant managers to be able to perform Customer Relation duties such as applying payments, cancelling memberships, tours of the facility and other managerial responsibilities. I work well in high stress environments and am a self motivated go-getter.
Harrison GroupOcean City , MDHotel front desk clerkProvided exemplary customer service while maintaining a professional and positive attitude. Answered phones and processed reservations. Greeted and registered guests and issued room keys. Processed guest payments for room charges, food and beverage charges and phone charges. Communicated with the house keeping manager to determin room availability.
Schedule front desk and Kid's Club staff to ensure optimal coverage while maintaining minimal labor cost's. Train and educate all new staff. Delegate daily cleaning regimen to maintain a clean and safe environment. Answer phone calls and handle customer inquiries and disputes. Prioritize and perform numerous managerial functions necessary to ensure and properly functioning and profitable high stress, high volume multi-million dollar business.
The General StoreLewes, DEClerkServed fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Cut and chopped and prepped food items and cooked on a grill or in fryers. Mastered Point of Sale (POS) computer system for automated order taking. Quickly and efficiently processed payments and made accurate changes. Carefully maintained sanitation, health and safety standards in all work areas.