Hostess/Waitress Resume Example
- Majored in Nursing
- GPA 2.73
- Awarded Accolade For Exceptional Nursing Care in 2018.
- Awarded Accolade For Exceptional Nursing Care in 2020.
Transferred in May 2014.
- GPA 3.8.
- Class Liaison, Student Government.
- Member, National Honor Society.
Caring and compassionate Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Skilled at using educational knowledge to achieve client satisfaction and quality. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with the nursing process and evidence-based practice. Has the ability to perform nursing skills, with objections met during clinical rotations.
Responds to emergencies with grace and efficiency. Demonstrated success in effectively delivering superior care to multiple patients, balanced with high-volume task load.
Clear understanding of the nursing process and appropriate interventions and training in nursing skills. Motivated to learn, grow and excel in the healthcare field. . Participates in performance improvement activities to improve patient safety and quality of care. Skilled at working independently and also collaboratively with the multi-disciplinary team. Flexible problem-solver with commitment to patient satisfaction, adapting to individual patient concerns while providing top-echelon care. Highly collaborative team member with commitment to seamlessly executing physician-ordered recovery plans and eliminating redundancies.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Provided information to customers regarding Shaws' charge card and loyalty program and helped to open and activate new accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Business operations
- Problem resolution
- Process improvement
- Customer service
- Communications
- First Aid/CPR
- Relationship development
- Team building
- Confidentiality and HIPAA
- Medication dispensing
- Current NH licensure with State Board of Nurse Examiners
- Clinical Documentation
- Patient and family education
- Medication Administration
- Patient and family advocacy
- Patient Care
- Patient Care Planning
- Healthcare Administration
- Organization and Planning
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Resume Overview
School Attended
- Manchester Community College
- Rivier University
- Pinkerton Academy
Job Titles Held:
- Hostess/Waitress
- Customer Service Representative
- Pharmacy Technician
Degrees
- Associate of Science , Nursing 05/2020
Some College (No Degree) , Nursing
High School Diploma , 06/2013
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